Ratings based on 4,825 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Executive room was great

Posted Aug 19, 2015
Pros: Location. The immediate area has 'sprouted' cafes and a very handy Woolworths supermarket since I was last in this area.
Spacious, clean, fresh. Complimentary Nespresso machine & coffee pods was very much appreciated, together with the free mineral water. However, looking at the carpet in the common areas and corridors, I do wonder if the standard or regular rooms were as nice as the Executive rooms.
Comment from Hotel Management
Aug 24, 2015 by Sarah, Hotel Management
Dear Traveller, I would like to take this opportunity to thank you for taking the time to provide feedback regarding your recent stay with us at Novotel Sydney Central, your various comments are greatly appreciated. I am happy to hear that you had an enjoyable stay with us and appreciated the complimentary water and Nespresso coffee machine in your rooms. Regarding your concern about our other rooms, all will be receiving an update which has commenced last week! Thank you once again for your feedback. Kind Regards, Sarah Connelly General Manager
4 out of 5
Recommended
for Families
by A verified traveler from Melbourne

Good quality hotel close to transport

Posted Aug 19, 2015
Pros: Great for families. The kids loved the lolly bar
Cons: Sizes of bathrooms are always an issue but not when its only for a few nights.
Location: Close to Chinatown, Central Station and easy access by train down to Circ Quay and out to Olympic Park.
We stayed at the Novotel for a major event which meant we needed access to transport. This was in a perfect spot as it was close to Central station.
Comment from Hotel Management
Aug 24, 2015 by Sarah , Hotel Management
Dear Jaq, Thank you for taking the time to provide feedback regarding your recent stay with us at Novotel Sydney Central, your comments are greatly appreciated. It is great to hear that you found our location to be convenient for your needs and I do hope you enjoyed the event you were attending. Thank you once again for your feedback and I look forward to having the opportunity to welcome you back to Novotel Sydney Central one day in the not too distant future. Kind Regards, Sarah Connelly General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from victoria

Central location

Posted Aug 15, 2015
Very pleasing the whole facility was a pleasure to stay in
Comment from Hotel Management
Aug 24, 2015 by Sarah, Hotel Management
Dear debh, Many thanks for taking the time to provide feedback regarding your recent stay with us at Novotel Sydney Central, your comments are greatly appreciated. I am happy to hear that you could enjoy a very pleasing stay with us and found our location to be convenient. I look forward to having the opportunity to welcome you back to Novotel Sydney Central for another enjoyable stay. Kind Regards, Sarah Connelly General Manager
3 out of 5
by A verified traveler from Melbourne

Easy access to Central Train Station

Posted Aug 3, 2015
Hotel was very tired & in huge need of a paint and clean flooring in the rooms. I didn't want to walk around the hotel room without my shoes on as it didn't feel clean. The staff were friendly and helpful so overall it was ok, but I would search for a different hotel next time I visit Sydney.
Comment from Hotel Management
Aug 5, 2015 by Sarah, Hotel Management
Dear Dee, Thank you for taking the time to provide feedback regarding your recent stay at Novotel Sydney Central, I would like to take this opportunity to apologize for the elements of your stay that did not meet your expectations. I will pass your feedback regarding cleanliness on to our Executive Housekeeper to ensure this is not an issue that occurs again. I am happy to announce that all of our rooms will be receiving an upgrade starting this month. Thank you once again for your review and I do hope to have the opportunity to better serve you in the near future. Kind Regards, Sarah Connelly General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from brisbane

Good family hotel

Posted Aug 2, 2015
Excellent $15 buffet breakfast to book at reception on check in
Comment from Hotel Management
Aug 6, 2015 by Sarah, Hotel Management
Dear Sandy, Thank you for taking the time to provide feedback regarding your recent stay with us at Novotel Sydney Central, your comments are greatly appreciated and will allow us to continually review and improve. It is great to hear that you enjoyed and could take advantage of our $15 winter buffet breakfast special. I look forward to having the opportunity to welcome you and your family back to Novotel Sydney Central one day in the not too distant future. Kind Regards, Sarah Connelly General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2015
It is in the middle of everything, close to the Capitol, UTS, next to many great restaurants and shops. Can't recommend it higher.
Comment from Hotel Management
Jul 31, 2015 by Sarah, Hotel Management
Dear Traveler, Many thanks for taking the time to write this review regarding your recent stay with us at Novotel Sydney Central, it is always such a pleasure to receive positive feedback from our guests. It is great to hear that you found our location to be convenient and close to everything you needed, I do hope that you had time to taste some of the delicious cuisine available at some of the amazing restaurants in nearby China Town. I look forward to having the opportunity to welcome you back to Novotel Sydney Central for another enjoyable stay one day soon. Kind Regards, Sarah Connelly General Manager
4 out of 5
Recommended
for Families
by A verified traveler from Sydney

Child friendly

Posted Jul 19, 2015
My boys loved the gym and the very warm rooftop pool. Breakfast was delicious. Great central location with no traffic noise. Peaceful nights sleep.
Comment from Hotel Management
Jul 22, 2015 by Sarah, Hotel Management
Dear Sue, I would like to take this opportunity to thank you for choosing to stay with us at Novotel Sydney Central and for taking the time to provide feedback regarding your stay. It is wonderful to hear that you and your family could enjoy a pleasant stay with us and I am glad to hear that you sons could enjoy our pool and gym. Thank you once again for your review and I look forward to having the opportunity to welcome you back to Novotel Sydney Central one day in the not too distant future. Kind Regards, Sarah Connelly General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Jul 19, 2015
A pleasant experience at a decent price in Sydney .
Comment from Hotel Management
Jul 22, 2015 by Sarah , Hotel Management
Dear Traveler, Thank you for taking the time to provide feedback regarding your recent stay with us at Novotel Sydney Central, it is always a pleasure to receive positive feedback from our guests. I am happy to hear that you could enjoy a pleasant stay with us and I look forward to having the opportunity to welcome you back to Novotel Sydney Central one day in the not too distant future. Kind Regards, Sarah Connelly General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to things

Posted Jul 17, 2015
Hi this hotel is excellent close to many activities and china town and paddy market Thanks
Comment from Hotel Management
Jul 22, 2015 by Sarah, Hotel Management
Dear Traveler, Many thanks for taking the time to provide feedback regarding your recent stay with us at Novotel Sydney Central, your comments are greatly appreciated. I am happy to hear that you enjoyed our convenient location, I do hope that you had time to experience much that Sydney has to offer. Kind Regards, Sarah Connelly General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel staff Are very friendly and helpful

Posted Jul 5, 2015
Extremely comfortable bed the staff made us feel very welcomed and were very helpful with all our questions
Comment from Hotel Management
Jul 7, 2015 by Sarah , Hotel Management
Dear Traveler, I would like to take this opportunity to thank you for choosing to stay with us at Novotel Sydney Central and for taking the time to provide feedback regarding your stay. I am happy to hear that you could enjoy a comfortable stay with us and that we could assist you with all of your questions, I will pass your wonderful feedback on to all of our team members. I do hope that we will have the opportunity to welcome you back to Novotel Sydney Central one day in the not too distant future. Kind Regards, Sarah Connelly General Manager