Executive Apartment (New Years Eve) | View from room

Reviews of Metro Apartments on Darling Harbour - Sydney

3.5 out of 5
Metro Apartments on Darling Harbour - Sydney
132 - 136 Sussex Street, Sydney, NSW

Reviews

8.0

Very Good

Rating 10 - Excellent. 360 out of 1147 reviews" "
Rating 8 - Good. 501 out of 1147 reviews" "
Rating 6 - Okay. 189 out of 1147 reviews" "
Rating 4 - Poor. 70 out of 1147 reviews" "
Rating 2 - Terrible. 27 out of 1147 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

brendan

Liked: Cleanliness, property conditions & facilities
Very friendly and professional staff. Good value
Stayed 1 night in Mar 2024
Response from Metro Apartment Hotel Team on Mar 28, 2024
Dear Brendan,Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff during your stay at Metro Apartment Hotel. Providing friendly and professional service is a top priority for us, and we're delighted to know that our efforts were appreciated.We're also glad to hear that you found good value in your stay with us. We strive to offer comfortable accommodations and excellent service at competitive rates, and we're pleased that you found this to be the case.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back to Metro Apartment Hotel in the future.Warm regards,Metro Apartment Hotel Team

8/10 Good

Carrie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean comfortable. Staff was polite and welcoming. Only issue was that the clothes dryer and dish washer did not work
Stayed 6 nights in Feb 2024
Response from Metro Apartment Hotel on Feb 22, 2024
Dear Carrie.Thank you for choosing to stay at Metro Apartment Hotel and for sharing your feedback with us. We are delighted to hear that you found your accommodations clean and comfortable, and that our staff provided polite and welcoming service during your stay.However, we apologize for the inconvenience you experienced with the clothes dryer and dishwasher. Ensuring that all amenities are in proper working order is important to us, and we regret any inconvenience this may have caused during your visit.Please know that we have promptly addressed the issue with our maintenance team to rectify the situation and ensure that both the clothes dryer and dishwasher are fully operational for our future guests. Your feedback serves as a valuable reminder for us to continuously monitor and maintain our facilities to the highest standards.We appreciate your understanding and patience in this matter. Should you choose to stay with us again in the future, we will strive to provide you with a seamless and enjoyable experience from start to finish.Thank you again for your feedback, and we look forward to welcoming you back to Metro Apartment Hotel in the future.Warm regards,Metro Apartment Hotel

10/10 Excellent

Travis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Metro Apartment Team on Feb 22, 2024
Dear Travis.Thank you for taking the time to share your recent experience at Metro Apartment. We appreciate your feedback and are delighted to hear that your stay with us was overall enjoyable and convenient.We are glad that our receptionist was able to accommodate your late arrival and provide assistance when you needed it. We will make sure to pass on your kind words to our team.Once again, we thank you for choosing Metro Apartment for your stay, and we hope to welcome you back in the future. If you have any further comments or suggestions, please do not hesitate to contact us. We wish you safe travels and a wonderful day ahead. Warm regards, Metro Apartment Team

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was extremely accomidating. Home away from home environment and location is exactly what we wanted. Would stay again.
Stayed 2 nights in Feb 2024
Response from Metro Apartment Team on Feb 17, 2024
Dear Kathleen,Thank you for choosing Metro Apartments on Darling Harbour for your recent stay and for sharing your kind feedback with us.We're thrilled to hear that you found our staff to be extremely accommodating and that you felt at home during your time with us. Providing a welcoming and comfortable environment for our guests is always our goal, and we're delighted that we were able to meet your expectations.We're also glad to know that our location was ideal for your needs. It's wonderful to hear that you would choose to stay with us again, and we look forward to welcoming you back for another enjoyable experience.If there's anything else we can assist you with in the future, please don't hesitate to reach out.Warm regards,Metro Apartment Team

