Poor Value for money, tiny rooms, great location
Posted Jun 18, 2016 on Wotif
This was a mystery hotel through Wotif so I did not know where I was staying for five star pricing a night . I thought it was going to be one of the larger hotels at Circular Quay. This hotel does not have an elevator, lucky I was on the 1st floor. The rooms are so small there is only one chair in the room and no table, only a bench and the bathroom is tiny with no exhaust fan to clear any smells or steam from the bathroom. There is not any place comfortable to eat a meal due to lack of seating and space. Poor tea and coffee making facilities, with the crockery low down in the back of a cupboard. It also cost $10 a day for WiFi internet which should be free with such small rooms. Also when we were leaving the staff could not get a taxi for us as there where none out the front of the hotel and was told that they could not call one as they would not take the job as was only to central station. The staff then said they would hail a cab but due to the quiet nature of Harrington Street we did not see one pass so we then had to walk down to George Street, with all our luggage, to get one for ourselves. This is a 2 star hotel with 5 star pricing. All the good reviews must be from people where money is no object.
Comment from Hotel Management
Jun 30, 2016 by Dylan, Hotel Management
It was disappointing to see that your experience did not live up to expectations. We wish you all the best and hope that your future travels are more positive ones.