Nice Hotel Very Close to Beach
Posted Nov 20, 2016 on Wotif
Across the road from the beach and very close to main shopping area, this is a nice hotel. However the air conditioning wasn't working properly in my room & although they did send someone to try & fix it, my room remained uncomfortably hot & stuffy. When I reported it to reception on check out they didn't apologise or make me any offer - such as free valet parking - to make amends, but just wrote it up in the repairs book & sent me on my way.
Also the mattress had seen better days; it was all hills & valleys & dipped on the side where people had sat. But the room & bathroom were clean & the staff were all courteous. I would stay there again but I'd check the air con is working & the mattress is a bit newer before I unpacked.
Comment from Hotel Management
Nov 24, 2016 by James Ferguson, Hotel Management
Thank you for taking the time to share your informative review. I am disappointed to read your comments regarding your mattress and air conditioning and would like to sincerely apologise for any discomfort this caused. We are currently in the process of replacing our mattresses and your feedback is very helpful.
We all hope to welcome you back to Manly for another visit one day soon.