Bar (on property)

Reviews of MGSM Executive Hotel & Conference Centre

4 out of 5
MGSM Executive Hotel & Conference Centre
99 Talavera Road, Macquarie Park, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 420 out of 995 reviews" "
Rating 8 - Good. 416 out of 995 reviews" "
Rating 6 - Okay. 115 out of 995 reviews" "
Rating 4 - Poor. 34 out of 995 reviews" "
Rating 2 - Terrible. 10 out of 995 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location with good sized room. Overlooking open park land and lake from windows and balcony was a welcome bonus. A slightly hilly 10-15 minute walk to Macquarie Shopping Centre made entertainment, eating and shopping a breeze. Happy to recommend.
Stayed 2 nights in Apr 2024

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, friendly safe and the room was small but had everything I needed!
Stayed 2 nights in Apr 2024
Response from SK on Apr 19, 2024
Dear Lisa,Thank you so much for sharing your experience with us! We're thrilled to hear that you found our location convenient and felt safe during your stay. Our team works hard to create a friendly and welcoming atmosphere for all our guests, so it's wonderful to know that you felt comfortable with us. We're glad that despite the room being on the smaller side, it still met all your needs. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay!Regards,SaadFOM

10/10 Excellent

Mandeep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & quiet place.
Stayed 2 nights in Apr 2024
Response from SK on Apr 8, 2024
Dear Mandeep,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our place nice and quiet during your visit.Ensuring a peaceful environment for our guests is one of our top priorities, and we're glad that you were able to enjoy a tranquil stay with us.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,SaadFOM

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service!
Stayed 1 night in Mar 2024
Response from SK on Apr 1, 2024
Dear Andrew,Thank you for your positive feedback! Providing excellent service to our guests is our top priority, and we're thrilled to hear that you had a great experience during your stay. We greatly appreciate your kind words and will continue to strive for excellence in serving our guests. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!Regards,SaadFOM

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from SK on Apr 1, 2024
Dear Donald,Thank you for your positive feedback! Providing excellent service to our guests is our top priority, and we're thrilled to hear that you had a great experience during your stay. We greatly appreciate your kind words and will continue to strive for excellence in serving our guests. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!Regards,SaadFOM

4/10 Poor

Shun

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staying 3 nights over the weekend. Receptionist hung up on me when called 8:30pm to ask how to find the Hotel on walking, very impatient. No tea/coffee bags provided like other hotels.
Stayed 3 nights in Mar 2024
Response from SK on Mar 21, 2024
Dear Shun,I'm sorry to hear about your experience with the receptionist and the lack of tea/coffee bags provided during your stay. It's understandable to feel frustrated when encountering such situations, especially when you're looking forward to a comfortable and welcoming stay.Regarding the receptionist's behavior, it's unfortunate that they were impatient and hung up on you when you called for assistance. Providing helpful and courteous service, especially when guests are seeking directions or assistance, is crucial for ensuring a positive guest experience. I apologize for any inconvenience this may have caused.Regarding the absence of tea/coffee bags, it seems like an oversight on the part of the hotel. Many guests appreciate having these amenities available in their rooms for added comfort and convenience. I'll make sure to pass on your feedback to the management team so they can address this issue and ensure that future guests receive the amenities they expect.Your feedback is valuable in helping us improve our services, and I sincerely apologize for any inconvenience you experienced during your stay. If there's anything else we can do to make your stay more comfortable, please don't hesitate to let us know. We strive to provide exceptional service to all our guests, and we appreciate your understanding and patience.Regards,SaadFOM

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean and walkable to Macquarie Park shopping centre. Would definitely stay again!
Stayed 3 nights in Feb 2024
Response from SK on Mar 11, 2024
Dear Rebecca,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our property comfortable, clean, and conveniently located within walking distance to Macquarie Park shopping centre.It's always rewarding to receive such positive feedback, and we're delighted to know that you enjoyed your stay. We truly appreciate your kind words and look forward to the opportunity to welcome you back in the future. If there's anything specific you loved about your stay, please feel free to share it with us, as we always strive to provide a memorable experience for our guests.Safe travels, and we can't wait to host you again!Best regards,SaadFOM

6/10 Okay

Catherine

Business traveler
Liked: Cleanliness, staff & service, amenities
Close to Macquarie Uni Hospital, train,shopping All within easy walking distance
Stayed 1 night in Feb 2024
Response from SK on Mar 11, 2024
Dear Catherine,Thank you for choosing our accommodation for your last-minute stay in Sydney! We're delighted to hear that you enjoyed your experience with us.It's fantastic to know that you found our property suitable for your needs, and we're honored that you would consider booking with us again in the future. We look forward to welcoming you back whenever your travels bring you to Sydney.If there's anything specific that stood out to you during your stay, please feel free to share it with us. We always appreciate guest feedback as it helps us continue to provide excellent service.Safe travels, and we can't wait to host you again!Best regards,SaadFOM

