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Reviews of Pullman at Sydney Olympic Park

5 out of 5
Pullman at Sydney Olympic Park
9 Olympic Boulevard, Sydney Olympic Park, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 596 out of 1002 reviews" "
Rating 8 - Good. 261 out of 1002 reviews" "
Rating 6 - Okay. 85 out of 1002 reviews" "
Rating 4 - Poor. 39 out of 1002 reviews" "
Rating 2 - Terrible. 21 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Gus

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I was given a handicapped room which made working at desk very uncomfortable as desk height was too high for chair. Room dated …. I was expecting and paid for King Superior room which should have been nice and comfy but had to put up with a clunky room designed for a wheel chair access. First world problems so I didn’t complain but don’t understand why they do this when it’s not what I paid for and they didn’t explain …
Stayed 1 night in Mar 2024
Response from Di on Mar 17, 2024
Dear GusThank you for taking the time to tell us about your experience at the Pullman at Sydney Olympic Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dianne KnightDirector Rooms

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each and every staff member provided absolutely exceptional customer service.
Response from Di on Feb 29, 2024
Dear Shannon, thank you for taking the time to review your stay, it is great to learn the team have looked after you well, we do look forward to welcoming you again soon. Kind Regards, Dianne Knight, Director Rooms

10/10 Excellent

Nadja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Di on Jan 23, 2024
Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Di on Jan 23, 2024
Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms

10/10 Excellent

Katie

Stayed 1 night in Dec 2023
Response from Di on Dec 17, 2023
Thank you for taking the time to review your stay at our hotel. We are delighted to know that you found it comfortable. At Pullman at Sydney Olympic Park, we strive to make sure all our guests have an enjoyable and comfortable experience during their stay with us. We are pleased that we could meet your expectations in this regard. Thank you for choosing us and we look forward to welcoming you again soon.Dianne KnightDirector Rooms

8/10 Good

Vittoria

Stayed 1 night in Dec 2023
Response from Di on Jan 23, 2024
Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst ever experience
Bath-tub was dirty. There were big red 2 marks. It was disgusting. Also toilet mirror was not properly cleaned and blurred. Shower room handles & others all shaking. Seems not to be maintained at all Can't believe how this hotel could be 5 star one. I left very early same day because I did not want to sleep there. Wasted my money & time to be there.
Stayed 1 night in Dec 2023
Response from Di on Dec 11, 2023
Thank you for your honest feedback, we are sorry to hear you had such an unpleasant experience. Here at Pullman Sydney Olympic Park, we strive to provide the highest level of comfort and convenience to our guests. We deeply regret that we did not meet your expectations and apologize for the disappointment caused. Your valuable feedback has been taken on board and is being used to improve our standards of service and hospitality. Thank you again for bringing this to our attention.Dianne KnightDirector Rooms

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Di on Dec 5, 2023
Thank you for taking the time to review your stay at our hotel. We are delighted to know that you found it comfortable. At Pullman at Sydney Olympic Park, we strive to make sure all our guests have an enjoyable and comfortable experience during their stay with us. We are pleased that we could meet your expectations in this regard. Thank you for choosing us and we look forward to welcoming you again soon.Dianne KnightDirector Rooms

10/10 Excellent

Victoria

Stayed 1 night in Nov 2023
Response from Di on Nov 23, 2023
Dear VictoriaThank you for your 5 out of 5 review, we are pleased you have enjoyed your stay Kind RegardsDianne KnightDirector Rooms

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent
Stayed 1 night in Nov 2023
Response from Di on Nov 22, 2023
We very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms

10/10 Excellent

kaleb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Di on Nov 22, 2023
Dear KalebWe very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms

8/10 Good

Nespa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, easy to access. Rooms rather dated for a Pullman
Stayed 1 night in Nov 2023
Response from Di on Nov 22, 2023
Dear NespaThank you for the review of our hotel! We are glad that you enjoyed your stay, we are hopefully refurbishing the rooms next year which will see an uplift of the rooms, we do hope to see you again very soon.Kind RegardsDianne KnightDirector Rooms