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and price Staff are very helpful
Stayed 1 night in Nov 2023
Response from Metro Apartment on Darling Harbour Team on Nov 18, 2023
Dear LauraThank you for taking the time to share your recent experience at Metro Apartment. We appreciate your feedback and are delighted to hear that your stay with us was overall enjoyable and convenient.We are glad that our receptionist was able to accommodate your late arrival and provide assistance when you needed it. We will make sure to pass on your kind words to our team.Once again, we thank you for choosing Metro Apartment for your stay, and we hope to welcome you back in the future. If you have any further comments or suggestions, please do not hesitate to contact us. We wish you safe travels and a wonderful day ahead.Warm regards,Metro Apartment on Darling Harbour Team

10/10 Excellent

Vikki

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy stay, great location. Friendly staff
Stayed 3 nights in Oct 2023
Response from Metro Apartment on Darling Harbour Team on Nov 2, 2023
Dear VikkiThank you for taking the time to share your recent experience at Metro Apartment. We appreciate your feedback and are delighted to hear that your stay with us was overall enjoyable and convenient.We are glad that our receptionist was able to accommodate your late arrival and provide assistance when you needed it. We will make sure to pass on your kind words to our team.Once again, we thank you for choosing Metro Apartment for your stay, and we hope to welcome you back in the future. If you have any further comments or suggestions, please do not hesitate to contact us. We wish you safe travels and a wonderful day ahead.Warm regards,Metro Apartment on Darling Harbour Team

8/10 Good

Jason Peter

Traveled with family and small children, Traveled with family
Liked: Amenities
Property is in a great location, close to shops, dining, transport and kids activities. The room could of been cleaner ie carpet and bath towels were not always clean. Dishwasher was in apartment but no washing tablets were provided. The apartment has everything you need and the location makes up for the pitfalls.
Stayed 6 nights in Oct 2023
Response from Metro Apartment on Darling Harbour Team on Oct 27, 2023
Dear Jason Thank you for taking the time to share your recent experience at Metro Apartment. We appreciate your feedback and are delighted to hear that your stay with us was overall enjoyable and convenient.We are glad that our receptionist was able to accommodate your late arrival and provide assistance when you needed it. We will make sure to pass on your kind words to our team.We apologize for any inconvenience caused by the carpet and towels. Your feedback is important to us, and we will certainly take it into consideration for future improvements. We always strive to make our guests' stays as comfortable and pleasant as possible.Once again, we thank you for choosing Metro Apartment for your stay, and we hope to welcome you back in the future. If you have any further comments or suggestions, please do not hesitate to contact us. We wish you safe travels and a wonderful day ahead.Warm regards,Metro Apartment on Darling Harbour Team

8/10 Good

C L

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Metro Apartment on Darling Harbour Team on Oct 19, 2023
Dear C L Thank you for taking the time to share your recent experience at Metro Apartment. We appreciate your feedback and are delighted to hear that your stay with us was overall enjoyable and convenient.We are glad that our receptionist was able to accommodate your late arrival and provide assistance when you needed it. We will make sure to pass on your kind words to our team.Once again, we thank you for choosing Metro Apartment for your stay, and we hope to welcome you back in the future. If you have any further comments or suggestions, please do not hesitate to contact us. We wish you safe travels and a wonderful day ahead.Warm regards,Metro Apartment on Darling Harbour Team

8/10 Good

Sally

Liked: Cleanliness
Excellent location, bit run down no access for prams/wheelchair, kids loved it, friendly staff, great amenities
Stayed 6 nights in Sep 2023
Response from Metro Apartment on Darling Harbour Team on Oct 12, 2023
Dear SallyThank you for taking the time to share your recent experience at Metro Apartment. We appreciate your feedback and are delighted to hear that your stay with us was overall enjoyable and convenient.We we are glad that our receptionist was able to accommodate your late arrival and provide assistance when you needed it. We will make sure to pass on your kind words to our team.Once again, we thank you for choosing Metro Apartment for your stay, and we hope to welcome you back in the future. If you have any further comments or suggestions, please do not hesitate to contact us. We wish you safe travels and a wonderful day ahead.Warm regards,Metro Apartment on Darling Harbour Team

