Ratings based on 5,203 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Melbourne, Victoria
pleased but could improvePosted May 14, 2017
Pros: excellent atmosphere
Location: close to pitt street mall and westfield tower and across the road to town hall station and qv building
Top hotel but staff should ask for a response and wait longer for a response hotel should not enter when do not disturb light is active wether cleaning or what have you and notify occupant's first most disappointing of all is the fact that there is no sink I have stayed in a 3 star hotel at the travel lodge and it had a sink simple room but sink none of the less it is foul that the occupant's are expected to use the sink they wash there hands in after using the toilet and brush there teeth in and spit in sinks should be installed regardless of the standard of the room and lamp in room was faulty and making a buzzing sound on floor 27 room 15 and should repaired or replaced immediately and a antibacterial soap dispenser should put in the bathrooms and bin bags in the bins and bin in the kitchenette area under the future sink as well as a bath mat after using either the bath or the shower and the shower door altered with better water retention and more tubes of body soap apart from all of this an excellent stay for the hotel and the price of the package through expedia and much recommended to anyone. Thank you.
by A verified traveler from Calgary, Canada
Hard to find, overpricedPosted May 11, 2017
Pros: Central location
Cons: Signage above all.
Location: In the central business district, so plenty of attractions nearby
Had difficulty finding the hotel using GPS. Turns out the street it is on has been closed for construction for two years. Asked a cabby who showed me where it is. Entrance is off Pittt Street and is indicated by a sign in 6 inch letters, placed one foot off the ground and (with the traffic) can only be seen after you've passed it. Valet parking was $79 per night, self-parking was over $50 per night. In neighbourhood bars and restaurants, beer was $7 and up. At the Hilton, it was $11 and up. I cannot see why the price is so high. Room was of the standard concrete box type.
for Everyoneby A verified traveler
Great hotel close to the actionPosted May 7, 2017
The Hilton is a fantastic hotel if you are looking for some luxury. It is very close to all the action i.e. shopping, darling harbour and the train station is on your doorstep.
by A verified traveler
would not go back!Posted May 7, 2017
As HHonorgold member I expected better treatment when checking in
by A verified traveler from Melbourne
Can't believe it's 5 Stas HotelPosted May 6, 2017
The most important thing nowadays when you away from home is to be "connected to the world". Didn't happen to me this time. Yes, I am talking about the Internet connection. Called consierge to report the problem. But instead of taking the ownership of the problem and rectify it for me, I was transferred to the internet provider, where I spent long time on hold and then was talking with absolutely hopeless though very polite rep, who didn't do it for me! In the end I had to use my own dongle! This is not on!
for Everyoneby A verified traveler from Melbourne
Hotel in the heart of CBDPosted May 4, 2017
Pros: Easy access to places of shopping and eatery
Location: Easy walking to shopping and food eg Westfied, China Town, Queen Victoria
Nice and clean room and bed after a long tiring day of walking.
by A verified traveler from Brisbane
T I R E DPosted Apr 29, 2017
Tired interiors. Old fashioned. Paper thin walls. Not 5 star at all. It took over 10minutes running at full preasure to get hot water...i am NOT exaggerating. Breakfast was good.
for Everyoneby A verified traveler
HoneymoonPosted Apr 25, 2017
Awesome can't wait to go again best hotel in Sydney
for Everyoneby A verified traveler from Brisbane
Troubles checking in, but beautiful rooms.Posted Apr 25, 2017
Pros: Location, quality of fittings, clean
Cons: Check-in process
We had two rooms booked on the same reservation, which was done via expedia. When we arrived at the hotel they had deleted one of our reservations - luckily they had a small number of rooms left. It took over an hour to resolve, as they had to recreate the booking manually. The staff were appologetic enough, but still a pain. With the current road closures, I couldn't park close to the hotel to drop everyone off - had to walk a block. Hotel should have let us know how to access.
for Everyoneby A verified traveler from sydney
Beautiful appointed, comfirtable hotelPosted Apr 18, 2017
Everything about my room at the Hilton was fantastic. Beautiful view