10/10 Excellent

iris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
This place was fantastic from the super comfortable beds to the very friendly service
Stayed 1 night in Oct 2023
Response from Di on Nov 9, 2023
Dear IrisWe very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was close to the concert, I didn’t like being woken up, I had ordered my breakfast to arrive at 8:30am however I got it a lot earlier 6:45am. I won’t be ordering breakfast like that again if I chose to stay in future
Stayed 1 night in Oct 2023
Response from Di on Nov 22, 2023
Thank you for taking the time to share your experience with us here at Pullman Sydney Olympic Park. We are delighted that you found our location ideal and the rooms comfortable . I am so sorry to read you were woken by the breakfast team, we will look into what has happened here.Thank you for being part of our journey!Dianne KnightDirector Rooms

10/10 Excellent

Emma

Stayed 1 night in Oct 2023
Response from Di on Nov 22, 2023
Dear EmmaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne KnightDirector Rooms

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
On arrival staff were very helpful and knowledgeable and assisted throughout our stay. Would highly recommend.
Stayed 1 night in Oct 2023
Response from Di on Nov 22, 2023
Thank you for taking the time to leave us your feedback about your recent stay with us at Pullman Sydney Olympic Park. We are delighted to hear you had a good stay, and appreciate your kind words about the politeness of our staff. We strive to provide an excellent experience for our guests, so it is gratifying to read that we achieved this for you. We look forward to welcoming you back soon.Kind RegardsDianne KnightDirector Rooms

6/10 Okay

Joanne

Traveled with partner
Liked: Cleanliness, amenities
Our stay this time was a little disappointing. We paid for breakfast and we were told the restaurant opened at 6am however at 6:30 it was still closed and we could not wait any longer due to travel arrangements. Also after the concert we had wanted a drink at the bar which closed at 11pm. And we were told go have drinks in our room!
Stayed 1 night in Oct 2023
Response from Di on Nov 29, 2023
Dear Joanne, thank you for taking the time to review your recent stay with us at Pullman at Sydney Olympic Park. We appreciate your feedback and apologize for any inconvenience caused. We take great pride in providing our guests with an enjoyable and comfortable experience which meets their expectations. We regret that we were unable to meet those expectations on this occasion and hope that you will reconsider giving us a chance to demonstrate our commitment to excellence on a future visit. Thank you again for your review, we wish you safe travels. Dianne Knight, Director Rooms

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sarah on Oct 12, 2023
HI Paul,Thank you so much for your review.See you again soon!Kind Regards,Sarah Hemsley Associate Director of Guest Experience

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to assist us , we had valet parking, I forgot my reading glasses and they went and retrieved them and sent to our room , we also could not work out tv , staff came and assisted to guide phones to use tv . All staff from hello to goodbye were friendly with massive smiles and a pleasure to chat with .
Stayed 1 night in Oct 2023
Response from Sarah on Oct 12, 2023
Hi Tina,Thank you for sharing your feedback!We look forward to seeing you again soon.Kind Regards,Sarah Hemsley Associate Director of Guest Experience

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Great easy location
Stayed 1 night in Oct 2023
Response from Sarah on Oct 12, 2023
Hi Melinda,Thank you for your review.See you next time.Kind Regards,Sarah Hemsley Associate Director of Guest Experience

10/10 Excellent

Kirryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay with Pullman at Olympic Park. The staff were amazing and the room and facilities were clean and very comfortable.
Stayed 1 night in Oct 2023
Response from Sarah on Oct 12, 2023
Hi Kirryn,Thank you for your review.See you again soon.Kind Regards,Sarah Hemsley Associate Director of Guest Experience

10/10 Excellent

Ann-Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sarah on Oct 12, 2023
Hi Ann-MarieThanks for your review.We look forward to welcoming you back again soon.Kind Regards,Sarah Hemsley Associate Director of Guest Experience