6/10 Okay

Shigeko

Traveled with family
Disliked: Room comfort
Very noisy throughout the night from the traffic and bar nearby. The unit had a bad odor.
Stayed 2 nights in Sep 2023
Response from Metro Apartment on Darling Harbour Team on Sep 24, 2023
Dear Shigeko Thank you for taking the time to share your recent experience at Metro Apartment. We appreciate your feedback and are delighted to hear that your stay with us was overall enjoyable and convenient.We apologize for any inconvenience caused by the placement of the noisy throughout the night from the traffic. Your feedback is important to us, and we will certainly take it into consideration for future improvements. We always strive to make our guests' stays as comfortable and pleasant as possible.Once again, we thank you for choosing Metro Apartment for your stay, and we hope to welcome you back in the future. If you have any further comments or suggestions, please do not hesitate to contact us. We wish you safe travels and a wonderful day ahead.Warm regards,Metro Apartment on Darling Harbour Team

8/10 Good

Frida, Auckland

Traveled with family and small children
Liked: Cleanliness, amenities
We had a nice time! I just think that the sofa bed should be upgraded.
Stayed 5 nights in Jul 2023
Response from Metro Apartment on Darling Harbour Team on Jul 29, 2023
Dear Frida .Thank you for choosing Metro Apartment on Darling Harbour for your recent accommodation again.We genuinely appreciate your time to give us your feedback. We are truly delighted to see that you enjoyed most of the aspects of your stay.We genuinely apologize in regard to our sofa bed issues. Unfortunately, it is not the service we pride ourselves on at the time.In the future, you are welcome to contact reception, we are happy to help you with every issue you have during your stay.We have discussed this matter with the maintenance department and we have put a procedure in place so that this will not happen again. Once again, apologies, and we are looking forward to having you stay with us again in the nearest future. Kind regards,Metro Apartment on Darling Harbour Team

8/10 Good

Cassie de

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location overlooking Darling Harbour, easy walk to attractions, staff were very helpful and professional, thoroughly enjoyed our time and would happily return.
Stayed 2 nights in Jul 2023
Response from Metro Apartment on Darling Harbour Team on Jul 9, 2023
Dear Cassie ,Thank you for choosing Metro Apartment on Darling Harbour for your recent accommodation. We genuinely appreciate your time to give us such positive feedback. We are truly delighted to see that you enjoyed most of the aspects of your stay. We believed that you had a beautiful and amazing experience whilst in Sydney, and Metro Apartment on Darling Harbour could be a part of it. It is wonderful to know that you liked our spacious room, and the facilities could provide you with an exceptional quality of service that could exceed your expectations.Metro Apartment on Darling Harbour is indeed located in a fun and strategic area whereas just a few minutes away from Darling Harbour, China Town, Convention Centre, Sydney CBD, and many greater areas.We are sincerely looking forward to having you stay with us again in the nearest future.Kind regards,Metro Apartment on Darling Harbour Team

8/10 Good

To Kan

Liked: Cleanliness, amenities, property conditions & facilities
Overall is great ,just no USB charge can be share for use.
Stayed 3 nights in May 2023
Response from Metro Apartment on Darling Harbour Team on Jun 9, 2023
Dear To Kan,Thank you for choosing Metro Apartment on Darling Harbour for your recent accommodation again.We genuinely appreciate your time to give us such positive feedback. We are truly delighted to see that you enjoyed your stay.Metro Apartment on Darling Harbour is indeed located in a fun and strategic area whereas just a few minutes away from Darling Harbour, China Town, Convention Centre, Sydney CBD, and many more great areas.Once again, we are always looking forward to having you stay with us again in the nearest future.Kind regards,Metro Apartment on Darling Harbour Team

