Ratings based on 97 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
87% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Adelaide, SA

Exceptional customer service & amazing view!

Posted Sep 19, 2016
Location: Great location around the Rocks - walking distance to the train station, the Opera house and close to the Harbour Bridge.
Upon checking into the Park Hyatt Sydney, we were greeted by friendly customer service staff members. We were only there for a night because we were running the Sydney bridge run the day after. We checked into the harbour view and had an amazing view of the harbour during the day and night - don't worry about the sound because you could barely hear it from your room! The staff at Park Hyatt were incredibly understanding and made our experiences really amazing when they organised for breakfast to arrive at our rooms much earlier than when it was available because of our running commitment in the morning. Also due to the run closing off major roads in the CBD, they organised taxi and pick-up points a bit away from the hotel but still, every staff were incredibly helpful with making it such a wonderful experience. I look forward to my next stay!
Comment from Hotel Management
Sep 20, 2016 by Michelle , Hotel Management
Thank you for your wonderful feedback, I am delighted you had such a memorable stay. We look forward to welcoming you back again soon.
5 out of 5
by A verified traveler

Great location

Posted Aug 23, 2016
Fantastic location excellent friendly staff and a feature that made it all fun Heated toilet seat was the talking point along with Sydney and the sights
Comment from Hotel Management
Aug 28, 2016 by Michelle , Hotel Management
Thank you for taking your time to provide us with such valuable feedback. We are delighted to hear you had a wonderful experience with us. Best wishes, Michelle Finney Personal Assistant to General Manager Park Hyatt Sydney
5 out of 5
by amazing from The rocks

amazing

Posted Apr 25, 2016 on Hotels
so classy and relaxing
Comment from Hotel Management
Jul 2, 2016 by Michelle, Hotel Management
Warm greetings from Park Hyatt Sydney. Thank you providing us with wonderful feedback following your recent stay with us. I understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your lovely comments. We look forward to welcoming you back to Park Hyatt Sydney again soon. Best wishes, Michelle Finney Personal Assistant to General Manager Park Hyatt Sydney
5 out of 5
by Olga

Posted Apr 21, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Michelle, Hotel Management
Warm greetings from Park Hyatt Sydney. Thank you for providing us with feedback following your stay with us. I understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your opinion. Best wishes, Michelle Personal Assistant to General Manager Park Hyatt Sydney
5 out of 5
by A verified traveler from berkshire UK

Great hotel Great Location

Posted Mar 2, 2016
First class hotel Expensive but you are paying for a 1 st class location and service If you pay for a room with a full view of the opera house what a sun rise ! Good staff and service Small roof pool but again fantastic views and sun deck 5 nights of luxury a great end to our holiday
Comment from Hotel Management
Mar 7, 2016 by Michelle , Hotel Management
Dear Steve, Thank you for taking your time to provide such kind feedback following your recent stay with us. I am pleased to hear you had a positive experience with us at Park Hyatt Sydney and I look forward to welcoming you back again soon. Best wishes, Michelle Finney Personal Assistant to General Manager Park Hyatt Sydney
5 out of 5
by A verified traveler from Sydney

Awesome

Posted Jan 22, 2016 on Wotif
Pros: The view, the staff, proximity and yet easy going, awesome!
Cons: We were on the top floor, so our outside sits were wet, perhaps they could be brought in each time the room is made up? Just a thought!
Location: Sydney Harbour, really it speaks for itself!i
We stayed only one night for our 20th anniversary. Staff and service were excellent, view absolutely fantastic (opera house view).
Comment from Hotel Management
Jan 27, 2016 by Michelle , Hotel Management
Dear Jayne, Thank you for taking your time to provide such wonderful feedback following your recent stay. I am delighted to hear you had chosen to celebrate such a special occasion as your 20th wedding anniversary with us. I look forward to welcoming you back in the future. Best regards, Michelle Finney Personal Assistant to General Manager Park Hyatt Sydney
4 out of 5
by A verified traveler

Usual great, but not on this occasion!

Posted Jan 21, 2016 on Hotels
A fabulous hotel. We stay very often. On this occasion however, housekeeping (or the lack thereof) and in room dining (serving eggs without bread/toast) were rather disappointing.
Comment from Hotel Management
Mar 26, 2016 by Michelle, Hotel Management
We were disappointed to learn of your poor experience as we place great importance on our guests and always strive to exceed expectations. This is not indicative of the level of service to which we strive, and we will certainly share your feedback with our team so we may continue to enhance our offerings and service delivery at the hotel.
5 out of 5
by Antonio from Recife

Maravilhoso!

Posted Jan 19, 2016 on Hotels
Fantástica localização! Vale a pena solicitar vista para o Opera House.
Comment from Hotel Management
Mar 26, 2016 by Michelle, Hotel Management
Thank you for providing us with feedback following your recent stay with us. I understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your comments.
5 out of 5
by Kiron

Posted Dec 17, 2015 on Hotels
Comment from Hotel Management
Feb 20, 2016 by Michelle, Hotel Management
Thank you for providing us with feedback following your recent stay with us. I understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your opinion. Best wishes, Michelle Personal assistant to General manager Park Hyatt Sydney
5 out of 5
by A verified traveler

Room&Location

Posted Dec 16, 2015 on Hotels
It was pleasant stay. however, pool was a little dissapointed. To small and hard to order food, I didnt't expect about the room, however, room was very nice. loved the Terrace area.
Comment from Hotel Management
Feb 20, 2016 by Michelle, Hotel Management
Thank you for providing us with feedback following your recent stay with us. I understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your comments. Best wishes, Michelle Personal assistant to General manager Park Hyatt Sydney