Ratings based on 2,661 Verified Reviews

4.0 out of 5
77% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

excellent view of sydney skycrapers

Posted Feb 26, 2017
Pros: location and decor
Cons: room facilities
excellent view of sydney skycrapers from outdoor bar lounge.next to harbour bridge.very good for day/night walks, to eat or shopping. easy access to sydney cbd, aquarium and madam tussauds via harbour bridge, There is a blonde girl at the reception who is nice but should learn to smile, the rest of the staff are all good!next to tram stop also. the room facilities are satisfactory but can be improved such as providing electrical switches next to bed, a proper closet and shifting the tv set away from the wall lamp.but i would definitely recommend this hotel!
4 out of 5
Recommended
for Everyone
by A verified traveler from Cairns Australia

Was good

Posted Feb 18, 2017
Pros: Room up high so good out the water and people were good
Cons: maybe larger size of room
Location: as above, I lived in Sydney so its same same
As all was nice place,breaky was good, and close to bridge and light trains,people around as good no problems
Comment from Hotel Management
Feb 24, 2017 by Andrew Hills, Hotel Management
Dear Dusty, We very much appreciate your comments regarding your stay at the iBis Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. Kind Regards, Andrew Hills General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Posted Feb 17, 2017
Location is good Beautiful surroundings It's on a promenade Hotel itself is just moderate Breakfast is just moderate
Comment from Hotel Management
Feb 24, 2017 by Andrew Hills, Hotel Management
Dear Kathy, Thank you for leaving us with feedback. I will pass on your comments to the relevant bodies. We do hope to see you back again soon. Kind Regards, Andrew Hills General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bay of Plenty,NZ

Excellent Location & handy to Restaurants

Posted Feb 12, 2017
Cons: Description of Rooms , Size and amenties
Location: Excellent location 100m to Darling Harbour
Location Excellent, 100m to Harbour & Restaurants & Shops. Staff very helpful in all respects. In-house restaurant good menu. Breakfasts both continential & cooked good value.
Comment from Hotel Management
Feb 24, 2017 by Andrew Hills, Hotel Management
Dear Coxy, Thank you for choosing to stay at iBis Sydney Darling Harbour and taking the time to provide us with feedback. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay Kind Regards, Andrew Hills General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from hobart

Close to Darling Harbour

Posted Feb 12, 2017
Pros: Proximity to Harbour
Cons: Nothing
Location: Ferry to Circular Quay Good restaurants
Close to everything we wanted to see & do. Met friends within walking distance
Comment from Hotel Management
Feb 24, 2017 by Andrew Hills, Hotel Management
Dear Perri, We very much appreciate your comments regarding your stay at the iBis Sydney on Darling Harbour. It is always a pleasure to receive feedback; we hope your next visit will be as pleasant as the previous one. Kind Regards, Andrew Hills General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Affordable and close to darling harbour

Posted Jan 24, 2017
Affordable. Easy check in. Just want you need for a one night stay. Comfortable.
Comment from Hotel Management
Jan 27, 2017 by Andrew Hills, Hotel Management
Dear Amy, We very much appreciate your comments regarding your stay at the iBis Sydney on Darling Harbour. It is always a pleasure to receive feedback; we hope your next visit will be as pleasant as the previous one. Kind Regards, Andrew Hills General Manager
3 out of 5
by A verified traveler

Close to Harborside, and The Star, and museums

Posted Jan 24, 2017
Cons: Needs coin laundromat for travelers
Location: Star, maritime museum. Harborside shopping, Prymont bridge, cafes
Is ok for short stays, very very basic. We are used to traveling in North America where there are more basic amenities like ice, or more than 2 towels, continental breakfast or at least a discount $30 is way too much. Coin laundry is a must in a hotel. Especially after cruise. Even the extremely basic and tiny Ibis at the airport has this,
Comment from Hotel Management
Jan 27, 2017 by Andrew Hills, Hotel Management
Dear Guest, Thank you for your feedback. I will share your comments with the relevant bodies. Kind Regards, Andrew Hills General Manager
2 out of 5
by A verified traveler from australia

Old hotel in need of upgrading bathrooms-

Posted Jan 23, 2017
Very basic rooms not really value for money- good location for eating and shopping but think it is over priced for such a basic room- no mini bar - no bed side lighting unless all lights are on - comfy bed -power points did not all work - shower very small. Would not really recommend to others.
Comment from Hotel Management
Jan 27, 2017 by Andrew Hills, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the iBis Sydney on Darling Harbour. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that these incidences were a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address these problems and all our efforts have been concentrated on preventing future occurrences. Kind Regards, Andrew Hills General Manager
2 out of 5
by A verified traveler from Rural NSW

Crappy room. Delightful view

Posted Jan 11, 2017
Pros: Nothing. Other than the assistance Staff gave me to move my suitcase as I'm disabled.
Cons: A complete makeover.
Location: Other very attractive hotels.
I'm unable to write anything good about my experience at Ibis Darling Harbour. The view from the dirty window however was delightful. The bed was comfortable. I wasn't given a copy of my invoice as reception clerk said account paid at time of online booking.
Comment from Hotel Management
Jan 27, 2017 by Andrew Hills, Hotel Management
Dear Swanny, Thank you for taking the time to tell us about your experience at the iBis Sydney on Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At iBis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Andrew Hills General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jan 10, 2017
I didn't like the first room I stayed in, that could be changed, however at a cost!!!
Comment from Hotel Management
Jan 13, 2017 by Andrew Hills, Hotel Management
Dear Guest, Thank you for choosing to stay at iBis Sydney Darling Harbour and taking the time to provide us with feedback. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Kind Regards, Andrew Hills General Manager