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything and a very comfortable stay
Stayed 3 nights in Apr 2023
Response from Metro Team member on Apr 21, 2023
Dear JasonThank you so much for taking the time to give us feedback on your latest stay with us, we are so happy to hear from your again. we are happy that you enjoyed your stay with Metro.Please be advised that we will take your feedback important.We hope that you would choose us next time for your Sydney Harbour trip.You are welcome to book with our website with 10% off promo code "Metro123" Please find our receptionist by any contact info for your further assistance. We would love to see you again. Metro Team member

6/10 Okay

Simon

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Apr 2023
Response from Metro Team member on Apr 13, 2023
Dear Simon .Thank you so much for taking the time to give us feedback on your latest stay with us. We are sorry that you find our room was not good as your expected, and our staff did not solve the problem during your stay.Please be advised that we will take your feedback really important, and we will do our best to improve for your next trip with usWe hope that you would choose us next time for your Sydney Harbour trip based our location near the Darling Harbour and Town Hall station, Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

2/10 Terrible

Stephen

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
From entering the room, the door handle was broken, the immediate smell was of someone must have urinated on the carpet. The fabric lounge was grubby, the vinyl chairs were cracked and torn. The cooktop was cracked through and dangerous for use. The aircon was spilling air that smelt dirty, upon inspection of the filter it was filthy and clogged. The bathroom had a build up of gunge around the toilet and vanity. The wardrobe was unusable to hang clothes as it had a huge hot water system in it. The toilet cistern plastic was breaking down with age and chemical use and crumbling. The double glazed sliding doors were off their track and did not seal out the noise: note: this room on level 1 overlooking one of the busiest intersections in Australia meant I got no sleep.
Response from Metro Team member on Dec 3, 2022
Dear Stephen .Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. Thank you again for the great review you left for us, We are sorry that you find our room was not good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next tine for your Sydney Harbour trip base our location near the Darling Harbour and Town Hall station, Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

10/10 Excellent

Marion

Traveled with family
Liked: Cleanliness, amenities
Location, Price and Friendly efficient reception service
Stayed 2 nights in Oct 2022
Response from Metro Team member on Dec 3, 2022
Dear Marion Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. Thank you again for the great review you left for us, We are happy to that our hotel is good as your expectation. please know your feedback is really important to usWe hope that you would choose us next time for your Sydney Harbour trip base our location near the Darling Harbour, Town Hall station and Queen Victoria Building shopping center.Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

6/10 Okay

Verified traveler

Disliked: Cleanliness
Great location
The location was great however the property was dated, with stains on the couch, the bathroom was dated and needed a good clean.
Stayed 4 nights in Oct 2022
Response from Metro Team member on Oct 19, 2022
Dear Guest.Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. Thank you again for the great review you left for us, We are sorry that you find our bathroom was not good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next tine for your Sydney Harbour trip base our location near the Darling Harbour and Town Hall station, Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

10/10 Excellent

jackie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Don

Stayed 1 night in Jul 2022

10/10 Excellent

Bron

Traveled with family
Liked: Cleanliness
Spacious, clean and comfortable. Overall an enjoyable experience. Would stay again.
Stayed 1 night in Jul 2022

10/10 Excellent

Stephanie

Stayed 1 night in Jun 2022

8/10 Good

Kym

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great spot and the view was amazing! Its disappointing the female staff member working didn't validate my parking properly when asked to do so, so I had to pay full price parking and did not know where the convenience store was and sent us blocks away when we found one the next day 1 minute from hotel.
Stayed 1 night in Apr 2022

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, the stay was fine. The toilet smelt like it hadn’t been cleaned properly for a while. .
Stayed 2 nights in Apr 2022

2/10 Terrible

Rizka

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty toilet, dirty washing machine, dirty blankets. Nice view of Darling Harbour and good location though.
Stayed 2 nights in Dec 2021
Response from Codie on Jan 18, 2022
Hello, Thank you for your honest review regarding your recent experiences while staying at Metro Apartments on Darling Harbour. We have passed on your feedback to the correct department to look into further thank you again.

