Ratings based on 1,122 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to city

Posted Aug 25, 2015
Pros: Good location
Cons: Including parking and WiFi in costs of stay
Was ok for overnight stay close to city. Disappointing that WiFi Nd parking were extra costs as we have travelled extensively through Europe and these are almost always included in the cost of the stay. Initial put in wrong room but staff quick to allocate us another room. Breakfast was good.
5 out of 5
Recommended
for Couples
by A verified traveler from Wollongong

Nice clean central hotel.

Posted Aug 17, 2015
Pros: The beautiful fragrance when you walk in the door & location.
Cons: Nothing
Location: Close to the railway station. Two pubs very close & Parramatta shopping centre close by. Lots of places to eat.
As soon as you walk in the door you can smell a beautiful fragrance. The hotel is very central to the railway station & the shopping centre. It has a lovely open fire which is really nice & very cosy on a winters night. The staff are very friendly & helpful. The rooms were a good size & very clean. We enjoyed our stay & would recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Good

Posted Jul 6, 2015
Staff need to know more about customer service. ..no greetings. ..
5 out of 5
Recommended
for Everyone
by A verified traveler

tidy clean hotel

Posted Jul 4, 2015
We enjoyed our short stay at this hotel - very clean and staff very helpful and made us feel safe and welcome - thank you Great breakfast
4 out of 5
Recommended
for Everyone
by A verified traveler from Nowra

Treat yourself to the breakfast

Posted Jun 23, 2015
Pros: The breakfast. Yes the breakfast. It is well worth the price and the staff are very helpful. The lobby bar and seating area is very welcoming .
Cons: Extra Blankets or quilts. We froze the first night . Yes there was an air-conditioner which we used but the noise while slight disturbed our sleep.
Location: Okay we managed to get lost getting there even with the gps so make sure you get the address correct in your gps.
The check-in was easy with lots of parking out the front so that you can unload before parking the car. The luggage trolleys are hard to steer. When we got to our room we found that we had been given a room with 2 single beds. The staff were happy to change our room but it did take some time and as we were very tired this was a disappointing start. The bed was very comfortable but we froze as the sheet and bed covering was not enough and there was no extra blankets or quilt. The room had airconditioning which we used to heat the room but being unused to the noise it disturbed our sleep. Even on the 6th floor there was a bit of road noise . I don't think city dwellers would notice it only us country folks. Everything was very clean. The breakfast is fantastic with a huge variety to choose from. The foyer is very pleasing with a lots of comfortable seating. This was our second visit to this hotel and we will use it again.
1 out of 5
by A verified traveler

Poor service

Posted Jun 19, 2015
service staff is not well trained. can you imagine a service staff forcing her way into the room just to check the mini-bar when the customer has not checked out yet??
3 out of 5
by A verified traveler from mm

Not holiday inn standard

Posted Jun 9, 2015
Foyer looks good. Room is average. Carpet looks dirty etc. facilities ok. Not all the staff are friendly - some don't have much time for you. Location is not that great
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunshine Coast Qld

Close to Olympic Park

Posted Jun 4, 2015 on Wotif
Pros: The central location, Staff and the fact that you did not have to leave the hotel to get a meal.
Cons: Nothing that I noticed this time.
Location: Did not have time to take advantage of things to do.
We stayed at the Holiday Inn Parramatta and found it extremely comfortable with a wonderful Restaurant that is open 7 days a week for Breakfast Lunch and Dinner. The staff are excellent in all departments and very helpful with any requests, I would certainly stay there again just to be able to have there "Beef Cheeks" at Dinner as the were delicious.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2015 on Wotif
Pleasant accommodation well located close to shops and railway station.
4 out of 5
Recommended
for Families
by Maiden from Sydney

Excellent Quality Service

Posted May 17, 2015 on Hotels
Friendly Staffs, great reception service