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Reviews of Campbelltown Colonial Motor Inn

3.5 out of 5
Campbelltown Colonial Motor Inn
20 Queen Street, Campbelltown, NSW

Reviews

7.0

Good

Rating 10 - Excellent. 74 out of 364 reviews" "
Rating 8 - Good. 122 out of 364 reviews" "
Rating 6 - Okay. 87 out of 364 reviews" "
Rating 4 - Poor. 56 out of 364 reviews" "
Rating 2 - Terrible. 25 out of 364 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

kay

Business traveler
Disliked: Cleanliness
What i got told from my daughter it was untidy and not clean. NO1 CLEANING
Stayed 3 nights in May 2022

4/10 Poor

Emily

Traveled with family
Liked: Staff & service
I stayed at this hotel for a night. The bathroom wasn’t cleaned properly, the fridge shelves were tape, rust over almost everything, all night into the early hours the people in the room next to us has music playing and tv on high volume whilst being loud themselves and because they walls are thin we heard absolutely everything. The only good thing was the pressure in the shower that I didn’t use because it was dirty.
Stayed 1 night in Apr 2022

2/10 Terrible

Kat

Stayed 1 night in Mar 2022

6/10 Okay

Bob

Traveled with partner
Disliked: Amenities
No glasses A little smelly TV sound muffled
Stayed 1 night in Feb 2022

10/10 Excellent

Catherine

Stayed 1 night in Jan 2022

2/10 Terrible

Craig

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room was horrible, felt dirty being there. had the feeling of local bogans living in the place with swearing and noise. shower head was sticky taped up, blinds broken, smelly room, yuk fridge, and horrible bathroom. regretful nights stay
Stayed 1 night in Jan 2022

8/10 Good

Helen

Stayed 4 nights in Mar 2021

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
In need of repairs
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The place is in urgent need of maintenance, the walls are dirty ,the aircon is filthy, the bathroom door is damaged,the fridge is rusted everywhere ,the remote for TV didnt work , the beds and linen are vintage ,bathroom ceiling needs cleaning ,shower head loose, only one bedside lamp ,no telephone,no information compendium. An absolute run down disgrace.The noise of the aircon kept me awake all night ,was similar to listening to the grone of an airoplane engine. I could go on.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021

6/10 Okay

Arthur

Disliked: Property conditions & facilities
Older and a bit shabby
This motel is definitely past it’s prime and looking the worse for wear.
Stayed 2 nights in May 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The property was clean and tidy, staff was friendly but did not have the welcoming feel. . I will not go there again. .
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Traveled with partner
It was just OK for one night but needs a lot of attention to gutters which were filled with leaves and branches. (fire hazard as well as possible ceiling flooding through the eaves). Showing it's age with chipped bath but the bed was good.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was no towel to dry your hands, I had to use the bath mat. There was only one wine glass. Difficult to see when pouring tea or coffee as it was in a cupboard with no light
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
The door to the room wouldn’t open. Check- in was difficult because the office was closed and we hadn’t been notified that it closed early. The manager argued interminably before giving us a room we could actually get into. Not a good experience
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The place is very run down, needs an upgrade and better signage to find it on the main road.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Tim Senior on Mar 28, 2021
Thank you, Look forward to see you again

6/10 Okay

Verified traveler

Traveled with partner
The bed was comfortable, and the check in process was fast and painless. However, it needs a revamp with some desperate changes.
Stayed 1 night in Mar 2021
Response from Tim Senior on Mar 28, 2021
Thank you Look forward to see you again

2/10 Terrible

Steven

Traveled with group
Disliked: Property conditions & facilities
Rooms are very smelly rust everywhere run down rooms aircon never been clean in its life I will never ever go back there again
Stayed 1 night in Mar 2021
Response from Tim Senior on Mar 21, 2021
Thank you for your concerns, we will be addressing it directly

2/10 Terrible

Matthew

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Tim Senior on Mar 21, 2021
Thank you for your concerns, we will be addressing it directly

6/10 Okay

rob

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
the remote for the TV was useless and the aircon had two speeds really fast or not so fast, made it noisy as it wouldn't go low.
Stayed 1 night in Feb 2021
Response from Tim Senior on Mar 21, 2021
Thank you for your concerns, we will be addressing it directly

