Indoor pool, open 6:30 AM to 10:00 PM, sun loungers
Check availability

Reviews of Mercure Sydney

4.5 out of 5
Mercure Sydney
818-820 George Street, Chippendale, NSW

Reviews

8.4

Very Good

Rating 10 - Excellent. 443 out of 1005 reviews" "
Rating 8 - Good. 382 out of 1005 reviews" "
Rating 6 - Okay. 119 out of 1005 reviews" "
Rating 4 - Poor. 41 out of 1005 reviews" "
Rating 2 - Terrible. 20 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Melinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good property, close to everything and transport.
Stayed 1 night in Apr 2024

10/10 Excellent

Catarina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and spacious. Though a little more tea and coffee could have been provided rather than just one bag per person
Stayed 1 night in Apr 2024
Response from Mercure Syndey on Apr 16, 2024
Dear Catarina,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Okay

Muddassir

Liked: Cleanliness
Didnt have a great experience with a smallish room. Bed was too hard & couldn't sleep.
Stayed 1 night in Apr 2024
Response from Mercure Syndey on Apr 16, 2024
Dear Muddassir, Thank you for taking the time to share your feedback. Although I wish you had a better experience with us, it is through feedback like yours that we learn and improve.It is our hope that you will give us the opportunity to welcome you back in the near future. Kind regards, Ben Murphy General Manager Mercure Sydney

8/10 Good

Ganesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice breakfast
Stayed 1 night in Apr 2024
Response from Mercure Syndey on Apr 16, 2024
Dear Ganesh,We are delighted to read that you had an excellent stay and enjoyed our location as well as the breakfast. We hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Good

Phil

Traveled with family
Liked: Cleanliness, staff & service, amenities
Took more than 10 mins to check in. One staff member doing check-in, others walking around and sitting in a nearby office fully aware that people had been waiting for some time and were becoming restless. They still refused to help even when the lobby was pretty full. Finally a few tourist buses turned up, and another staff member helped with the backlog.
Stayed 1 night in Apr 2024
Response from Mercure Syndey on Apr 16, 2024
Dear Phil,We very much appreciate your comments regarding your stay at Mercure Sydney.I will make sure to bring up your concerns with our Front Office Manager so they can be reviewed further.We hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

2/10 Terrible

Nitin

Extension not flexible
Stayed 2 nights in Apr 2024
Response from Mercure Syndey on Apr 16, 2024
Dear Nitin,Thank you for taking the time to tell us about your experience at Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us the opportunity to welcome you back in the near future. Kind regards, Ben Murphy General Manager Mercure Sydney

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Double room v small
Stayed 2 nights in Apr 2024
Response from Mercure Syndey on Apr 16, 2024
Dear Alan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel one day!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Lai Yun

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location!
Stayed 3 nights in Apr 2024
Response from Mercure Sydney on Apr 11, 2024
Dear Lai,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Good

Edgar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable, reception service were good. The dining options are less than desirable, we had a meal at the restaurant the quality of the meal was poor.
Stayed 2 nights in Mar 2024
Response from Mercure Sydney on Apr 9, 2024
Dear Edgar,We very much appreciate your comments regarding your stay at Mercure Sydney. It is always a pleasure to receive positive feedback as well as constructive feedback. I will share your comments with our Executive Chef, so they can investigate the issues you had with your meal.Thank you for your feedback and we hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Okay

Srikanth

Traveled with family and small children
Rooms are not cleaned lot of dust around the wardrobe.
Stayed 3 nights in Apr 2024
Response from Mercure Sydney on Apr 9, 2024
Dear Srikanth,Thank you for taking the time to share your feedback. Although I wish you had a better experience with us, it is through feedback like yours that we learn and improve our housekeeping service.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,Ben Murphy

10/10 Excellent

Marie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the place was clean. It's also close to a lot of stuff.
Stayed 5 nights in Mar 2024
Response from Mercure Sydney on Apr 9, 2024
Dear Marie,Thank you for taking the time to share your experience. We are glad that you enjoyed your stay with us.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Prabhjot

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was easy to check in and out. Nice staff. Close to Public transport and market/shopping.
Stayed 1 night in Apr 2024
Response from Mercure Sydney on Apr 9, 2024
Dear Prabhjot,Thank you for taking the time to share your positive comments.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Good

lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied with stay Very convenient
Stayed 1 night in Apr 2024
Response from Mercure Sydney on Apr 9, 2024
Dear Lucia,Thank you for taking the time to share your positive experience.We hope to see you again.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Good

Francis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a little bit old but clean & convenient
Stayed 3 nights in Mar 2024
Response from Mercure Sydney on Apr 3, 2024
Dear Francis,Thank you for taking the time to share your experience. We are glad that you enjoyed your stay and the convenience of our location. We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Good