4/10 Poor

Maki

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Von, Jordan Springs

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Other than the covid requirement documents you need to sign, Check in was easy.. Great Customer Service. Location is great. Room 4/5, I like the loft room. It was clean.
Stayed 1 night in Oct 2021
Response from Codie on Oct 21, 2021
Hello Von, Thank you for taking the time to complete the survey regarding your recent stay at Metro Apartments on Darling Harbour. We hope to have you back again soon.

10/10 Excellent

Timothy

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021
Response from Codie on Jul 27, 2021
Hello Timothy, Thank you for your review regarding your recent experiences while staying at Metro Apartments on Darling Harbour. We are please you enjoyed your stay and hope to have you back again soon. Regards Metro Apartments

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2021
Response from Front Desk on Jul 27, 2021
Hello, Thank you for your review regarding your recent experiences while staying at Metro Apartments on Darling Harbour.

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, room comfort
Conveniently located
Great location very friendly and helpful front desk staff. Rooms a a little tired but that great for family's with young kids. Would stay here again!
Stayed 3 nights in Apr 2021
Response from Metro Apartments on May 8, 2021
Hello Steve, Thank you for your honest review regarding your recent stay at Metro Apartments on Darling Harbour. We hope to welcome you back soon. Kind Regards, Metro Apartments

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is Amazing as long as you DONT have small children. There is no elevator to enter building so you need to carry a pram up a flight of stairs. Then; The rooms are extremely dangerous for small children as it’s a completely open floor upstairs. A child could easily fall through the massive gaps in the metal rails off both the 2nd floor & stairs going up. We ended up sleeping on the sofa bed downstairs as we were too worried our toddler would fall over which i am surprised hasn’t happened yet. This place is fantastic for adults, clean friendly has everything you need... It just shouldn’t allow small children in bookings in my opinion.
Stayed 1 night in Apr 2021
Response from Metro Apartments on Apr 5, 2021
Dear Anonymous, Thank you for taking the time to leave your honest feedback. We are pleased that you enjoyed your experience at Metro Apartments on Darling Harbour and apologise for any inconvenience the stairs may have caused. We look forward to welcoming you back. Kind Regards, Metro Apartments

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property wasn’t at all clean, there was period blood all over the toilet, hair all through the bath, the couch had stains all over it, ash all over the balcony. We had a drunk tradies try to barge into our room at 2am in the morning. The balcony was tiny not enough to even have a chair, the room was very small and the staircase and balcony not at all safe for children. The only good thing was the location.
Stayed 2 nights in Mar 2021
Response from Metro Apartments Team on Mar 21, 2021
Dear Guest, Thank you for taking the time to leave your valued feedback on your previous stay at Metro Apartments on Darling Harbour and King Street. We are pleased to see that guest loved our location whereas just a proximity from Darling Harbour, Sydney CBD, Barangaroo, and many more great areas nearby the vicinity. We sincerely apologised regarding to what have caused an inconvenience during your stay. We work hard to deliver an exceptional guest experience however it's apparent in this case that we fell short. While I wish you had a better experience, it is a feedback like this that we learnt from and use to improve our quality of services. Please be rest assured that we had already pass on this feedback unto the relating department for the immediate action and follow up. Once again, thank you for your recent feedback towards your stay at Metro Apartments. We hope to have another opportunity to welcoming you back again in the nearest future. Kindest regards, Metro Apartments

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
The location is great, an easy walk to Cockle Bay, Darling Harbour and the city. The bathroom looked dirty and the hot water wasn’t turned on - I had to find the fuse box and found that the switch for hot water was off. Also the shower head was terrible - all spray and no water pressure. The bathroom and bed are upstairs, so not great for anyone with mobility issues. Good size kitchen and lounge area.
Stayed 1 night in Feb 2021
Response from Metro Apartments Team on Feb 22, 2021
Dear Guest, Thank you very much for taking the time to leave your valued feedback in regards to your recent stay with us as Metro Apartments. We believed that guest had an amazing experience whilst in Sydney, and we are glad that Metro Apartments could be part of it. It is pleasing to know you enjoyed our competitive rates and your experience with our hotel staff was of the high standard we pride ourselves on. We are conveniently located just moments from Darling Harbour, not to mention within walking distance from Sydney's top 4 main attractions, shops and restaurants. We sincerely apologised regarding with the inconvenience that occured during your stay. We will definitely pass this feedback unto our maintenance department for an immediate rectification. Once again, thank you for leaving us a fantastic feedback. We look forward to welcoming you next time. Kind Regards, Metro Apartments

