Great property location, OK overall experience
Posted Sep 17, 2016
I will first say that the property location is very convenient and within walking distance to shops, train and busses, etc.
Had we not had issues with check in (two bedded room required but was not received), I would have reviewed higher.
I understand about overbooking. Was told that more people reserved the two bedded rooms so it was not available upon checkin. When an airline overbooks, and Customer is not accomodated, Customers are compensated. While property did apologize, no concessions were offered due to the fact we did not get what we reserved. We were offered to move to the twin room next day, which we did, but that meant re-packing, storing luggage, etc. Staff did collect our bags from original room and place in new room, but there was still the inconvenience of repacking.
Hotel is on busy street and you WILL hear noise. If you are a light sleeper, I would recommend ear plugs.
Room has electric kettle for making tea and instant coffee but there is no microwave. Refrigerator is packed with minibar items for purchase so if you plan to shop for groceries, plan accordingly as there is little room left for your items.
If a certain room type is necessary, do not assume they will have. I would recommend contacting hotel directly and then still hoping for the best.