Ratings based on 792 Verified Reviews

4.4 out of 5
82% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Beautiful hotel in The Rocks

Posted Jun 2, 2017
Pros: Location, atmosphere
Cons: Nothing comes to mind. We were only there one night and wished I was staying longer.
Location: Shops & restaurants, Contemporary Art Museum, Overseas Cruise Terminal, Circular Quay.
Great location to walk to restaurants or shop in The Rocks or Circular Quay. Hotel is a historic building so lots of character. Staff was helpful and courteous.
Comment from Hotel Management
Jun 3, 2017 by Pinar Aydogan Guest Relations, Hotel Management
Dear Linda, Thank you for your great score! We really appreciate your feedback. We hope to welcome you back in the near future. Best Regards
3 out of 5
by A verified traveler from Brisbane

Heart of The Rocks

Posted May 28, 2017
Pros: Great location.
Cons: The quality and comfort of the bed needs serious attention.
Location: Sydney's icons all within a quick walk ... Harbour Bridge, Opera House, Circular Quay ferries erc.
Small hotel in heritage building, with a unique entry, in the heart of The Rocks. Staff were very welcoming. Tiny bathroom. The comfort of the bed was terrible .. like sleeping on a rock in the Rocks. Terrible pillows (flat / lumpy / awful) and linen needs an upgrade. At $400 a night the standard of the bed is really poor.
Comment from Hotel Management
Jun 3, 2017 by Pinar Aydogan Guest Relations, Hotel Management
Dear Guest, We appreciate your feedback. We are glad to hear that our staff were helpful and you enjoyed the location. We are sorry you had some issues with the bed and pillows. We do have a pillow menu where you can choose your favorite pillow and there are rooms with larger bathrooms in different room categories. We hope we will get another chance in welcoming you to our hotel in the near future. Kind Regards, Relations.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Ideal location to the best part of Sydney

Posted May 11, 2017
Pros: The uniqueness and location
Cons: A larger, more clearly marked sign for the hotel.
Location: Ideal location in the most beautiful and interesting part of Sydney, within walking distance to the Sydney Opera House, ferries, and train.
This is an ideal location to stay in the most beautiful and interesting part of Sydney. It is within walking distance to the Sydney Opera House, ferries, wonderful restaurants, the lively harbor, music, the weekend markets, etc. It is also within easy walking distance (with one piece of luggage on wheels) from the train station, if you take the 20 minute train ride from the airport. The hotel is interesting and unique, as an historic part of Sydney. Two cautions: 1) The hotel does not contain an elevator, but the staff, thankfully, handles the luggage for you. 2) Although it is easy to walk to from the train station, it is not well marked with a clear sign, so be sure you get clear directions to the hotel if you don't come by cab.
Comment from Hotel Management
May 12, 2017 by Pinar Aydogan Guest Relations, Hotel Management
Dear Connie, We are very pleased that you enjoyed your stay with us. Thank you for your feedback. We hope to see you again soon. Best Regards
3 out of 5
by A verified traveler from Bris

Dont try room 211

Posted Apr 15, 2017
Pros: The location is very good.
Cons: Better noise control. Maybe better maintenance . One of the bed lamps was nonfunctional though it was fixed the day after i pointed it out.
Location: The Rocks is a great area. It's close to all the usual tourist attractions in Sydney and away from the disruption in the CBD caused by big roadworks.
It's a nice hotel with a good location. We were very tired when we checked in on Saturday afternoon between 3pm & 4pm. Stayed for 3 nights. Our room, quite small with no occasional table, just a desk, was right above a pretty courtyard. There was a rowdy function happening below. It was music and carousing which we sadly became part of. There was no rest for us. Other rooms were probably completely oblivious. Just don't stay near the courtyard on function days. Room cost was high for the facilities but that is to be expected in The Rocks area. As an after thought: there is no guest lift. There is possibly a baggage one but we lugged our own bag down the naeeow stairs
Comment from Hotel Management
Apr 17, 2017 by Pinar, Hotel Management
Dear Guest, thank you for your feedback. Its great to hear that our hotel's location was convenient for you. Our hotel does have a luggage lift which our porters use to take bags up or bring them down for guests. Please accept our sincere apologies for the the disturbance by the function. We do have rooms on away from the courtyard and we hope you will give us another opportunity to welcome you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Central

Posted Apr 4, 2017
Pros: It's welcoming staff and cosy reception area
Cons: Nothing that I'm aware of
Location: Already mentioned this
Short 4 day stay - excellent location for harbour, bridge and of course Opera house. Buses and train station also nearby. Welcoming staff and very comfortable rooms.
Comment from Hotel Management
Apr 13, 2017 by MP, Hotel Management
Hi, Thanks for your feedback, we are glad to see you enjoyed your stay with us. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

If you like boutique hotels, this is the place.

Posted Mar 30, 2017
Centrally located in the Rocks area of Sydney. Within walking distance of the Opera House, the Circular Quay, Dawes Point, and a block from the harbor. Plenty of cafes, restaurants, and convince store outside of hotel.
Comment from Hotel Management
Apr 4, 2017 by MP, Hotel Management
Thanks for the review, we hope we can see you again soon.
1 out of 5
by A verified traveler from d

Not happy

Posted Mar 24, 2017
Got a small dark room with bathroom that noone can turn around in. even though I didn't pay for the cheapest room. Shockingly bad room service menu. No lift in building. Mini bar was never replenished. Tv never worked. Internet was charged in my account even though I was told it wouldn't be. They also can't email an amended invoice with it removed.
Comment from Hotel Management
Apr 4, 2017 by MP, Hotel Management
Hi, We're sorry you didn't enjoy your stay with us, we are always able to amend invoices and make corrections if there are any errors, please feel free to contact us and we can sort it out for you. We are also in the process of updating our room service menu now that we are moving into Autumn.
4 out of 5
by A verified traveler

Posted Mar 21, 2017 on Hotels
Comment from Hotel Management
Mar 24, 2017
Dear Anonymous, Thank you for your review. We appreciate you sharing your experience and hope we can welcome you back soon. Regards Lauren Job General Manager
5 out of 5
by Lindsay W.

Posted Mar 20, 2017 on Hotels
Awesome location. Great building, lovely staff. No real negatives at all although it would be nice to know if you are being put in the disabled specific room (which needs new carpet). Overall it was a great stay
Comment from Hotel Management
Mar 24, 2017
Dear Lindsay W. Wow! Thank you so much for your review & 5 star rating. We truly appreciate your feedback and hope we can welcome you back in the neat future. Regards Lauren Job General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from laguna beach, california

Location

Posted Mar 16, 2017
Harbor Rocks Hotel is in a fantastic location in the very vibrant and quant Rocks area. A beautiful historic building. Restaurant at the hotel was excellent. Staff are very friendly and helpful.
Comment from Hotel Management
Mar 24, 2017 by laurenj, Hotel Management
Dear Anonymous, Wow! Thank you for your review & 5 stars. It is a pleasure to receive positive feedback about our location & staff. We hope we can welcome you back soon! Regards Lauren Job General Manager