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Metro Apartments Team on Feb 20, 2021
Dear Guest, Thank you for taking the time to leave your valued feedback in regards to your recent stay with us as Metro Apartments. Thank you for your great feedback and score on your recent stay with Metro Apartments on Darling Harbour. We are pleased to see that guest enjoyed most aspects during their stay with Metro Apartments. Metro Apartments are conveniently located just moments from Darling Harbour, not to mention within walking distance from Sydney's top 4 main attractions, shops and restaurants. We look forward to welcoming you next time. Kind Regards, Metro Apartments

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Loved the fact that the rooms had wonderful views of darling harbour. Rooms needed some attention to detail. Bathrooms needed a good clean. The lounge was comfortable, but needed some soft pillows as the arms were uncomfotable to lean on. Aircon wonderful. Quite expensive for the two night stay. My family had a room up the street and they got discount for paying cash.
Stayed 2 nights in Feb 2021
Response from Metro Apartments on Darling Harbour on Feb 9, 2021
Thank you for staying at Metro Apartments on Darling Harbour. We are glad that you enjoyed the views and many other features that our rooms provide. We also appreciate the feedback that we receive so that we might improve upon our rooms even further. We have mentioned to our housekeepers about additional thorough attention to detail regarding our room cleanliness and will do everything reasonably possible so that our guests can be as comfortable as possible. even the couch arms. Unfortunately, we do not hae a cash discount, however we do have discounts certain online bookings if booked direct with us. We do hope to see you book with us again and experience more of the good things that Metro Apartments on Darling Harbour has to offer. Kind regards, Metro Apartments on Darling Harbour

8/10 Good

Ross

Liked: Cleanliness, room comfort
Marvelous Metro Apartments
Pleasantly surprised with the Metro Apartments on darling Harbour. Great location, very large rooms and a nice outlook over Darling harbour
Stayed 1 night in Feb 2021
Response from Metro Apartments Team on Feb 7, 2021
Dear Ross, Thank you for taking the time to leave your valued feedback in regards to your recent stay with us as Metro Apartments. It is pleasing to know you enjoyed our competitive rates and your experience with our hotel staff was of the high standard we pride ourselves on. We are conveniently located just moments from Darling Harbour, not to mention within walking distance from Sydney's top 4 main attractions, shops and restaurants. We look forward to welcoming you next time. Kind Regards, Metro Apartments

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, room comfort
Affordable family accommodation in great location
Great location, 5 mins walk to the Aquarium. Really good facilities for families - kitchen, washer/dryer, cot, foldout bed, bath/bath mat. The upstairs bedroom is an open loft style with wide spaced bannister so not suitable for children under 4. Our 18mth old stayed downstairs and we policed access to be stairs. We were on the 3rd floor and though you could hear the traffic it was fine for sleeping and the location more than outweighed the noise. The two younger guys at reception are amazing - Ariaf (sp?) was so lovely and assisted with street level access with my pram so I didn’t have to carry it up the stairs. Would stay again, thank you.
Stayed 2 nights in Jan 2021
Response from Metro Apartments Team on Feb 4, 2021
Dear Emma, Thank you for taking the time to leave your valued feedback in regards to your recent stay with Metro Apartments on Darling Harbour. We are thrilled to see that guest enjoyed most aspects of your stay. We believed that guest had an amazing time here in Sydney, and we are truly glad that Metro Apartments on Darling Harbour could be part of it. We are genuinely pleased to see your wonderful comments regarding to our hotel facilities and location as we are conveniently located just proximity away from Darling Harbour, Sydney Aquarium, Barangaroo precint, and many more great attractions nearby. Thank you for mentioning our staff for their great hospitality. Please let us share your comments amongst our staffs and Arief as we believed they would be very happy and motivated to see your wonderful feedback. Once again, we genuinely thank you for the lovely and kind comments of your recent stay at Metro Apartments. We are looking forward to welcoming you again in the nearest future. Have a wonderful day ahead. Kindest regards, Metro Apartments Team

