Service and timely checkin need improvement
Posted Mar 16, 2015
We expected our experience to be amazing butbit wasn't. We had to wait for checkin; even though we were travelling with our young baby, the staff didn't seem to care about that. We were told our room was being "inspected" for almost one hour!!! How is that possible? Also, when we tried to book a table by the window at the restaurant, the bored and rude hostess made it very clear that it's only a request, that they are very busy and can't guarantee anything. A "yes" or "no" would have been more appreciated. It was my husband's birthday so we felt kind of sad that our overall experience wasn't what we expected. They did send wine and chocolate to our room to apologize but really, it's the small details that make a difference in today's luxurious hotels - the lack of service with a smile and the overall attitude of the staff was bothering us. They all acted like they didn't really care, and they couldn't be bothered to try to help.
Comment from Hotel Management
Mar 30, 2015 by Michelle , Hotel Management
Dear valued guest,
Thank you for taking the time to write about your recent stay with us at Park Hyatt Sydney.
We were disappointed to hear of your experience as we place great importance on our guests and always strive to exceed expectations.
This is not indicative of the level of service to which we strive, and we will certainly share your feedback with our team so we may continue to enhance our offerings and service delivery at the hotel.
Thank you once again for your valuable feedback and we hope to welcome you back to Park Hyatt Sydney soon to demonstate the standards synonomous with the Park Hyatt Brand.
Personal Assistant to the General Manager
Park Hyatt Sydney