Ratings based on 99 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
87% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Adelaide, SA

Exceptional customer service & amazing view!

Posted Sep 19, 2016
Location: Great location around the Rocks - walking distance to the train station, the Opera house and close to the Harbour Bridge.
Upon checking into the Park Hyatt Sydney, we were greeted by friendly customer service staff members. We were only there for a night because we were running the Sydney bridge run the day after. We checked into the harbour view and had an amazing view of the harbour during the day and night - don't worry about the sound because you could barely hear it from your room! The staff at Park Hyatt were incredibly understanding and made our experiences really amazing when they organised for breakfast to arrive at our rooms much earlier than when it was available because of our running commitment in the morning. Also due to the run closing off major roads in the CBD, they organised taxi and pick-up points a bit away from the hotel but still, every staff were incredibly helpful with making it such a wonderful experience. I look forward to my next stay!
Comment from Hotel Management
Sep 20, 2016 by Michelle , Hotel Management
Thank you for your wonderful feedback, I am delighted you had such a memorable stay. We look forward to welcoming you back again soon.
5 out of 5
by A verified traveler

素晴らしいホテル

Posted Sep 5, 2016 on Hotels
とても素敵なホテルで家族(大人3人)で大満足です。一番小さい部屋を三人で使用しましたが狭く感じず、高級感あふれる内装でリラックスして滞在できました。 眺望もすばらしく、ガイドブックに出てくるような景色で朝晩外を見てうっとりしました。 中国人が多い為か、アジア人に対しては他の白人との対応に差があると少し感じましたが、他のホテルよりはぜんぜんマシでフレンドリーだと思います。
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Thank you for providing us with such kind and valuable feedback. We look forward to having the opportunity to welcome you back in the future. Best wishes, Melita Personal Assistant to General Manager Park Hyatt Sydney
5 out of 5
by A verified traveler

Great location

Posted Aug 23, 2016
Fantastic location excellent friendly staff and a feature that made it all fun Heated toilet seat was the talking point along with Sydney and the sights
Comment from Hotel Management
Aug 28, 2016 by Michelle , Hotel Management
Thank you for taking your time to provide us with such valuable feedback. We are delighted to hear you had a wonderful experience with us. Best wishes, Michelle Finney Personal Assistant to General Manager Park Hyatt Sydney
5 out of 5
by A verified traveler

8월 숙박 후기

Posted Aug 14, 2016 on Hotels
가격대가 좀 있지만 다시가도 또 선택할 만큼 편안하고 즐겁게 지내다 왔어요. 직원들도 다 친절하고 룸 컨디션도 만족하고 조식이나 기타 관광지 근접성도 좋았는데 두가지 아쉬운점도 있네요. 하나는 고령의 할머니를 모시고 간 여행이었는데 엘레베이터에서 룸까지 너무 멀어 조금 힘들어하셨어요. 방을 두개 잡았는데 둘다 멀었어요. 아마 하버브릿지때문에 건물을 높이 지을수없어 그랬겠지요. 건물 끝에서 끝까지 걸어가는 기분정도랄까. 그리고 지하인지 윗층인지 조식만 먹고 돌아오면 공사하는 소리가 나서 불편했어요. 바로 밖으로 나가는 여행이면 상관없는데 하루는 너무 피곤해 낮잠을 자는데도 소리가 나서 컨펌을 걸었더니 빠르게 수습이 안되더라구요. 이미 잠은 반쯤 들었는데.. 엘레베이터는 건물 특성상 어쩔수없다해도 투숙이 되어있는 룸에 불편함을 줄 정도의 큰소음의 공사는 5성급 호텔에서는 피해야하지 않을까 싶네요. 원래 공사하는 소리가 들리는 윗층 아래층 정도는 손님을 받지 않는다고 알고있는데 아닌가봐요. 그것만 빼면 별을 마구 주어도 아깝지않은 곳이였습니다. 특히 오페라 하우스가 보이는 뷰였는데 리우올림픽 기간이라 오페라하우스가 리우옷을 입었더라구요. 룸안에서도 느꼈던 특별함이 오래 기억에 남을 것 같네요.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Thank you for taking your time to provide us with valuable feedback following your recent stay with us. We sincerely appreciate your comments and will be sure to address these with our team to further improve our offerings at the hotel. We do hope to have the opportunity to welcome you back in the future. Best regards, Michelle Michelle Finney Personal Assistant to General Manager Park Hyatt Sydney
5 out of 5
by Jae Hyun

