Ratings based on 3,945 Verified Reviews

4.1 out of 5
76% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Good hotel located near the action

Posted May 25, 2017
This Novotel, not to be confused with the Novotel Darling Harbour, is located between Darling Harbour and Central Station. Though it is currently undergoing some renovations, it's in decent shape and the staff are very friendly. It's very close to China Town so there are many food options nearby. I liked the proximity to two train stations, the harbour, and George Street.
Comment from Hotel Management
Jun 6, 2017 by Fready, Hotel Management
Dear Guest Thank you for your kind words and loyalty. Looking forward to welcoming you back to the hotel again and we would be more than happy to personally assist with that the next time you stay. Kind Regards Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Good location close to Darling Harbour

Posted May 22, 2017
Pros: Comfortable and close to Darling Harbour
Cons: It's OK - a little dated but otherwise alright
Location: Darling Harbour, Exhibition and Convention Centre, China Town & Paddy Market
Comfortable and convenient. booking was quick with Expedia.
Comment from Hotel Management
Jun 6, 2017 by Fready, Hotel Management
Dear Guest Thank you for your kind words and loyalty. Looking forward to welcoming you back to the hotel again and we would be more than happy to personally assist with that the next time you stay. Kind Regards Hotel Management
3 out of 5
by A verified traveler from australian

Very disappointed outdated and not clean

Posted May 21, 2017
Very disappointing unclean breakfast was offered for having unclean room but breakfast for the price was bad
Comment from Hotel Management
Jun 6, 2017 by Fready, Hotel Management
Dear Guest Thank you for your feedback. We will address the issues you were having directly to the relevant department. Looking forward to welcoming you back to the hotel again and we would be more than happy to personally assist with that the next time you stay. Kind Regards Hotel Management
2 out of 5
Recommended
for Everyone
by A verified traveler from C

Management need to take more notice

Posted May 6, 2017
The carpet leading to the front desk dirty with very visible stains. Had to ask for inside dining menus. Food over priced Thought a huge bowl of chips to make up the diff. Toilet was not flushing properly. No good
Comment from Hotel Management
Jun 6, 2017 by Fready, Hotel Management
Dear Guest Thank you for your feedback. We will address the issues you were having directly to the relevant department. Looking forward to welcoming you back to the hotel again and we would be more than happy to personally assist with that the next time you stay. Kind Regards Hotel Management
3 out of 5
by A verified traveler

Ok view thats about it

Posted May 2, 2017
Everything feels old out of date showers and furniture
Comment from Hotel Management
Jun 6, 2017 by Fready, Hotel Management
Dear Guest Thank you for your feedback. We will address the issues you were having directly to the relevant department. Looking forward to welcoming you back to the hotel again and we would be more than happy to personally assist with that the next time you stay. Kind Regards Hotel Management
2 out of 5
by A verified traveler from Perth

Hotel needs an update

Posted May 1, 2017
Pros: the area
Cons: see above
Location: location is very good
We have stayed at this hotel before and it was good but unfortunately this time it is looking and feeling very old and tired. Apparently it is scheduled to be updated in which case it will be a good hotel again as it is in a good area.
Comment from Hotel Management
Jun 6, 2017 by Fready, Hotel Management
Dear Guest Thank you for your feedback. We will address the issues you were having directly to the relevant department. Looking forward to welcoming you back to the hotel again and we would be more than happy to personally assist with that the next time you stay. Kind Regards Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to food, bars and restaurants.

Posted Apr 27, 2017
beautiful staff very well accomodating and the room is so clean in my four days straight up to check out staff is still friendly and always smiling.
Comment from Hotel Management
Jun 6, 2017 by Fready, Hotel Management
Dear Guest Thank you for your kind words and loyalty. Looking forward to welcoming you back to the hotel again and we would be more than happy to personally assist with that the next time you stay. Kind Regards Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Canberra

Excellent hotel close to Darling Harbour.

Posted Apr 26, 2017
Pros: We love the location, close to Darling Harbour and China Town and within walking distance of the CBD. The swimming pool was our favourite activity!
Cons: The beds are a little too soft for my liking.
My son and I really enjoyed our stay in this quiet and comfortable hotel. We will be back.
Comment from Hotel Management
May 15, 2017 by Fready, Hotel Management
Dear Guest Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Kind Regards Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Fantastic Hotel - Would 10/10 recommend!

Posted Apr 26, 2017
Pros: Friendly Staff, Lovely Room, Enjoyable - Bubbly Atmosphere, Quiet Room, Great Views
Cons: Nil
Location: Next to the park, CBD close by.
We arrived 3 hrs ahead of time due to our flight landing early, the staff at the reception were extremely helpful and looked after our luggage while we went off to the Pumphouse for some lunch. We came back only to find we had been upgraded to a Suite on the top floor (the trip was for a Birthday). The room was great, a comfy bed with a great view of the park and City skyline. I would highly recommend this hotel to anyone, the Novotel did not fail to impress, will be coming back again!
Comment from Hotel Management
May 15, 2017 by Fready, Hotel Management
Dear Guest Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Kind Regards Hotel Management
2 out of 5
by A verified traveler

Posted Apr 24, 2017
Outdated. Bathroom needs fixing short shower curtain. Water everywhere and stained bath. Water pressure issues as well. No lift security. Very ordinary stay. Staff were pleasant and helpful though
Comment from Hotel Management
Jun 6, 2017 by Fready, Hotel Management
Dear Guest Thank you for your feedback. We will address the issues you were having directly to the relevant department. Looking forward to welcoming you back to the hotel again and we would be more than happy to personally assist with that the next time you stay. Kind Regards Hotel Management