Ratings based on 2,328 Verified Reviews

3.6 out of 5
71% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 30, 2017
Great location, within walking distance to tourist attractions. A bit worn but well worth the money. Very quiet room. Would recommend.
Comment from Hotel Management
Jun 3, 2017 by Tony Front Office Manager, Hotel Management
Thanks for the lovely feedback. We'll see you again soon!
2 out of 5
by A verified traveler from Chicago

Rude front desk staff

Posted May 5, 2017
With the exception of one very pleasant older gentleman who worked the night shift, the staff at this hotel were consistently rude and unpleasant to deal with. Wifi was totally unreliable as well. Location was not the greatest either.
Comment from Hotel Management
May 9, 2017 by KD, Hotel Management
Thank you for taking the time to review your stay with us Victor. Please accept my sincere apologies for the poor service detailed. This is embarrassing to hear, and certainly not in line with our typical standards. I will be highlighting your feedback with the entire team whilst reminding them of expectations. I will also be sure to pass on your appreciation to gentleman you pointed out as an exception. Hopefully we will get the opportunity to demonstrate improvement on a future stay.
3 out of 5
Recommended
for Couples
by A verified traveler from Singapore

Location of hotel is great

Posted May 3, 2017
Pros: Location of hotel.
Cons: The bed covers/blanket were not done properly. We were freezing the first night without realising that the blanket is in the cupboard.
Location: We could walk to many attractions e.g. Darling harbour easily. The Hay market is just round the corner so we could easily buy fresh fruits there.
Hotel location is great as it is within walking distance to many attractions. Also nearby eateries are in abundance and available supermarket nearby to get drinks or snacks. While the room is rather small for 2, it is good and comfortable enough for resting and sleeping. For the price, it is considered value for money.
Comment from Hotel Management
May 9, 2017 by KD, Hotel Management
Thank you for the review Carol! Glad to hear your stay was ultimately enjoyable and we hope to see you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, BC

Close to everything, on the edge of Chinatown.

Posted Apr 13, 2017
Pros: Close to everything, a very walkable area.
Cons: Maybe turn down the hot water.
Location: Great location and lots to do.
Room and good size. Equipped with kettle, coffee cups, coffee, cream & sugar. The best part, however, was the fridge. The hot water was never ending, however, it was a little to hot, so be careful. We stayed 6 nights.
Comment from Hotel Management
Apr 14, 2017 by Tony Front Office Manager, Hotel Management
Dear Cheryl & Vern, Thank you for providing us with such a supportive feedback. I am glad your overall stay was enjoyable one. We look forward to the opportunity of welcoming you back in the near future
4 out of 5
Recommended
for Everyone
by A verified traveler

GREAT POSITION RIGHT IN CENTRE OF THEATRE LAND & M

Posted Apr 10, 2017
HOTEL WAS VERY CLEAN & EFFICIENT FRIENDLY STAFF ,GOOD VALUE BREAKFAST
Comment from Hotel Management
Apr 12, 2017 by Tony - Front Office Manager , Hotel Management
Dear Anonymous, Thank you for your supportive feedback. I am pleased to note that your overall stay was enjoyable one. Looking forward to the opportunity of welcoming you back in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Close to everything you need

Posted Apr 10, 2017
Good hotel to stay if you are not going to be in it all the time. Close to everything you need public transport is only a short walk and plenty of places for food.
Comment from Hotel Management
Apr 12, 2017 by Tony - Front Office Manager , Hotel Management
Dea Paul, Thank you for posting a review. We appreciate your feedback and we look forward to welcoming you back in the near future.
4 out of 5
Recommended
for Couples
by A verified traveler

Great hotel right in the centre of Sydney.

Posted Apr 2, 2017
Pros: Location, clean and great staff
Location: Central station
Hotel within walking distance of Central Station - really enjoyed it. Breakfast really good and inexpensive if purchased in advance. $14.
Comment from Hotel Management
Apr 4, 2017 by Tony - Front Office Manager , Hotel Management
Dear Anonymous, Thank you for posting a review. Team and I are pleased to note that you have enjoyed your stay. Looking forward to welcoming you back in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
Nice location. Can be noisy on weekends. Good staff. Easy check in
Comment from Hotel Management
Apr 1, 2017 by Tony Front Office Manager, Hotel Management
Dear Anonymous, Thank you for posting a review. I am pleased to note that your overall stay was a satisfactory one. We look forward to welcoming you back in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2017 on Wotif
Reasonable price for reasonable accommodation - clean room - bit too close to current street works
Comment from Hotel Management
Apr 1, 2017 by Tony Front Office Manager, Hotel Management
Dear Anonymous, We appreciate your feedback and we look forward to welcoming you back in the near future.
2 out of 5
Recommended
for Everyone
by A verified traveler from SA

Close to capital theatre and city places

Posted Mar 21, 2017 on Wotif
Clean and simple room but the bathrooms need to be renovated. No fan so it got so hot in the shower room until you could open the door. Air con was ok but not great. Unreliable and had a constant buzzing noise
Comment from Hotel Management
Mar 23, 2017 by Tony - Front Office Manager , Hotel Management
Dear Bec, I am sorry to read that your experience did not meet up to your expectations. I advise that we are in the process of undertaking many upgrades around the hotel. I appreciate your feedback and hope to have the opportunity to welcome you back when next you visit Sydney.