4/10 Poor

Grant

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
At the start of the stay they was a strong chemical smell in the room. But other then that everything else was all good.
Stayed 7 nights in Oct 2020

8/10 Good

Matt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel. Away from the main road. Basic but if ur just sleeping its all u need.
Stayed 2 nights in Oct 2020
Response from Tim Senior on Oct 15, 2020
Thank you for your comments. Hoping to see you again. KInd regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. We enjoyed our stay
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable accommodation but in need of renovation. Looking tired
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was a housing commission emergency housing facility
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is fine however the Motel is in serious need for renovation I have been to this a Motel on many occasions over the years, it isn’t improving.
Stayed 1 night in Feb 2020
Response from Luke on Feb 6, 2020
Thank you

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Short Stay
OK for a short stay, Staff friendly and helpful. Units a bit tired. Wi-fi not very good in our unit.
Stayed 2 nights in Jan 2020
Response from Luke on Feb 6, 2020
Thank you

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
There was no towels or any type of linen supplied this is a new low for motels in Australia
Stayed 1 night in Jan 2020
Response from Luke on Feb 6, 2020
thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
The 1 thing I didn't like is the lack of parking in the complex, I actualy parked on the grass next to the building
Stayed 1 night in Jan 2020
Response from Luke on Feb 6, 2020
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities
Ok but rooms need an update. Tv remote faulty , no reception after hours and their phones are faulty
Stayed 1 night in Oct 2019
Response from Luke on Oct 30, 2019
Thank You

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
All was ok, except: Parking is too restrictive. When I parked in the standard parking spaces I couldn't open the doors enough to get out of the car. So had to park on the grass. And I wasn't the only one. While the room had been renovated sometime in the last 10 years, it would have been better to get someone who actually knew how to do tiling, plumbing, painting and electrical. The quality of the fittings was rather below an acceptable standard. The bed was good though, and the shower was nice and hot. Would have been good if it didn't drip all night though.
Stayed 2 nights in Oct 2019
Response from Luke on Oct 25, 2019
Thank You

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Older motel that could use a little TLC. Clean and comfortable and value for money. Very friendly kind staff
Stayed 1 night in Aug 2019
Response from Luke on Sep 2, 2019
Thank you for your comments. Best regards

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only one chair one spoon no plates no face washer tiny tv noisy a/c noisy oil heater
Stayed 1 night in Aug 2019
Response from Luke on Sep 2, 2019
Thank you for your comments. Best regards

6/10 Okay

Traveller, Albury

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The room smelled bad and the temperature in the shower fluctuated to scalding hot.
Stayed 1 night in Jul 2019
Response from Samir on Jul 29, 2019
Thank you for your comments. We apologise for your bad experience on our motel. We also assure that it will not happen again. kind regards. Samir

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is positioned so that you can go past the entrance easily. It is a pleasant place to be and looks good.
Stayed 2 nights in Jun 2019
Response from Luke on Jul 3, 2019
Thank you

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Luke on Jun 29, 2019
Thank you

6/10 Okay

Verified traveler

Traveled with group
Property was ok but the room I booked specifically for 3 Adults appeared to be a problem but eventually forthcoming . My major complaint relates to the fact that the tariff was prepaid. When I have used wotif in the past a card number was taken but not used . For various reasons this has proven very inconvenient and I will think twice before using Wotif again.
Stayed 1 night in Jun 2019
Response from Luke on Jun 26, 2019
Thank You

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Luke on Jun 14, 2019
Thank You

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Not in optimum condition
Can’t find hair dryer in the room . Need a makeover , seem old . Kettle was very dirty , dark stains all round it , bathing basin got yellowish spot at corner , air con heater not strong enough and can’t adjust the angle or rotation at all due to broken / missing louvres .
Stayed 1 night in Jun 2019
Response from Luke on Jun 14, 2019
Thank You

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
Looked ok from the outside , but that’s where it ended
Stayed 1 night in Jun 2019
Response from Luke on Jun 7, 2019
Thank You

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
The location was good but the blind would not close so a light shone upon me all night. The room I got was not the room I booked but it did not matter because I was on my own.
Stayed 3 nights in Apr 2019
Response from Luke on Apr 23, 2019
Thank you we will look in to this.