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Room type

Standard Twin

Max Occupancy: 5 guests (up to 4 children, 2 infants)

Standard Queen Room

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Superior Queen Room

Max Occupancy: 2 guests (up to 1 child, 1 infant)


Max Occupancy: 2 guests (up to 1 child, 1 infant)

Get an overview of this hotelFamily-friendly hotel with full-service spa and free area shuttle


This family-friendly Castle Hill hotel is located in the business district, within a 15-minute walk of Powerhouse Discovery Centre and Norwest Business Park. Castle Hill Country Club and Hills Centre are also within 1 mi (2 km).

Hotel Features

This smoke-free hotel features a full-service spa, a restaurant, and an outdoor pool. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a bar/lounge, a conference center, and coffee/tea in the lobby.

Room Amenities

All 97 rooms provide free WiFi and free wired Internet, LCD TVs with satellite channels, and conveniences like refrigerators and coffee makers. Other amenities available to guests include pillowtop beds, minibars, and room service.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Grand Mercure The Hills Lodge features an outdoor pool and a seasonal outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and high-speed wired and wireless Internet access is complimentary.

Event facilities measuring 1937 square feet (180 square meters) include a conference center and meeting rooms. This Tudor hotel also offers spa services, a terrace, and a garden. A complimentary area shuttle within 2 km is available for guests. Onsite self parking is complimentary.

Grand Mercure The Hills Lodge is a smoke-free property.

  • 24-hour front desk 
  • Free area shuttle 
  • Babysitting or childcare 
  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Coffee/tea in lobby 
  • Free newspapers in lobby 
  • Computer station 
  • Conference center 
  • Conference space size (feet) - 1937 
  • Conference space size (meters) - 180 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-out 
  • Fireplace in lobby 
  • Free self parking 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Full-service spa 
  • Garden 
  • Laundry facilities 
  • Luggage storage 
  • Meeting rooms 
  • Number of buildings/towers - 1 
  • Number of floors - 5 
  • Number of meeting rooms - 4 
  • Outdoor pool 
  • Outdoor seasonal pool 
  • Pool sun loungers 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Smoke-free property 
  • Spa services on site 
  • Spa treatment room(s) 
  • Terrace 
  • Total number of rooms - 97 
  • Wedding services 
  • Year Built 1984 

Family Friendly Amenities

  • Area shuttle (complimentary)  
  • Babysitting or childcare (surcharge)  
  • Free Wi-Fi  
  • Laundry facilities  
  • Outdoor pool  
  • Refrigerator  
  • Rollaway/extra beds available  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet


Free self parking

Room Amenities

  • Air conditioning 
  • Blackout drapes/curtains 
  • Coffee/tea maker 
  • Free toiletries 
  • Connecting/adjoining rooms available 
  • Cribs/infant beds (surcharge) 
  • Daily housekeeping 
  • Desk 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Hair dryer 
  • In-room safe (laptop compatible) 
  • Iron/ironing board 
  • LCD TV 
  • Minibar 
  • Pay movies 
  • Phone 
  • Pillowtop mattress 
  • Premium bedding 
  • Premium TV channels 
  • Private bathroom 
  • Refrigerator 
  • Rollaway/extra beds available 
  • Room service (limited hours) 
  • Satellite TV service 
  • Shower only 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.

Nobles Restaurant and Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Things to Do

An outdoor pool and a seasonal outdoor pool are on site.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Golf lessons available nearby 
  • Bowling alley on site 
  • Rock climbing nearby 

Spa Services

Temple Skincare Day Spa has massage/treatment rooms. Services include massages, facials, body treatments, and manicures and pedicures.

The spa is open select days.

  • Manicures and pedicures 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible path of travel 
  • Accessible bathroom 
  • Accessible parking 

Hotel Policies


Minimum check-in age is 18

Check-in time ends at Midnight

Check-in time starts at 2 PM


Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children under 12 years old stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available for AUD 20.00 per night.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Only service dogs are allowed


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between AUD 15 and AUD 29 per person (approximately)
  • Late check-out fee: AUD 40
  • Crib (infant bed) fee: AUD 20.00 per night
  • Onsite credit card charges are subject to a surcharge
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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