Hilton brand falling behind the times
Posted Feb 6, 2017
As a business hotel, the Hilton Sydney is good in certain areas but sadly lacking in others.
Breakfast: a superb array of high quality hot and cold choices. Breakfast at this hotel was excellent. In fact, I could see myself staying at another hotel and visiting the Hilton just for the breakfast!
Staff: very helpful, well presented and professional.
Internet: charging AUD20 per night for fast internet at a 5-star business hotel is unacceptable nowadays, it should be complementary.
In-room mineral water: charging for small bottles of mineral water in-room is similarly narrow-minded of Hilton. It should be complementary.
Air conditioning: not user-friendly/controllable and I had to call up a service engineer to sort it out.