8/10 Good

Pradip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Dec 2023
Response from SK on Mar 11, 2024
Dear Pradip,Thank you for choosing our accommodation for your last-minute stay in Sydney! We're delighted to hear that you enjoyed your experience with us.It's fantastic to know that you found our property suitable for your needs, and we're honored that you would consider booking with us again in the future. We look forward to welcoming you back whenever your travels bring you to Sydney.If there's anything specific that stood out to you during your stay, please feel free to share it with us. We always appreciate guest feedback as it helps us continue to provide excellent service.Safe travels, and we can't wait to host you again!Best regards,SaadFOM

6/10 Okay

Verified traveler

Traveled with family
Dormitory style accommodation
Dated almost dormitory style accommodation. Was not aware when booking that this was that type of accommodation. Not able to have any meals available on site at the time we were there as they were all closed
Stayed 1 night in Dec 2023
Response from SK on Jan 28, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you experienced during your stay.We regret that the dormitory-style accommodation did not meet your expectations, and we understand the importance of clear communication regarding the type of accommodation offered. We will review our booking platforms to ensure that the information is presented accurately to avoid any future misunderstandings.Regarding the availability of meals during your stay, we sincerely apologize for any inconvenience caused by the closure of on-site dining options. We understand the importance of providing convenient dining solutions for our guests and will explore ways to improve the availability of meals, especially during the times when our regular services are closed.Your feedback is invaluable, and we take it seriously as we strive to enhance our guest experience. We appreciate your understanding and would love the opportunity to make it up to you on a future visit. Please feel free to contact us directly if there's anything specific you would like us to address or if you have further suggestions.Once again, thank you for choosing to stay with us, and we hope to have the chance to welcome you back and provide you with an improved experience.Best Regards,SaadFOM

8/10 Good

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed very comfortable
Stayed 3 nights in Dec 2023
Response from SK on Jan 28, 2024
Dear Michael,Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you had a fantastic experience during your stay, and we sincerely appreciate your generous 5-star rating.It is always our goal to provide exceptional service and create memorable moments for our guests, and we are delighted that we were able to meet and exceed your expectations. Your kind words serve as a great source of motivation for our team, and we are grateful for your recognition.We look forward to welcoming you back in the future and providing you with another outstanding experience. If there is anything specific that stood out to you or any additional feedback you would like to share, please feel free to let us know. Your input is invaluable as we continually strive to enhance the quality of our services.Once again, thank you for choosing MGSM Hotel and Conference center and for sharing your positive experience. We appreciate your trust in us and hope to have the pleasure of hosting you again soon.Best Regards,SaadFOM

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night and were pleasantly surprised by the size of the room and the decor. The bathroom was well equipped and the lights over the basin wonderful for putting on makeup which is rare these days. Bed was very comfortable. We had room service dinner and the food was great. Would highly recommend.
Stayed 1 night in Dec 2023
Response from SK on Jan 28, 2024
Dear Julie,Thank you for taking the time to share your wonderful feedback with us! We are thrilled to hear that your one-night stay exceeded your expectations, and we sincerely appreciate your kind words.It's fantastic to know that you enjoyed the spaciousness and decor of the room, as well as the well-equipped bathroom. We're especially pleased that the thoughtful design of the lights over the basin added to your comfort, making it easier for you to put on makeup.We're delighted that you found the bed to be very comfortable, providing a restful night's sleep. It's also great to hear that you enjoyed the room service dinner and that the food met your expectations.Your recommendation means a lot to us, and we are grateful for your positive comments. It was our pleasure to host you, and we hope to have the opportunity to welcome you back for another exceptional stay in the future.If there's anything specific that stood out to you or any additional feedback you'd like to share, please feel free to let us know. We value your input as we continuously strive to provide outstanding experiences for our guests.Once again, thank you for choosing MGSM Hotel and conference center, and we look forward to the pleasure of hosting you again.Best Regards,SaadFOM

