Very inconvenient check in procedure
Posted Dec 17, 2016 on Lastminute
I was told to check in at another hotel (Vibe -at Rush Cutters Bay). As there would not be any staff at the Medinato receive us. As it was early, I was prepared to leave our bags at the accomodation we were to stay at, but the staff member told me I had to come back to the Vibe Hotel after 2 , only then to drive 5-10 minutes to our unit. Being from interstate and being on foot with bags, this was not a convenient option. Only after frustration and saying I was prepared to cancel my booking did they agree. We were told we could leave our bags and our unit would be ready soon, and to wait for a phone call to tell us when we could return. We thought around 12-2 would be about right, but no call came. So we waited in the streets until 3 when we came back and no apology, no mention of anything... the place is spacious and comfortable but the dysconnected communications very disappointing given what we paid to stay there.