8/10 Good

Ingrid

Liked: Cleanliness, room comfort
Very happy will stay again
Stayed 2 nights in Jan 2021
Response from Metro Apartments Team on Jan 31, 2021
Dear Ingrid, Thank you for taking the time to leave your valued feedback in regards to your recent stay with us as Metro Apartments. It is pleasing to know you enjoyed our competitive rates and your experience with our hotel staff was of the high standard we pride ourselves on. We are conveniently located just moments from Darling Harbour, not to mention within walking distance from Sydney's top 4 main attractions, shops and restaurants. We look forward to welcoming you next time. Kind Regards, Metro Apartments

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Metro Apartments Team on Feb 4, 2021
Dear Guest, Thank you for taking the time to leave your valued feedback in regards to your recent stay with us as Metro Apartments. It is pleasing to know you enjoyed our competitive rates and your experience with our hotel staff was of the high standard we pride ourselves on. We are conveniently located just moments from Darling Harbour, not to mention within walking distance from Sydney's top 4 main attractions, shops and restaurants. We look forward to welcoming you next time. Kind Regards, Metro Apartments

6/10 Okay

Verified traveler

Stayed 2 nights in Jan 2021
Response from Metro Apartments Team on Jan 24, 2021
Dear Guest, Thank you for taking the time to leave your valued feedback in regards to your recent stay with us as Metro Apartments. It is pleasing to know you enjoyed our competitive rates and your experience with our hotel staff was of the high standard we pride ourselves on. We are conveniently located just moments from Darling Harbour, not to mention within walking distance from Sydney's top 4 main attractions, shops and restaurants. We look forward to welcoming you next time. Kind Regards, Metro Apartments

8/10 Good

KRISTINA

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2020
Response from Codie on Nov 25, 2020
Hello Kristina, Thank you for your honest review regarding your recent experiences while staying at Metro Apartments on Darling Harbour. We hope to have you back again.

10/10 Excellent

Lisa, Wollongong

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great value, location and apartment size. Friendly staff also.
Stayed 1 night in Oct 2020
Response from Metro Apartments Team on Oct 31, 2020
Dear Lisa, Thank you for taking the time to leave your valued feedback in regards to your recent stay with us as Metro Apartments. It is pleasing to know you enjoyed our competitive rates and your experience with our hotel staff was of the high standard we pride ourselves on. We are conveniently located just moments from Darling Harbour, not to mention within walking distance from Sydney's top 4 main attractions, shops and restaurants. We look forward to welcoming you next time. Kind Regards, Metro Apartments

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2020
Response from Metro Apartments on Darling Harbour on Oct 4, 2020
Dear Guests, Thank you for taking the time to leave your valued feedback in regards to your recent stay with us as Metro Apartments. It is pleasing to know you enjoyed our competitive rates and your experience with our hotel staff was of the high standard we pride ourselves on. We are conveniently located just moments from Darling Harbour, not to mention within walking distance from Sydney's top 4 main attractions, shops and restaurants. We look forward to welcoming you next time. Kind Regards, Metro Apartments

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2020
Response from Metro Apartments on Darling Harbour on Sep 26, 2020
Dear Anonymous, Thank you for taking the time to leave your valued feedback in regards to your recent stay with us as Metro Apartments. It is pleasing to know you enjoyed our competitive rates and your experience with our hotel staff was of the high standard we pride ourselves on. We are conveniently located just moments from Darling Harbour, not to mention within walking distance from Sydney's top 4 main attractions, shops and restaurants. We look forward to welcoming you next time. Kind Regards, Metro Apartments

8/10 Good

Christine

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020
Response from Metro Apartments on Darling Harbour on Sep 6, 2020
Thank you for staying at Metro Apartments on Darling Harbour. We are glad that you enjoyed your stay, and hope that you will choose to stay with us again and experience even more of the good things that Metro Apartments on Darling Harbour has to offer. Kind regards, Metro Apartments on Darling Harbour.