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great other than a reception staff member not allowing us to our room before 3 pm (unless we wanted to pay an extra $60) even though being told earlier we could register sooner if the room was ready which it was. After a 25 hr flight schedule to arrive, we were exhausted. Other than that, it was great! Thanks.
Stayed 1 night in Mar 2024
Response from Mercure Sydney on Apr 1, 2024
Dear CraigThank you for taking the time to share your experience and feedback.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

4/10 Poor

Daya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 3 nights in Mar 2024
Response from Mercure Sydney on Apr 1, 2024
Dear DayaThank you for taking the time to tell us about your stay at Mercure Sydney.I appreciate you sharing a rating and I am sorry that your experience did not meet your expectations; please allow me to apologise for this.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Good

Subarmani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mercure Sydney on Apr 3, 2024
Dear Subarmani,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Good

Meagan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool facilities had lovely views
Stayed 1 night in Mar 2024
Response from Mercure Sydney on Mar 26, 2024
Dear MeaganThank you for taking the time to share your experience. We are glad that you enjoyed your stay and our pool facilities.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Good

Siew ching

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near public transport and the hotel is easily to fimd
Stayed 2 nights in Mar 2024
Response from Mercure Sydney on Mar 26, 2024
Dear SiewThank you for taking the time to share your experience. We are glad that you enjoyed your stay and our convenient location.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mercure Sydney on Mar 26, 2024
Dear SophieThank you for taking the time to share your experience through a perfect rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Gyan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It best suited for my activities, very friendly staff who were extremely helpful.
Stayed 1 night in Mar 2024
Response from Mercure Sydney on Mar 24, 2024
Dear GyanThank you for taking the time to share your experience. We are glad that you enjoyed your stay, our location and the helpful nature of our Team.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Good

Samantha

Traveled with family and small children
It’s all about the location. Breakfast also fantastic. Small rooms but suited our purposes
Stayed 3 nights in Mar 2024
Response from Mercure Sydney on Mar 11, 2024
Dear Samantha Thank you for taking the time to share your experience. We are glad that you enjoyed your stay, our location and the buffet breakfast in Platform 818.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Madison

Traveled with group
Liked: Amenities
Really good customer service, felt welcome.
Stayed 3 nights in Feb 2024
Response from Mercure Sydney on Mar 4, 2024
Dear MadisonThank you for taking the time to share your experience. We are glad that you enjoyed your stay and the welcoming service our Team provided.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Chun Lung Johnny, Pakuranga

Stayed 5 nights in Feb 2024
Response from Mercure Sydney on Mar 21, 2024
Dear ChunThank you for taking the time to share your experience through a perfect rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Good

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
All above, except the air conditioner are a bit noisy
Stayed 3 nights in Feb 2024
Response from Mercure Sydney on Feb 19, 2024
Dear MayaThank you for taking the time to share your experience and feedback.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Good

Ronnel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no microwave oven in the room which is very basic amenity in a hotel.
Stayed 3 nights in Jan 2024
Response from Mercure Sydney on Feb 4, 2024
Dear RonnelThank you for taking the time to share your experience and provide feedback. However, I can confirm that none of our rooms contain microwaves or kitchen facilities.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

4/10 Poor

Amy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Great location for access to trains and light rail. Overall value for money for a very short stay only. Overall it’s a bit tired, areas around checkin super busy and dirty (rubbish everywhere) and hallways have room service trays and rubbish outside them for more than a day. The bathroom in our room was really grimey - brown stained tiles and black mouldy grout. Our room needed maintenance, which was dealt with well and the problem fixed. Housekeeping forgot to service our room but did replace towels swiftly when asked. Staff were friendly and as helpful as they could be.
Stayed 2 nights in Jan 2024
Response from Mercure Sydney on Jan 29, 2024
Dear AmyThank you for taking the time to tell us about your stay at Mercure Sydney.I appreciate you sharing your feedback, which we will review further. However, I am sorry that your experience did not meet your expectations; please allow me to apologise for this.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff who cgecked us in were great. We had city facing room, which was a great view. Great rates, and buffet breakfast was included. Dining staff were very accomodating. All in all, a great stay.
Stayed 2 nights in Jan 2024
Response from Mercure Sydney on Jan 28, 2024
Dear AnaThank you for taking the time to share your experience. We are glad that you enjoyed your stay, the friendly nature of our Team and the dining options available.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Harper

Stayed 1 night in Jan 2024
Response from Mercure Sydney on Mar 21, 2024
Dear HarperThank you for taking the time to share your experience through a perfect rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Okay

nida

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Mercure Sydney on Jan 29, 2024
Dear Nida Thank you for taking the time to share your experience via a rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Anil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from Mercure Sydney on Jan 28, 2024
Dear AnilThank you for taking the time to share your experience through a perfect rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Good