10/10 Excellent

Braden

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Always a top spot to stay, and value for money
Stayed 1 night in Dec 2023
Response from SK on Jan 28, 2024
Dear Michael,Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you had a fantastic experience during your stay, and we sincerely appreciate your generous 5-star rating.It is always our goal to provide exceptional service and create memorable moments for our guests, and we are delighted that we were able to meet and exceed your expectations. Your kind words serve as a great source of motivation for our team, and we are grateful for your recognition.We look forward to welcoming you back in the future and providing you with another outstanding experience. If there is anything specific that stood out to you or any additional feedback you would like to share, please feel free to let us know. Your input is invaluable as we continually strive to enhance the quality of our services.Once again, thank you for choosing MGSM Hotel and Conference center and for sharing your positive experience. We appreciate your trust in us and hope to have the pleasure of hosting you again soon.Best Regards,SaadFOM

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service
The staff were charming and helpful
Stayed 1 night in Nov 2023
Response from SK on Nov 30, 2023
Dear Tracy,Thank you for taking the time to share your positive experience with our staff. We are delighted to hear that you found them charming and helpful during your stay. Providing excellent service is our top priority, and it's heartening to know that our team made a positive impact on your visit.We greatly appreciate your kind words and will be sure to pass along your compliments to the staff members involved. Recognition like yours motivates us to continue delivering exceptional service to all our guests.If there is anything specific about your stay that stood out or any particular staff members you would like to commend, please feel free to share more details. We value your feedback, and it helps us recognize and reward our dedicated team members.Once again, thank you for choosing MGSM. We look forward to welcoming you back in the future and providing you with another delightful experience.Kind Regards,Saad KhanFront Office Manager

6/10 Okay

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Signage for reception is not clear enough. Difficult to drop off luggage due to lack of parking bays - signs stated "no stopping".
Stayed 1 night in Nov 2023
Response from SK on Nov 30, 2023
Dear Sharon,Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you experienced during your recent visit. Your feedback is crucial to improving our services, and we appreciate your patience.We understand that the signage for the reception and parking areas did not meet your expectations, causing difficulty in dropping off luggage. We apologize for any confusion caused by the "no stopping" signs.To address this issue promptly, we will be reassessing and enhancing our signage to ensure clarity for all guests. Additionally, we will review our parking arrangements to provide a more convenient drop-off experience. Your comfort and ease during your stay are of utmost importance to us.Please know that your feedback is invaluable, and we are committed to making the necessary improvements. We hope that you will give us another opportunity to serve you in the future, and we assure you that your next visit will be more seamless.If there is anything specific you would like to share or if you have further suggestions, please feel free to reach out to our guest relations team at the Hotel. Your satisfaction is our priority, and we look forward to exceeding your expectations in the future.Thank you once again for bringing this to our attention.Regards,Saad Khan Front Office Manager

10/10 Excellent

kristy l

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location for what we needed, easy parking, great property!
Stayed 2 nights in Oct 2023
Response from SK on Nov 30, 2023
Dear Kristy,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your experience at MGSM Hotel. Providing exceptional service and creating memorable moments for our guests is our utmost priority.Your kind words serve as motivation for our team to continue delivering outstanding hospitality. We are grateful for your appreciation of our efforts, and we look forward to the opportunity to welcome you back in the future.If there are any specific aspects of your stay that stood out to you or if you have any suggestions for improvement, please feel free to share. Your feedback is invaluable as we strive to exceed the expectations of our guests.Once again, thank you for choosing MGSM Hotel. We appreciate your trust and hope to have the pleasure of hosting you again soon.Kind Regards,Saad Khan Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from SK on Nov 30, 2023
Dear Guest,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your experience at MGSM Hotel. Providing exceptional service and creating memorable moments for our guests is our utmost priority.Your kind words serve as motivation for our team to continue delivering outstanding hospitality. We are grateful for your appreciation of our efforts, and we look forward to the opportunity to welcome you back in the future.If there are any specific aspects of your stay that stood out to you or if you have any suggestions for improvement, please feel free to share. Your feedback is invaluable as we strive to exceed the expectations of our guests.Once again, thank you for choosing MGSM Hotel. We appreciate your trust and hope to have the pleasure of hosting you again soon.Kind Regards,Saad Khan Front Office Manager

10/10 Excellent

Donald

Stayed 2 nights in Sep 2023
Response from SK on Nov 30, 2023
Dear Donald,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your experience at MGSM Hotel. Providing exceptional service and creating memorable moments for our guests is our utmost priority.Your kind words serve as motivation for our team to continue delivering outstanding hospitality. We are grateful for your appreciation of our efforts, and we look forward to the opportunity to welcome you back in the future.If there are any specific aspects of your stay that stood out to you or if you have any suggestions for improvement, please feel free to share. Your feedback is invaluable as we strive to exceed the expectations of our guests.Once again, thank you for choosing MGSM Hotel. We appreciate your trust and hope to have the pleasure of hosting you again soon.Kind Regards,Saad Khan Front Office Manager

