Ratings based on 19 Verified Reviews

4.7 out of 5
89% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide, SA

Exceptional customer service & amazing view!

Posted Sep 19, 2016
Location: Great location around the Rocks - walking distance to the train station, the Opera house and close to the Harbour Bridge.
Upon checking into the Park Hyatt Sydney, we were greeted by friendly customer service staff members. We were only there for a night because we were running the Sydney bridge run the day after. We checked into the harbour view and had an amazing view of the harbour during the day and night - don't worry about the sound because you could barely hear it from your room! The staff at Park Hyatt were incredibly understanding and made our experiences really amazing when they organised for breakfast to arrive at our rooms much earlier than when it was available because of our running commitment in the morning. Also due to the run closing off major roads in the CBD, they organised taxi and pick-up points a bit away from the hotel but still, every staff were incredibly helpful with making it such a wonderful experience. I look forward to my next stay!
Comment from Hotel Management
Sep 20, 2016 by Michelle , Hotel Management
Thank you for your wonderful feedback, I am delighted you had such a memorable stay. We look forward to welcoming you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 23, 2016
Fantastic location excellent friendly staff and a feature that made it all fun Heated toilet seat was the talking point along with Sydney and the sights
Comment from Hotel Management
Aug 28, 2016 by Michelle , Hotel Management
Thank you for taking your time to provide us with such valuable feedback. We are delighted to hear you had a wonderful experience with us. Best wishes, Michelle Finney Personal Assistant to General Manager Park Hyatt Sydney
5 out of 5
Recommended
for Everyone
by A verified traveler from berkshire UK

Great hotel Great Location

Posted Mar 2, 2016
First class hotel Expensive but you are paying for a 1 st class location and service If you pay for a room with a full view of the opera house what a sun rise ! Good staff and service Small roof pool but again fantastic views and sun deck 5 nights of luxury a great end to our holiday
Comment from Hotel Management
Mar 7, 2016 by Michelle , Hotel Management
Dear Steve, Thank you for taking your time to provide such kind feedback following your recent stay with us. I am pleased to hear you had a positive experience with us at Park Hyatt Sydney and I look forward to welcoming you back again soon. Best wishes, Michelle Finney Personal Assistant to General Manager Park Hyatt Sydney
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Luxurious hotel in sensational location

Posted Oct 20, 2015
Luxuryl hotel in the historic area of The Rocks looking across Circular Quay to the Opera House. The staff were wonderfully attentive and helpful, offering tips on places to eat and drink. Room was well appointed and roomy, with a comfortable balcony making it easy to enjoy the beautiful harbour view.
Comment from Hotel Management
Oct 22, 2015 by Michelle Finney , Hotel Management
Dear Anne, Thank you for taking your time to provide such valuable feedback following your recent stay with us. Your kind comments have certainly been warmly received by the team. I look forward to welcoming you back in the near future. Best wishes, Michelle Finney Personal Assistant to General Manager Park Hyatt Sydney
5 out of 5
by A verified traveler from melbourne

Fantastic Position close to Rocks area

Posted Aug 29, 2015
Pros: Spacious Rooms terrific views across water.
Cons: Cant think of anything
Location: Location is brilliant near ferries, great restaurants, Art galleries.
Excellent stay at this very nice hotel, great location, near Rocks and circular quay. Get ferry across to Manly.
Comment from Hotel Management
Sep 7, 2015 by Michelle , Hotel Management
Warm greetings from Park Hyatt Sydney. Thank you for providing us with feedback following your recent stay with us. I understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your opinion. We look forward to welcoming you back to Park Hyatt Sydney again soon. Best wishes, Michelle Finney Personal Assistant to General Manager Park Hyatt Sydney
2 out of 5
by A verified traveler

Service and timely checkin need improvement

Posted Mar 16, 2015
We expected our experience to be amazing butbit wasn't. We had to wait for checkin; even though we were travelling with our young baby, the staff didn't seem to care about that. We were told our room was being "inspected" for almost one hour!!! How is that possible? Also, when we tried to book a table by the window at the restaurant, the bored and rude hostess made it very clear that it's only a request, that they are very busy and can't guarantee anything. A "yes" or "no" would have been more appreciated. It was my husband's birthday so we felt kind of sad that our overall experience wasn't what we expected. They did send wine and chocolate to our room to apologize but really, it's the small details that make a difference in today's luxurious hotels - the lack of service with a smile and the overall attitude of the staff was bothering us. They all acted like they didn't really care, and they couldn't be bothered to try to help.
Comment from Hotel Management
Mar 30, 2015 by Michelle , Hotel Management
Dear valued guest, Thank you for taking the time to write about your recent stay with us at Park Hyatt Sydney. We were disappointed to hear of your experience as we place great importance on our guests and always strive to exceed expectations. This is not indicative of the level of service to which we strive, and we will certainly share your feedback with our team so we may continue to enhance our offerings and service delivery at the hotel. Thank you once again for your valuable feedback and we hope to welcome you back to Park Hyatt Sydney soon to demonstate the standards synonomous with the Park Hyatt Brand. Best regards, Michelle Finney Personal Assistant to the General Manager Park Hyatt Sydney
5 out of 5
Recommended
for Everyone
by A verified traveler

Great!

Posted Jan 17, 2015
Great staff, service and location. Johnatan (concierge) helped a lot in suggesting and setting us up with nice restaurants.
Comment from Hotel Management
Mar 12, 2015 by Michelle Finney, Hotel Management
Warm greetings from Park Hyatt Sydney. Thank you for providing us with feedback following your recent stay with us. I was delighted to hear of your pleasant stay. Your kind comments regarding the property and our staff, in particular Jonathan, are warmly received and I would be delighted to pass those onto my team. I understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your comments. We look forward to welcoming you back to Park Hyatt Sydney again soon. Best wishes,
5 out of 5
Recommended
for Business Travelers
by george from adelaide

Hyatt Sydney

Posted Apr 23, 2014
Pros: position,staff, the way they made us feel like rock stars
Cons: putting my room next to Camron Diaz next time would be great
great experience for my wife & I & for my 14 y-o son, totally spoiled with no request out of the question, polite young good looking staff added to the experience, you must try the tortilla wrap with soft shell crab, yumm
5 out of 5
Recommended
for Couples
by George from Brisbane

Great hotel with a view to match.

Posted Apr 13, 2014
The Park Hyatt is an impressive hotel. The hotel is situated at the Rocks and takes advantage of the Sydney harbour and the opera house. The hotel had all of the needs required for both business and leisure travellers (pool with a great view, gym, spa and business centre). My wife and I travelled with our two month old baby, we found that the hotel staff were very accommodating. They provided a cot, a toy, towels and even baby wash and baby moisturiser.
5 out of 5
Recommended
for Everyone
by Nick from Mexico

Nice view

Posted Mar 17, 2014
Pros: Everything, service, rooms
Cons: Taxis not available
Location: Visit the harbour and the market
Great view of the Ópera House and the Sydney Bridge, close to the harbour and the market.