Posted Jul 24, 2016 on Hotels
fantastic view of the Opera House!
Comment from Hotel Management
Jul 31, 2016 by Michelle, Hotel Management
Dear Jae Hyun, Thank you for taking your time to provide us with such lovely feedback. We hope to have the opportunity to welcome you back to Park Hyatt Sydney in the future. Best wishes, Michelle Finney Personal Assistant to General Manager Park Hyatt Sydney
5 out of 5
by amazing from The rocks

amazing

Posted Apr 25, 2016 on Hotels
so classy and relaxing
Comment from Hotel Management
Jul 2, 2016 by Michelle, Hotel Management
Warm greetings from Park Hyatt Sydney. Thank you providing us with wonderful feedback following your recent stay with us. I understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your lovely comments. We look forward to welcoming you back to Park Hyatt Sydney again soon. Best wishes, Michelle Finney Personal Assistant to General Manager Park Hyatt Sydney
5 out of 5
by Olga

Posted Apr 21, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Michelle, Hotel Management
Warm greetings from Park Hyatt Sydney. Thank you for providing us with feedback following your stay with us. I understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your opinion. Best wishes, Michelle Personal Assistant to General Manager Park Hyatt Sydney
5 out of 5
by A verified traveler from berkshire UK

Great hotel Great Location

Posted Mar 2, 2016
First class hotel Expensive but you are paying for a 1 st class location and service If you pay for a room with a full view of the opera house what a sun rise ! Good staff and service Small roof pool but again fantastic views and sun deck 5 nights of luxury a great end to our holiday
Comment from Hotel Management
Mar 7, 2016 by Michelle , Hotel Management
Dear Steve, Thank you for taking your time to provide such kind feedback following your recent stay with us. I am pleased to hear you had a positive experience with us at Park Hyatt Sydney and I look forward to welcoming you back again soon. Best wishes, Michelle Finney Personal Assistant to General Manager Park Hyatt Sydney
5 out of 5
by A verified traveler from Sydney

Awesome

Posted Jan 22, 2016 on Wotif
Pros: The view, the staff, proximity and yet easy going, awesome!
Cons: We were on the top floor, so our outside sits were wet, perhaps they could be brought in each time the room is made up? Just a thought!
Location: Sydney Harbour, really it speaks for itself!i
We stayed only one night for our 20th anniversary. Staff and service were excellent, view absolutely fantastic (opera house view).
Comment from Hotel Management
Jan 27, 2016 by Michelle , Hotel Management
Dear Jayne, Thank you for taking your time to provide such wonderful feedback following your recent stay. I am delighted to hear you had chosen to celebrate such a special occasion as your 20th wedding anniversary with us. I look forward to welcoming you back in the future. Best regards, Michelle Finney Personal Assistant to General Manager Park Hyatt Sydney
4 out of 5
by A verified traveler

Usual great, but not on this occasion!

Posted Jan 21, 2016 on Hotels
A fabulous hotel. We stay very often. On this occasion however, housekeeping (or the lack thereof) and in room dining (serving eggs without bread/toast) were rather disappointing.
Comment from Hotel Management
Mar 26, 2016 by Michelle, Hotel Management
We were disappointed to learn of your poor experience as we place great importance on our guests and always strive to exceed expectations. This is not indicative of the level of service to which we strive, and we will certainly share your feedback with our team so we may continue to enhance our offerings and service delivery at the hotel.