Ratings based on 1,003 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Canberra

Stellar does it again!

Posted Jul 22, 2016
Pros: We like everything about this hotel.
Cons: Can't think of anything.
Location: You are right in the middle of the cbd so everything is easy to get to. Trains and buses are just around the corner.
My friend & I have stayed at the hotel on four separate occasions now while visiting Sydney. It has become our preferred hotel of choice. We have never had a bad experience there. The staff are just lovely to deal with, nothing is too much trouble for them. Each room we have stayed in has been very clean with everything being in good working order. The shower is by far the best we have come across in any of the hotels we have stayed at over the years. We'll be going back there again for sure!
Comment from Hotel Management
by Toby, Hotel Management
Dear Linda. Thank you so much for such a great review. Im so glad you have enjoyed your stays with us so much. We look forward to seeing you again in the future. Kind regards, Toby Burgess, Assistant Manager
3 out of 5
by A verified traveler

Basic Hotel

Posted Jul 7, 2016
Pros: Reasonable price.
Cons: Need new carpet.
A basic hotel. Few frills but kept clean and neat. Was attrached by the price which is much cheaper that so called 4 star establishments a few metres away. On the fring of downtown with easy walking distance of business district and tourist attractions.
Comment from Hotel Management
Jul 13, 2016 by Toby Burgess, Hotel Management
Dear Anonymous Thank you for your reviewing your stay with us. Your feedback is important to us and will help us to improve our service to you and other guests in the future. We hope to see you again soon. Kind regards Toby Burgess Assistant Manager BEST WESTERN PLUS Hotel Stellar
5 out of 5
by A verified traveler

Good hotel near the train station

Posted Jul 4, 2016
Pros: location
Hotel was nice and clean, a tad bare on the nicer things but great otherwise. close to train station (5 minute walk) and close to the main city (10-15 minute walk). cant fault it and would be nit picking by saying the bed was a little on the firm side.
Comment from Hotel Management
Jul 13, 2016 by Toby Burgess, Hotel Management
Dear Anonymous. Thank you for reviewing your stay. Im glad you enjoyed your stay with us. Hope to be of service to you again in the future. Regards, Toby Burgess, Assistant Manager.
4 out of 5
by A verified traveler

Great location

Posted Jul 3, 2016
Excellent location. Close to transport. Lovely cafe downstairs. very clean comfortable room
Comment from Hotel Management
Jul 13, 2016 by Toby, Hotel Management
Dear Jo. Thank you for your kind review. Im glad you enjoyed our cafe. I hope you will consider staying with us again soon. Kind regards, Toby Burgess, Assistant Manager
4 out of 5
by A verified traveler

Centrally located and easy access to trains great

Posted Jun 27, 2016
Pros: Kitchenette and laundry facilities
Cons: Reception area and business area need updating
Fantastic staff, willing, warm and friendly, nothing was too much trouble, greatly appreciated after a long haul flight.
Comment from Hotel Management
Jul 13, 2016 by Toby, Hotel Management
Dear Anonymous. Thank you for taking the time to review your stay with us. It is very nice to hear such positive comments about our staff. Kind regards, Toby Burgess, Assistant Manager
4 out of 5
by A verified traveler

Central Hotel

Posted Jun 4, 2016
Being on my own felt very comfortable staying here. The staff were very helpful. Easy to get to many of the sights and buses and trains near by. I felt thus was a good location.
Comment from Hotel Management
Jul 13, 2016 by Touli, Hotel Management
Dear Anonymous, Thank you for your response and I am glad you felt comfortable during your stay with us. We hope we see you again in the near future. Regards, Touli Gobolos, Assistant Manager
4 out of 5
by A verified traveler from auckland

Nice hotel close to train station

Posted Jun 3, 2016
We booked a room with 2 queen beds for our family. Not much space to move around, but it was OK as we were out during the daytime and only came back for sleeping. Handy location.
Comment from Hotel Management
Jul 13, 2016 by Touli, Hotel Management
Dear Jenny, Thank you for staying with us and for your review. We hope you and your family can visit us again in the near future. Regards, Touli Gobolos, Assistant Manager.
3 out of 5
by A verified traveler from taiwan

舒適的小房間

Posted May 31, 2016
房間不大,但是有一個小餐桌,微波爐與熱水壺可供使用,很便利。博物館地鐵站出來需要提行李上一個樓層,然後再爬上一個小坡才能到達飯店,這一趟需要點體力。隔壁樓下就是個小商店,買東西還蠻方便的,只是樣式不多。洗澡供應的熱水似乎沒辦法持續供應,洗到一半變冷水,在十幾度的天氣實在是讓人難受,空調系統也是隔一段時間會自動關閉,讓人半夜會被冷醒。飯店似乎是個非常重視環保的管理,但住客的舒適度也是非常重要的
Comment from Hotel Management
Jul 13, 2016 by Touli, Hotel Management
Dear Ivy, Thank you for your review of our hotel and I apologise if we did not meet some of your requirements. Your valuable comments will allow us to further improve our facilities in the immediate future. Kind Regards, Touli Gobolos, Assistant Manager.
5 out of 5
by A verified traveler

City stay

Posted May 28, 2016
Great hotel location, close to Museum Train station. Very central, staff really helpful and rooms of high standard. Foyer was being renovated during our stay but this did not impact us at all. Café at base of hotel makes a great coffee.
Comment from Hotel Management
Jul 13, 2016 by Touli, Hotel Management
Thank you for your lovely review Anonymous. Our foyer renovation has now been completed and we hope you will get the opportunity to see our new foyer very soon. Kind Regards, Touli Gobolos, Assistant Manager.
4 out of 5
by A verified traveler from orlando, fl

Perfect intro to Sydney

Posted May 23, 2016
The place was a perfect location for a first time visitor. Gave me exactly what I need at an affordable place. The room was adorable! I'm considering moving to Sydney and would love an apartment just like the room I stated in! #goals
Comment from Hotel Management
Jul 13, 2016 by Touli, Hotel Management
Thank you Lisette. It gives us great pleasure that you had a wonderful stay. Kind Regards, Touli Gobolos, Assistant Manager