In the middle of renos but the rooms are nice
Posted Nov 20, 2016 on Wotif
The hotel staff were very friendly, knowledgable and helpful. The hotel is in the middle of renovations, so it's a bit of a construction zone. However, the room itself was really nice, clean and comfortable. The renovations were already done there and it's a great update. There was no noise or anything construction related to interrupt our peace and privacy in our room. The restaurant was very disappointing. It was not open for dinner but hopefully this changes after the renovations are done as it's a beautiful area. It was open for breakfast which was a buffet, but I wouldn't recommend it. The bread was dry and the bacon and eggs were cold. Milk for the cereal was UHT milk. My half slice of toast ended up being very expensive! This is a real shame because the rest of the stay was fine. The good part is, it's a ten minute walk to Darling Harbour so we ate down there. Great place to stay the night but find somewhere else for a meal
Comment from Hotel Management
Nov 22, 2016 by Aspire Hotel Team , Hotel Management
Thank you very much for staying with us and taking your time to review us. We are very pleased to hear that you enjoyed your stay with us.
We are also glad to hear that your liked your room and you found our customer service is up to your standards. Our refurbished rooms are spacious and most of them have a private balcony for the fresh air despite hotels in CDB area. Your great words to our team will encourage them.
I am sorry to hear that the service of our restaurant was not up to your expectations. Your feedback will be passed to the food and beverage area to improve our hospitality.
As you mentioned, our restaurant will be renewed once the refurbishment is completed and dining will be available for dinner.
In the meantime, Chinatown is only 10 minutes away from us and there are many local restaurants which open until late. Fish Market and Darling Harbour are also in a walking distance.
Again thank you very much for your review. We are looking forward to welcoming you to Aspire Hotel Sydney again in the near future.