Ratings based on 1,709 Verified Reviews

4.5 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice service apartment close to Chinatown

Posted Mar 15, 2017
Pros: I liked the gym, spacious single room.
Cons: Taking room complaints seriously
Location: Nice location just a street away from Darling Harbour and Chinatown. Loads of good restaurants near by.
I checked in and found the room carpet to be soggy. This was throughout the whole room and not isolated to one spot. I reported this to the front desk and was told they would send housekeeping to check on this. The only thing they did was to place one floor towel on the soggiest area. It took four days for most of the room to dry out except for that spot. The towel remained in place for 5 days. No attempt was made to consult me on the situation after the first day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Fabulous stay, great location!

Posted Mar 5, 2017
Business trip brought me here for a fabulous 3 night stay in the executive one bedroom. Bottle of bubbles & personalised card on arrival was lovely touch. Room was spacious & clean. From check-in to check-out, no issues, was easy and stress free. Great location, from airport, tourist sites, shopping, movies & excellent selection of food (all walking distance). Will definitely book here again for business or family stay.
Comment from Hotel Management
Mar 17, 2017 by Tatenda, Operations Manager , Hotel Management
Hi Philip, Thank you so much for your very kind top marks review of the Suites. We are pleased to know that you enjoyed the service we work so hard to deliver. Thank you for being our guest, and hope you will grace us as a guest in the near future.Regards, Tate Manduku
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2017
From check in to check out everything was great. The wifi was 30Mb fast
Comment from Hotel Management
Mar 17, 2017 by Tatenda, Operations Manager , Hotel Management
Thank you so much for your very kind top marks review of the Suites. We thank you for being our guest, and hope you will grace us as a guest in the near future.Regards, Tate Manduku
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2017
Excellent staff & room good. Only negative would be noise if dripping plumbing somewhere in the building evevident during the quietness of the night
Comment from Hotel Management
Mar 16, 2017 by Tatenda, Operations Manager , Hotel Management
Thank you for being our guest and am glad that you had a pleasant stay. Your comments are well received and wish we knew the room you stayed in so that we could repair this issue. We hope you stay with us again. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome staff, sweet views.

Posted Feb 21, 2017
Only complaint is that there is no change table for a baby in the hotel lobby washroom. Other than that, the views were pleasant, the room was amazing and the staff was excellent!!!
Comment from Hotel Management
Mar 16, 2017 by Tatenda, Operations Manager , Hotel Management
Thank you so much for your very kind review of your stay here at the Suites. Had known that you required a change table then we would have directed you to the Leisure Center. I am sorry the team didn't get to do so. Please visit us again soon. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Sydney CBD

Posted Feb 18, 2017
We had a 2 room suite. Excellent for families with laundry in suite. Connecting door allows easy access, but privacy for the 2 rooms. Very spacious with kitchen with dining table and living area. Very comfortable. Close to Chinatown and easy access to shopping in CBD.
Comment from Hotel Management
Mar 16, 2017 by Tatenda, Operations Manager , Hotel Management
Thank you so much for your very kind review of your stay here at the Suites. It is very good to read how much you enjoyed your stay. We appreciate your glowing review and I am delighted that you found so many aspects of your stay enjoyable and to your liking. It is pleasing to know we not only met your expectations but exceeded them too. Thank you for being our guest, and hope you will grace us as a guest in the near future.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Very nice hotel

Posted Feb 1, 2017
from check in to check out, service was terrific, facilities where great and the room was spotless. The location right at Town Hall is pristine with a 5 min walk to Town Hall, Chinatown or Darling Harbor
Comment from Hotel Management
Mar 12, 2017 by Tatenda, Operations Manager , Hotel Management
Thank you so much for your very kind review of your stay here at the Suites. It is very good to read how much you enjoyed your stay. We look forward to welcoming you back very soon. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Spacious room

Posted Jan 15, 2017
We only stayed one night. Room is spacious and clean. Nice pool and gym facilities. Handy location in the middle of the hustle and bustle. The curtains need repositioning so they close completely. The gaps allowed light shine straight into our eyes when lying on the bed which is very annoying.
Comment from Hotel Management
Jan 23, 2017 by Tatenda, Operations Manager , Hotel Management
Thank you for your kind comments. We are pleased to learn that you enjoyed your Fraser Suites experience. It is especially meaningful to have the opportunity thank the team for a positive impression on your stay. It means a lot to hear back from our guests about their stay. We hope to welcome you back again soon! Sincerely, Tatenda Manduku Operations Manager Fraser Suites Sydney
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2017
Very friendly and professional staff. Spacious and very user friendly rooms. Lots of space for a reasonable value. Excellent location!
Comment from Hotel Management
Jan 16, 2017 by Tatenda, Operations Manager , Hotel Management
Thank you for taking the time to share your experience with other us. Your kind comments have been shared with the rest of the team, who will be motivated to continue the endless pursuit of delivering the perfect stay. We certainly welcome you back to an enhanced Fraser Suites experience . Sincerely, Tatenda Manduku Operations Manager Fraser Suites Sydney
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to shopping and darling harbour

Posted Dec 28, 2016
from check in to check out the experience was friendly and welcoming.
Comment from Hotel Management
Jan 5, 2017 by Tatenda, Operations Manager , Hotel Management
Thank you for sharing your recent stay experience with the online Community! Your kind words were shared with the whole team with great appreciation. We value your endorsement of our services, location and facilities; and we look forward to welcoming you back to your home away from home in the heart Sydney. Sincerely, Tatenda Manduku