4/10 Poor
Ishrat
Traveled with group
Jan 23, 2023
Disliked: Cleanliness, amenities
The lifts didn’t work. Only one did and it took me half an hour to get into the lift. I missed an important client meeting and i was very inconvenienced. I also have had surgery in my knee so having to use the stairs to go down from 27 to 11 was insane. I now have a lot of pain. There was nothing being done about the lift situation and no compensation. The spa jets didn’t even work the time I was there, our phone line stopped working on day 2. Our cards didn’t work when we first checked in and it took us 20 minutes to figure out how to get to our level. We had to go back to the concierge to get new cards. We also found hair and marks on our beds. Not clean at all.