8/10 Good

steph, sydney

Traveled with family
Room was great for what we needed. Aircon worked but none of the controls did. Rooms were clean but not immaculate.
Stayed 1 night in Jul 2020
Response from Metro Apartments on Darling Harbour on Aug 4, 2020
Thank you for staying at Metro Apartments on Darling Harbour. If you let us know as soon as you are aware of any issues with items in your room, we will do what we can to solve any issues we can. We are glad that you enjoyed your stay though, and we hope that you will come again and experience even more of the good things that Metro Apartments on Darling Harbour has to offer. Kind regards, Metro Apartments on Darling Harbour.

8/10 Good

Verified traveler

Stayed 1 night in Jul 2020
Response from Codie on Jul 14, 2020
Thank you for your honest review regarding your recent experiences while staying at Metro Apartments on Darling Harbour.

6/10 Okay

Laura, Hunter Valley NSW

Traveled with family and small children
Location is great and size of the room is great. We made up the sofa bed for our 5 year old and found a band aid under the sheets. The spare blankets also had hair all over them. Bathroom is quite dated, meaning it felt a little dirty, but still good for the price we paid. Somewhat poor communication from the front desk staff when we checked in. To their defense, there were a few others there checking in at the same time so they were trying to work through them quickly. They did not explain the parking to us, we saw that they had an agreement with Wilsons and had parked in a Wilson's car park less than 200m away, but found out this was the wrong one when we asked them to validate our ticket. Turns out there's another one in the other direction down the road. I feel this should be checked on check in, but was not even mentioned.
Stayed 2 nights in Jul 2020
Response from Codie on Jul 14, 2020
Hello Laura, I'm so sorry to hear that the sofa bed wasn't made up satisfactory i will be passing this on to house keeping as these are supposed to be changed on a daily basic. With regards to the park again i apologies you are correct this is usually mentioned on check in we will be discussing this with the staff to ensure this doesn't happen again.

10/10 Excellent

Tina, Jamisontown

Traveled with partner
Liked: Cleanliness, amenities
My husband and I have stayed at Metro Apartments twice this year, we absolutely love the rooms, they're somehow cosy and spacious at the same time! Always nice and clean, the staff are wonderful, very friendly and helpful. Location is great as well, a short walk from either QVB light rail or Wynyard station so getting there is easy. Darling Harbour, Madame Tussaud's, Sea Life Aquarium, Wild Life Sydney Zoo, and all the bars and restaurants around the harbour are within view of your balcony no matter what level you're on. If shopping is what you're in Sydney for then you're in a prime location to take a short walk to Westfield Sydney, Pitt St Mall, QVB, MidCity Shopping Centre, The Dymocks Building and The Strand Arcade.
Stayed 5 nights in Jun 2020
Response from Metro Apartments Darling Harbour on Jun 17, 2020
Hi Tina, Thank you for staying at Metro Apartments on Darling Harbour. We are delighted that you enjoyed your stay so much and hope that you will come and stay with us again and experience even more of the good things that Metro Apartments has to offer. We even have our very own website for a variety of great deals and the best prices guaranteed! Kind regards, Metro Apartments on Darling Harbour.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location its clean and helpful staff . The long life milk was off in the fridge need to look at use by dates.
Stayed 1 night in May 2020
Response from Codie on Jun 1, 2020
Thank you for staying at Metro Apartments on Darling Harbour and thank you for taking the time to leave us a feedback. We are sorry about the milk we will have housekeeping advised to check daily.