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had room 116, right next linen room. Cleaners were so noisy about 0730. Which woke me and noise did not stop there, there was then couple of cleaners talking very loud and then singing happy birthday, so did not get to sleep in until check out time at 10.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outlook over the lake and the fountains attract wonderful birdlife. The meal we had in the dining room was splendid - THANK YOU.
Stayed 1 night in Sep 2023

10/10 Excellent

Ralph

Stayed 1 night in Aug 2023

10/10 Excellent

kristy l

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful staff!
Stayed 2 nights in Aug 2023

6/10 Okay

Shonam

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Kuok Howe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Karin

Liked: Cleanliness, staff & service, room comfort
For convenience of location and surrounds have stayed numerous times although MGSM is now showing signs of aging and poor internet connection sometimes irritating.
Stayed 1 night in Jul 2023

4/10 Poor

Eugene

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Check receptionist was was rude and disrespectful
Stayed 2 nights in Jul 2023

4/10 Poor

Lidia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very bad smell of dusty and old carpet
Stayed 1 night in Jun 2023

6/10 Okay

Katherine

Stayed 2 nights in May 2023

8/10 Good

Bernard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view out the balcony
Stayed 1 night in Apr 2023

10/10 Excellent

Louise

Stayed 1 night in Apr 2023

6/10 Okay

Louise

Liked: Staff & service
Nice view and surrounds, room was fine but dated and just felt grotty. Bed way too soft and unsupportive, no hanging space for clothes, parking not great. No maple syrup on pancakes? Bit disappointing overall
Stayed 1 night in Apr 2023

8/10 Good

Inna Karin

Stayed 2 nights in Apr 2023

10/10 Excellent

Jon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and surrounds over looking lake. Small restaurant but menu is lovely with both traditional and a street food selection
Stayed 4 nights in Feb 2023

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Excellent, comfortable and relaxing. Everything needed to accommodate overnight or more days , we will definitely stay here again when travelling up this way.
Stayed 1 night in Feb 2023

10/10 Excellent

Sadat

Stayed 6 nights in Feb 2023

4/10 Poor

Jason

Disliked: Cleanliness, amenities, property conditions & facilities
Nice outlook over lake, close to shops and transport
Stayed 3 nights in Feb 2023

8/10 Good

Marty

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Easy to access, parking was very limited.
Stayed 1 night in Feb 2023

6/10 Okay

Mary

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were friendly and efficient. The room was a good size and fairly clean. The curtains were so thin that they did not block out the external light which which was very bright. Also the towels were so thin that they were almost threadbare. Parking was also difficult.

8/10 Good

Ron

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We have stayed here on two occasions because of its close proximity to Macquarie University Hospital, which is within walking distance. The hotel is in a lovely location, is quiet and comfortable, has good bedding and has a high standard restaurant that we have enjoyed many times. The staff are welcoming, respectful and happy to attend to any issue.

8/10 Good

Larraine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking can be a problem but was lucky this time
Stayed 2 nights in Dec 2022

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service
Quiet and comfortable

8/10 Good

Kerrie

Business traveler
Liked: Staff & service, room comfort
Good accommodation
Accommodation overlooked the lake and was sunny, with small balcony & outdoor furniture. Room was adequate, spacious, large desk to work at, lounge, queen bed. Accommodation overall needed a bit of TLC, but I would stay again. Grounds of the university are lovely, and eating outlets available just a few minutes walk away.
Stayed 1 night in Dec 2022

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend it

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Location
Excellent stay. Room was clean and roomy. Quiet Location. Great views of garden and lake. Reception was friendly. Easy walk to Shopping Centre and Train/bus station.
Stayed 3 nights in Nov 2022

10/10 Excellent

Donald

Stayed 1 night in Nov 2022

2/10 Terrible

David

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible

8/10 Good

Geoffrey

Liked: Cleanliness, room comfort
Overnighter
The restaurant made a small error with my meal but realised and apologised and provided a free drink. That was very good. In the morning I rang for room service but it wasn't answered. I went to the restaurant and there was nobody there. Similarly no one at reception. I rang their 'if no body is at the desk' number and got an answer phone I left a message which was not answered. Given that it was at the weekend and possibly someone was sick it's not a real concern.
Stayed 1 night in Oct 2022

10/10 Excellent

Kathryn

Stayed 1 night in Sep 2022

8/10 Good

Daniel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great position for Hospital related stays. The bathroom was very run-down and not very well cleaned. Even if i needed a shower i would have held out until i got home.
Stayed 1 night in Oct 2022