Manpreet

Traveled with family and small children
Good customer service
Stayed 2 nights in Jan 2024
Response from Mercure Sydney on Jan 28, 2024
Dear ManpreetThank you for taking the time to share your experience. We are glad that you enjoyed your stay and the service our Team provided.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Good

Cleofe

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jan 2024
Response from Mercure Sydney on Jan 20, 2024
Dear CleofeThank you for taking the time to share your experience and we hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Mercure Sydney on Jan 18, 2024
Dear EricThank you for taking the time to share your experience. It is always a pleasure to receive a perfect rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Reece

Stayed 1 night in Jan 2024
Response from Mercure Sydney on Jan 18, 2024
Dear ReeceThank you for taking the time to share your experience. It is always a pleasure to receive a perfect rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Matt

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Mercure Sydney on Jan 18, 2024
Dear MattThank you for taking the time to share your experience through a perfect rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Room had no towels or TV remote
Stayed 1 night in Jan 2024
Response from Mercure Sydney on Jan 18, 2024
Dear AnonymousThank you for taking the time to tell us about your stay at Mercure Sydney.I appreciate you sharing your feedback, which we will review further. However, I am sorry that your experience did not meet your expectations; please allow me to apologise for this.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Good

Carly

Liked: Staff & service, amenities, property conditions & facilities
The hotel is modern and located within walking distance of central Sydney’s main attractions.
Stayed 1 night in Dec 2023
Response from Mercure Sydney on Jan 14, 2024
Dear Carly Thank you for taking the time to share your experience. We are glad that you enjoyed your stay and our location.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, in front of the train station. The staff were amazing and assisted our stay smoothly. Big thank you to Gabriele at reception, he was amazing and got us into our room quickly. We highly recommend this hotel.
Stayed 3 nights in Jan 2024
Response from Mercure Sydney on Jan 13, 2024
Dear TiffanyThank you for taking the time to share your experience and your kind words regarding the service provided by Gabriele.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Good

colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mercure Sydney on Jan 13, 2024
Dear Colin Thank you for taking the time to share your experience through a positive rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Good

melissa

Disliked: Cleanliness
Response from Mercure Sydney on Jan 9, 2024
Dear MelissaThank you for taking the time to share your experience through a positive rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

ANNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer services overall. Friendly staff at reception, concierge, restaurant, etc. Sherida from reception had been exceptionally wonderful at looking after us during our week's stay. We would love to come back next time.
Stayed 8 nights in Dec 2023
Response from Mercure Sydney on Jan 8, 2024
Dear AnnaThank you for taking the time to share your experience and your kind words regarding Sherida from our Reception Team.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Allison J

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is central Sydney the Best.
Newly renovated nice and new. Central location for transport anywhere in Sydney. The breakfast buffet was good and very busy. Thoroughly enjoyed the little pool and gym.
Stayed 1 night in Jan 2024
Response from Mercure Sydney on Jan 8, 2024
Dear AllisonThank you for taking the time to share your experience. We are glad that you enjoyed your stay and our location, as well as the buffet breakfast and pool / gym facilities.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Okay

Frances

Traveled with family
Liked: Cleanliness
Very overpriced for a medium level hotel. Pool too cold to swim
Stayed 4 nights in Dec 2023
Response from Mercure Sydney on Jan 8, 2024
Dear FrancesThank you for taking the time to share your experience and feedback.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Angela

Traveled with family
Liked: Property conditions & facilities
Wonderful experience with the staff super helpful.
Stayed 1 night in Jan 2024
Response from Mercure Sydney on Jan 7, 2024
Dear AngelaThank you for taking the time to share your experience. We are glad that you enjoyed a wonderful stay and the helpful nature of our Team.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Good

JUAN F

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Mercure Sydney on Jan 8, 2024
Dear Juan Thank you for taking the time to share your experience through a positive rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 Good

Damian

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Mercure Sydney on Jan 7, 2024
Dear DamianThank you for taking the time to share your experience though a rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Okay

florencia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
dissapointed stay in the hotel
Bed was comfortable and location convenient to explore close to places to eat and explore. however the room smelled weird like moist carpet smell, it was raining outside and the bathroom was leaking on top of the sink area. the smell of the chlorine from the pool was too strong. expected way higher quality for such luxury and expensive hotel.
Stayed 1 night in Dec 2023
Response from Mercure Sydney on Jan 18, 2024
Dear FlorenciaThank you for taking the time to tell us about your stay at Mercure Sydney.I appreciate you sharing your feedback, which we will review further. However, I am sorry that your experience did not meet your expectations; please allow me to apologise for this.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 Okay

Megan

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Mercure Sydney on Jan 1, 2024
Dear MeganThank you for taking the time to share your experience through a rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 Excellent

Kathryn

Stayed 2 nights in Dec 2023
Response from Mercure Sydney on Jan 18, 2024
Dear KathrynThank you for taking the time to share your experience through a perfect rating.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney