Ratings based on 1,486 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

noisy. smokers.

Posted Nov 14, 2015
Pros: Close to the beach.
Cons: It is old and basic. I say the only way to improve is place value on cost. For the value it could be less expensive.
Location: Good location. It is Manly so a premium comes with the location.
It was satisfactory. It was below my expectation for the cost. It was clean but basic. Compared to other hotels it could have been 30% less. If you are elderly it can be frustrating as the elevators took FOREVER so one had to resort a lot to taking the stairs.
Comment from Hotel Management
Nov 16, 2015 by JamesGM, Hotel Management
Dear Anonymous I am sorry you found our facilities basic. I do hope you had a lovely stay. Regards James Ferguson General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2015 on Wotif
Concierge at time of check in was very helpful, nothing was a problem, friendly service with a smile
Comment from Hotel Management
Nov 16, 2015 by JamesGM, Hotel Management
Dear Anonymous Thank you for your feedback. Regards James Ferguson General Manager
3 out of 5
Recommended
for Couples
by Amy from Sydney

Nice stay

Posted Nov 3, 2015 on Hotels
Lovely stay house keeping need to not walk in the room so soon creates awkward moments but over all it was nice very smily staff
Comment from Hotel Management
Jan 16, 2016 by Darren, Hotel Management
Dear Amy Thanks for your feedback. Hope you had a nice stay in Manly. Regards James Ferguson General Manager
2 out of 5
Recommended
for Families
by A verified traveler

Posted Nov 3, 2015 on Hotels
Food was cold
Comment from Hotel Management
Jan 16, 2016 by Darren, Hotel Management
Dear Anonymous Please accept my apologies for cold food being served. I hope you had a great time in Manly. Regards James Ferguson General Manager
4 out of 5
Recommended
for Couples
by Scott S.

Excellent staff - nice stay

Posted Nov 3, 2015 on HotelClub
Reception process was good. Checked into room 232. There was a constant humming in the room due to an industrial air con unit outside the window and the room was small. This room should be retired or offered as a last resort with a large discount. We returned to reception and was cheerfully given a glass of wine - and another room which was a much better size and also quiet. All staff during our say were very friendly and helpful. Breakfast was also very good. I will definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Walls need padding

Posted Nov 1, 2015 on Wotif
Pros: Overall nice hotel
Cons: Padding in the walls.
Location: Manly is a great location and heaps to do within an easy walk.
All was going really well until we hopped in bed.....whilst we tried to watch a bit of TV, all we could hear was the Skype call going on next door. The staff were a bit slow on my first call to complain, but the second call we received a visit from a very helpful staff member They too could hear the whole verse from our neighbor. We could even hear them complaining when the staff member went in to say there had been a complaint. We could hear them suggesting to close the balcony door - this is not where the sound was travelling from. We ended up packing up and moving rooms to another floor - luckily there was one to go to - a quiet one at that. I wasn't spending the money on an ocean view room to listen to my neighbour's booming voice all night.
Comment from Hotel Management
Nov 16, 2015 by James GM, Hotel Management
Dear Mrs Anonymous Thanks for your feedback. I am so sorry for the noise in your room. I am pleased our staff helped resolve the problem as quickly and efficiently as possible. I hope you had a great time in Manly. Regards James Ferguson General Manager
3 out of 5
by A verified traveler from Toowoomba

breakdown

Posted Nov 1, 2015 on Wotif
Pros: location was very good
Cons: The service could be better and the lift being fixed
this hotel was ok wth most things a 4 out of 5 Although I thought it was a expensive. It was not Value for money One of the two lifts broke down, causing major delays and noise was a concern on Saturday night. I had two other couples also join us there and they also were not impressed. In the end we just wantered to get out of the place, not even waiting for the pre paid breakfast. On our next trip to the manly area we will stay somewhere else.
Comment from Hotel Management
Nov 16, 2015 by James GM, Hotel Management
Dear Pete I am so sorry for the disruption while we waited for a spare part for one our lifts. I am pleased you enjoyed our location. Kindest regards James Ferguson General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, NZ.

Nice hotel, in a great location.

Posted Oct 28, 2015
Pros: The location of the hotel is fantastic. The buffet breakfast was very generous and we couldn't have asked for more. The staff were great too.
Cons: The temperature of the spa pool - was a little bit cool. :)
Location: Just opposite Manly beach. Perfect.
We had a great experience at Novotel. Everything went well. Nice quiet rooms. Really good location. Friendly and helpful staff.
Comment from Hotel Management
Nov 16, 2015 by James GM, Hotel Management
Dear Karen Thank your great review. Sorry the pool and spa are still a little bit cool with all the rain we have had. I hope you enjoyed your time in Manly. Regards James Ferguson GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect position!!!!

Posted Oct 26, 2015 on Wotif
Perfect position in manly across from beach and close to shops, dining ect... Value for money!
Comment from Hotel Management
Dec 1, 2015 by James GM, Hotel Management
Dear Anonymous Thanks for the great review! Regards James Ferguson GM
Comment from Hotel Management
Dec 1, 2015 by James GM, Hotel Management
Dear Anonymous Thanks for the great review! Regards James Ferguson GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 25, 2015 on Lastminute
Great location. Shops surf ect Very friendly staff
Comment from Hotel Management
Oct 28, 2015 by James, Hotel Management
Dear Anonymous Thank you for your review! Kind regards James Ferguson General Manager