Ratings based on 841 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Posted Aug 22, 2015
I stayed at the hotel for 14 days and it truly was an enjoyable and comfortable experience. I was in Sydney for business and this hotel while some distance from the location proved to be ideal. Ideal because the bus to my business location, train station, Parramatta CBD and Sydney CBD was easily accessible. The staff were attentive and very helpful when I needed information and assistance. The food was really good and I'd recommend this hotel to anyone for a future stay. I had dinner one night and I regretted not dining in house more. The breakfast is substantial and wide ranging.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to supermarket and fast food

Posted Jun 3, 2015
Pros: no street noise
Room was good bath room needs new wall tiles and taps. air conditioner was noisy
Comment from Hotel Management
Jun 8, 2015 by Fiona, Hotel Management
Dear Guest, Thank you for taking the time to review the Mercure Sydney Parramatta. I appreciate you providing feedback. Please accept my sincere apologies regarding your noisy air conditioner. These comments have been forwarded to our Chief Engineer for urgent attention. We look forward to hopefully welcoming you back again soon. Warm regards, Fiona McLoughlin Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Canberra

Beautiful motel and pretty central away from the c

Posted May 26, 2015 on Wotif
Pros: Very friwendly staff and the hotel is beautiful.
Cons: In room 310, the disabled room, The shower seat has plastic on the end of the legs, so it slips around on the floor everywhere. Very dangerous!!
Location: Very well located for places to go all around you.
Love the motel, just the shower setup a bit difficult to use. The shower seat has plastic on the end of the legs, so it slips around on the floor everywhere. Very dangerous!!
Comment from Hotel Management
May 31, 2015 by Fiona, Hotel Management
Dear Rob, It is always lovely to see you and welcome you back to the Mercure Parramatta. Thank you for sharing this feedback. Your comments regarding the shower chair in the bathroom have been given to our Engineering department for urgent attention. I look forward to welcoming you back again soon. Warm regards, Fiona McLoughlin Front Office Manager
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Returning to an old friend

Posted May 15, 2015 on Hotels
I always choose this hotel when going to Sydney.great location and main shops are only a short walk along the river. Staff were friendly as always.
Comment from Hotel Management
Jul 18, 2015 by Nathan, Hotel Management
Dear Old Friend, Thank you for taking the time to review the Mercure Sydney Parramatta. I am so pleased to read that you thoroughly enjoyed your stay, finding the location once again convenient and our team friendly. We look forward to welcoming you back 'home' again soon. Warm regards, Fiona McLoughlin Front Office Manager
4 out of 5
Recommended
for Couples
by A verified traveler

We will be back, Alright!

Posted May 13, 2015 on Hotels
Staying at the Mercure was a fantastic experience. The staff were very helpful with directions, and gave extra detail (good places to dine, recreation etc) and even offered a bus facility to take my partner and I to the concert playing. The room was nice and clean, the bathroom was the same. I would recommend this hotel to all staying in the Parramatta and surrounding areas.
Comment from Hotel Management
Jul 18, 2015 by Nathan, Hotel Management
Dear Traveller, It is always fantastic to read such positive feedback. I will make sure this is shared among the team. I am pleased to read that you found our location convenient to your needs and that you were able to take advantage of the shuttle bus to the concert. Thank you again, we look forward to welcoming you back again soon. Warm regards, Fiona McLoughlin Front Office Manager
4 out of 5
Recommended
for Getaway With Friends
by HIN WAI

Posted May 11, 2015 on Hotels
Comment from Hotel Management
Jul 18, 2015 by Nathan, Hotel Management
Dear Hin Wai, Thank you for taking the time to review your recent stay here at Mercure Parramatta. It was a pleasure having you stay and we look forward to welcoming you back again soon. Warm Regards, Fiona McLoughlin Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NSW

Posted May 9, 2015 on Wotif
Pros: ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,.
Cons: Provide toast spreads eg vegemite in individual serves instead of the uncovered bulk jars they are currently in for some individuals to sneeze over!
Location: ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,.
..............................................................................................
Comment from Hotel Management
May 15, 2015 by Fiona, Hotel Management
Dear Lee, Thank you for taking the time to review the Mercure Sydney Parramatta. I am pleased to see that you scored us 4 out of 5 stars. I will share this with the team. Warm regards, Fiona McLoughlin Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Coopernook NSW

Very convenient for our purpose

Posted Apr 14, 2015 on Wotif
Staff were excellent Rooms were clean and neat Bathroom was outdated needs to to refurbished/retiled to bring up to level of the rest of the hotel Overall very pleased with our choice
Comment from Hotel Management
Apr 16, 2015 by Fiona, Hotel Management
Dear Robbie & Sue, Thank you for providing feedback regarding your recent stay with us. I am happy to read that you found our rooms clean and our staff excellent. Your feedback regarding the bathrooms has been referred to our General Manager for consideration. It was a pleasure having you stay with us and we look forward to welcoming you back again soon. Warm regards, Fiona McLoughlin Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Stockton

Convenient location

Posted Apr 9, 2015
Very comfortable beds! Very helpful and friendly staff!!
Comment from Hotel Management
Apr 11, 2015 by Fiona, Hotel Management
Dear Valued Traveller, Thank you for providing feedback about your recent stay here at Mercure Parramatta. I will share your feedback with the Mercure team. They will be pleased to read that you enjoyed a good night's sleep and also found the Mercure team helpful and friendly. It was a pleasure having you stay with us and we look forward to welcoming you back again soon. Warm regards, Fiona McLoughlin Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Dubbo NSW Australia

Clean, friendly close to all transport

Posted Apr 7, 2015 on Wotif
Pros: Friendly clean and hassle free transport at the door.
Cons: We were happy with what we seen.
Location: Location was great for anyone wanting to attend Homebush for any entertainment, close to Olympic stadium, parramatta train station with buses
We thoroughly enjoyed our stay from the time we checked in until we left. Very clean and comfortable, staff were very friendly and welcoming and nothing too much trouble. It was very close to food outlets across the road, and close to buses, parramatta train station and Westfields. Excellent location and hassle free transport getting to homebush venues. Will definitely be staying here again.
Comment from Hotel Management
Apr 11, 2015 by Fiona, Hotel Management
Dear Carmel, It is always great to read such fantastic feedback. I am so happy to hear that you thoroughly enjoyed your stay with us and found our Mercure team to be very friendly and welcoming. I will share these comments with the team. We look forward to welcoming you back again on your next visit to Western Sydney. Warm regards, Fiona McLoughlin Front Office Manager