Overall not bad, but safety deposit is insane !!!
Posted Sep 28, 2016
So even I paid $330 for two nights upfront, when I wa a checking in, the receptionist told me they will charge $430for bond, I thought 430will include the room fees, so I told her I already paid room fee, but she said it's just bond, I was like ? How ? The website said deposit is $100?? How come it's $430??? And she said I will get refund within 48hours, it's been 6days still havent got the refund back.. Hotel bond is even more expensive than the actual room fee, why the website said deposit is $100 but actualyl charged me $430 just for bond???
Comment from Hotel Management
Sep 29, 2016 by Ev, Hotel Management
Thank your for your review.The hotel charge a pre authorisation for the room cost and $100 bond. If you did pre pay your accommodation, we apologise for the overcharge. Pre authorisations are usually released within 48 hours. If this hasn't happened, please contact the Hotel for follow up. We do hope to see you at PARKROYAL Parramatta again in the near future.
Rooms Division Manager