Posted Nov 27, 2016
You cannot beat the location of this property. So close to everything including a train line. Just so handy. The refurb is coming along nicely but they started drilling/ hammering/ banging quite early in the morning. They should announce that the property is undergoing a refurb before you book.
I was told I would have VIP ammenities/ services. No idea what that was supposed to entail but I didn't receive any information. In fact, I was lucky to get a smile on the way out the door. The gentlemen that looked after me on checkout was gracious, upbeat and genuine. The only employee I encountered with a smile my entire 5 day stay.
Rooms a big and clean and a very pleasant bathroom. I spent 5 days ironing on a towel to find the ironing board in the most obscure bottom draw on my last night... :P
Nice big TVs, wiƒi radio, free wiƒi, massive king size bed, free magazines in the lobby in the morning (although the staff give you dirty looks when you take the FREE magazines....??), blockout blinds for a good night/morning sleep.
Would stay again if I could tolerate being treated like I am not welcome...
Comment from Hotel Management
Nov 30, 2016 by M Sheridan, Hotel Management
I am truly sorry that you felt unwelcome at times during your stay, I can assure you that all of our guests are appreciated and most welcome. We in the midst of a transition and have new team members and training ongoing over the next few weeks, after which the refurbishment will be complete and the new team will be trained and offering exceptional and genuine service. Hopefully you will come back again and experience the difference.