Ratings based on 726 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Perth Western Australia

Perfect location

Posted Oct 6, 2015
Pros: Nearly everything, location staff. Great place.
Cons: Maybe a more diverse menu.
Location: Walking distance to great photos. Lots of food, the harbour for ferry rides.
Walked a lot ate a lot, took many photo's. All within walking distance of the hotel.
5 out of 5
for Everyone
by A verified traveler from whyalla SA

Fantastic hotel great location

Posted Sep 15, 2015
Pros: Location, quiet ,relaxing
Cons: Nothing
Location: Close to the Rocks, bridge, circular quay, restaurants,
Fantastic hotel in a great location. Waterside view room was beautiful, food excellent. Staff from cleaners to front of staff friendly and helpful. Highly recommend this hotel.
2 out of 5
by A verified traveler

Posted Sep 14, 2015
Placed in a room overlooking a balcony of another room where the guests held a noisy party full of rude people on a Saturday night. Could not sleep. We were given no warning on checking in that this was the type of room we were in and would expect to have been given a choice to move.
3 out of 5
for Families
by A verified traveler

Guests at fault.

Posted Aug 20, 2015
Pros: Great spot, good staff.
We really liked the hotel but incredibly noisy guests (neighbours) kept the kids up (well past midnight).
5 out of 5
for Everyone
by A verified traveler from Auckland

Amazing customer service

Posted Aug 12, 2015
All the staff including the restaurant staff were incredibly helpful and friendly. We had a booked a room but it wasn't right so we asked to be moved to a room higher up. It had an incredible view and made our stay even more enjoyable. Amazing breakfast and the restaurant staff were lovely.
4 out of 5
for Everyone
by A verified traveler from NZ

Modern waterside hotel with character.

Posted Jul 13, 2015
Pros: Great view to Harbour. Modern furnishings. Great amentities downstairs - bar, library, restaurant etc. Genuinely friendly and welcoming staff.
Cons: The reading lights above our bed didn't work and the hot water took ages (and we mean ages) to come through and even then wasn't as hot as it could be
Location: Very close to Harbour Bridge, the Rocks, Circualr Quay and beyond.
We stayed two nights at Pier One. The staff were very welcoming and friendly but in a professional manner. We were greeted with glasses of champagne to sip in the lounge overloooking the water before heading to our room. The room was comfortable with great amentities and a view to the Harbour Bridge which we loved. Pier One's location made it easy to walk everywhere (or at least to the train station). The only downside was the hot water issue which they put down to our room being so far along the building but we thought that this was a bit poor for a hotel promoting itself as 'upmarket'. We enjoyed staying somewhere different and a little more out of our price range which made it feel extra special.
5 out of 5
for Everyone
by A verified traveler from Australia

Great location close to Rocks

Posted Jul 9, 2015 on Wotif
Our preferred hotel in Sydney. Close to everything but removed at the same time. Love the views at night and great bar .
4 out of 5
for Couples
by rachel from Sydney

Overall it was sensational

Posted Jul 8, 2015 on Hotels
Overall it was sensational. The staff are second to none, very friendly polite and hospitable. The location was perfect. The only thing I can fault is the shower- it was horrible. After back to back days of walking and nights out you just want a hot high pressure shower!!!
5 out of 5
for Couples
by A verified traveler from coonamble

Amazing modern hotel with all the perks!

Posted Jul 7, 2015 on Lastminute
King size bed was amazing, i never want to leave it. Room was comfortable and had all the perks you would ever want. Champagne on arrival was a very nice welcome.
5 out of 5
for Everyone
by A verified traveler from Central Coast

Modern hotel close to Sydney City attractions

Posted Jul 7, 2015 on Wotif
Pros: Modern, clean with everything that you need right at your fingertips.
Cons: Being so close to the Harbour Bridge there was a bit of noise from the train.
Location: Great location close to harbour, The Rocks and Opera House. Fantastic views from the hotel main lobby and outside seating area.
This is a fantastic hotel in a great location. Staff are extremely helpful and friendly. Room was very comfortable with all modern comforts. We also had drinks at the bar, dinner in the Gantry Restaurant and breakfast. Food was fantastic and once again the staff offered great service. Highly recommend if wanting to stay close to the Sydney City attractions.