Ratings based on 404 Verified Reviews

4.0 out of 5
72% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from West Australia

For a hotel on a major road it was very quiet

Posted May 1, 2017
Pros: Staff
Cons: the bathroom in the room had been rebuilt but the old shower outlet hadn't been sealed and dripped. So the floor near the outlet tended to be wet.
The hotel was well located and even though on a major road no road noise reached the room. The attached restaurant had very good meals and the staff were friendly and helpful.
Comment from Hotel Management
May 4, 2017 by Comfort Inn & Suites Burwood, Hotel Management
Dear Steven, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are pleased to hear that you found the our staff friendly and helpful. We hope to see you again soon! Sincerely,
3 out of 5
by A verified traveler from Australia

Posted Mar 12, 2017
Location: On a busy street buy noise not to bad.
Room dark and small. Air conditioning not working very well. Bath small and slippery
Comment from Hotel Management
Mar 15, 2017 by Comfort Inn Burwood, Hotel Management
Dear Linda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
1 out of 5
by A verified traveler

Could have been a good stay...

Posted Mar 9, 2017
Pros: Comfortable bed, good pillows great Indian restaurant two doors down, free shuttle bus
Cons: Sound proofing
Location: Good restaurants, pub on the corner is rubbish
COULD HAVE BEEN, clean, comfortable, friendly staff and plenty of dinning options nearby including a great Indian restaurant two doors down but... Late night and the have done woman talking on a mobile right outside my window. Tile floors and at 0415am the room above started moving furniture around, dragging chairs around every few minutes for the next hour. If I'd been staying more than one night I would have changed rooms, as it was I just had the one bad night.
Comment from Hotel Management
Mar 12, 2017 by Pollyanna Santos, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We are pleased to hear that you found the room to be clean and comfortable, our staff friendly and helpful, and good restaurants nearby with this mention we are sorry to see we only scored 1 out 5 in your review. We are sorry to hear that another guest caused a disturbance. Our 24 hours reception is available for any issue. We hope to see you again in the future. Kind regards,
3 out of 5
by A verified traveler from cambridge

Motel style accommodation on 4(?) floors

Posted Mar 4, 2017
Pros: Convenient for visiting our family, easy access to shops at Burwood and for Sydney city centre
Cons: The room lighting is poor - useless for reading or close work (Room 41), and the room cleaning could be better. Generally bleak and unwelcoming
Location: On a main road with good transport connections. Did not find anything to do nearby !
We have used this accommodation on several occasions. It is located on Liverpool road with bus stops outside and opposite, it it easy to get to and from Burwood railway station and then on to Sydney city centre. Some of the rooms have poor natural lighting, and those facing Liverpool road suffer from traffic noise. The rooms are decorated in drab shades of grey (!), and to the minimum necessary for comfort. There is a cafe on site, breakfasts finish at 10.00 and seemed expensive, probably because there are no nearby alternatives.
Comment from Hotel Management
Mar 8, 2017 by Pollyanna, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are pleased to hear that you found our location to be convenient with easy access to shops and public transport. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards,
5 out of 5
Recommended
for Families
by A verified traveler from Brisbane

Posted Feb 17, 2017 on Lastminute
Pros: Clean, spacious, great for families, had everything we needed, helpful staff as we are not from Sydney and they were able to answer all my questions.
Cons: Would have been nice to have a microwave and some plates.
Location: Big Westfield near by and train station, Playground and park in Burwood for children to play, lots of shops and restaurants in the neighbourhood.
I found our room to have everything needed to be comfortable. The only things that would have been helpful would have been a microwave but apart from that it was really nice to have a bath for the children as well as a shower for the adults. We used that shuttle facility which was very helpful but we had many problems trying to get a taxi back in the evenings so it would have been nice to know there was a shuttle option to get back to the hotel from Burwood in the evenings too. We would definitely look at booking again if we come to Sydney.
Comment from Hotel Management
Feb 20, 2017 by Reception, Hotel Management
Thank you for taking the time to leave feedback on your recent stay with us. We are pleased that you found us to be in a good location, that your room was comfortable and clean and that our team were friendly and helpful. We do have accommodation available that has full kitchen facilities including microwaves etc. that may be more suitable should you come and visit us again.
2 out of 5
by A verified traveler

very average hotel but close to a bus stop

Posted Feb 15, 2017
Pros: That it was close to a bus stop. Bus will take you to train station.
Cons: Newer shower facilities. The shower is situated over a small high bath tub which was very high to step up and over. Would not suit an older person.
Room absolutely stunk of cigarette smoke to the point it was burning my lungs. Unfortunately, as these things go, it therefore smelt in the curtains, cushions, bedhead, bedspread etc etc. The minute we walked in the door it (the smell) hit you.
Comment from Hotel Management
Feb 20, 2017 by Reception, Hotel Management
Thank you for taking the time to leave feedback on your recent stay with us. We are sorry to hear that the room smelt of smoke - all of our rooms are non smoking and should not have had an odour. We urge guests to inform us of any issues upon check in so we may rectify the issue. We do have other accommodation options where a walk in shower is available. We are pleased that you found us to be in a good location for your needs and we hope you will visit again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from canberra

Great value

Posted Feb 5, 2017
Not a holiday destination but perfect for our needs
Comment from Hotel Management
Feb 8, 2017 by Reception, Hotel Management
Good morning and thank you for taking the time to leave feedback on your recent stay with us. We are pleased that you found us to be good value and perfect for your needs. We hope you will visit us again soon.
2 out of 5
by A verified traveler

Mixed services

Posted Jan 26, 2017 on Wotif
Mixed experiences with this establishment. Initially the person that checked us in treated us nicely and the rooms seemed decently clean. However, the rooms weren't very sound proof. There was a group of idiots yelling in the complex until 1:30am in the morning, outside the rooms, singing and carrying on. Asking them to be quiet didn't work. When the staff that checked us out the next day asked how our stay was, we told her that it initially really nice and but then what had happened. As we were telling her, she focused on the computer and the check out process then grunted at the end of the story. Obviously, theres not much she can do at this point, but a feign of sympathy or a "sorry that happened" would probably be a more appropriate response then a "mmhmmm". Why ask how our stay was then either not listen or not care. Wouldn't recommend this place for any families or business people. Seems more of a place to stay if you are out for a big night and need a place to crash. Could be different mid-week.
Comment from Hotel Management
Feb 2, 2017 by Reception, Hotel Management
Good afternoon and thank you for taking a moment to leave feedback on your recent stay with us. We are pleased to hear that you had a welcome check in and that the room was nice and clean. We are sorry to hear that fellow guests caused a disturbance to you - our 24hr reception is on hand if there are such disturbances reported.
5 out of 5
by Carlo and Sue

Convenient for transport and shopping centre.

Posted Jan 20, 2017 on Hotels
Enjoyable stay, good size room and nice and clean, only negative the bed was a bit uncomfortable. Overall a good hotel and will stay again.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Goo morning, thank you for taking the time to leave feedback on your recent stay with us. We are pleased to hear that you had an enjoyable stay and that you found the room to be clean and spacious. We apologise if you felt that the bed was firmer than you would like, we use good quality orthopaedic mattresses in all of our rooms, but these can be a bit firmer than you are used to. We are pleased that overall you found the hotel good and we look forward to seeing you again soon.
5 out of 5
by K K

Posted Jan 6, 2017 on Hotels
Comment from Hotel Management
Jan 8, 2017 by General Manager, Hotel Management
Thank you K K !! Top marks! We hope you will visit us again soon.