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Oct 2023
Response from Sarah on Oct 12, 2023
Hi Lynette,Thank you for your review.See you next time.Kind Regards,Sarah Hemsley Associate Director of Guest Experience

6/10 Okay

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint re the Pullman is that the breakfast is outrageous, far too expensive
Stayed 5 nights in Sep 2023
Response from Sarah on Oct 12, 2023
Hi Patricia,Thank you for your review.I am sorry to hear you find the breakfast too expensive. We do have a large buffet available including eggs cooked any way you like and unlimited barista coffee for the full price. We also have a continental and a la carte option if you prefer that next time.See you again soon.Kind Regards,Sarah Hemsley Associate Director of Guest Experience

8/10 Good

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Di on Sep 27, 2023
Hi Noel, Thankyou for your 4 star rating, Dianne Knight, Director Rooms

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy, clean, comfortable and friendly staff
Stayed 5 nights in Sep 2023
Response from Di on Sep 27, 2023
Dear NatashaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne Knight Director Rooms

10/10 Excellent

Jason

All services well to expectations.
Stayed 1 night in Sep 2023
Response from Di on Sep 27, 2023
Dear JasonThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne Knight Director Rooms

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at The Pullman. Very close to the Quay Centre and Accor Stadium. The staff and incredibly helpful and very nice. The food and drinks at the bar were exceptional. Nothing seemed to be a problem for the staff. Felt very comfortable staying there.
Stayed 3 nights in Sep 2023
Response from Di on Sep 27, 2023
Dear RojerWe very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback in regards to the team, we are glad you have enjoyed the Food and Beverage offerings.. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms

10/10 Excellent

Uelese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Di on Sep 27, 2023
Dear UeleseThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne KnightDirector Rooms

10/10 Excellent

Jodi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge was brilliant
Stayed 1 night in Sep 2023
Response from Di on Sep 27, 2023
Dear JodiThank you for the great review of our hotel and shaing you experience with the Concierge teamWe are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne KnightDirector Rooms

6/10 Okay

Dale

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Di on Sep 27, 2023
Dear DaleDear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne KnightDirector Rooms

6/10 Okay

Tiffany

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not very clean and was very dated. The shower stall was mouldy and there was dust everywhere. I wouldn’t stay there again, especially at the price I paid. The only thing that saves it from a one star review is how fantastic and friendly the staff were.
Stayed 6 nights in Aug 2023
Response from Beau Frith on Sep 6, 2023
Thank you for taking the time to share your feedback about your recent stay. We appreciate your candid comments and are pleased to hear that you found our staff to be fantastic and friendly. Your positive remarks about our team are valuable to us as we aim to provide excellent service to all our guests.However, we are truly sorry to learn that you were disappointed with the cleanliness and condition of your room. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard. We take your concerns seriously and will address them with our housekeeping team to ensure that such issues are rectified promptly.We understand your dissatisfaction with the dated room and the price you paid. We continuously strive to improve our accommodations, and your feedback will be used to guide our efforts in upgrading our facilities.We apologise for any inconvenience you experienced during your stay, and we hope you would consider giving us another opportunity in the future to provide you with a more enjoyable and satisfying experience. Your feedback is important to us, and we are committed to making the necessary improvements to enhance the overall guest experience. Thank you for choosing our hotel, and we look forward to the possibility of serving you better in the future.

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were super helpful and friendly, the room was clean and the location was perfect. Walked to everywhere.
Stayed 1 night in Aug 2023
Response from Di on Sep 27, 2023
Dear ChristineDear John Attwood,We very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms

6/10 Okay

Michelle

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Pros: Great location (I had a function at The Locker Room, so very close by). The staff were lovely. Best taxi ride from the hotel to the airport (coffee, water and sweets supplied by the driver!) Cons: The previous guests’ breakfast card (that you hang on the door) was left in the room (this contained personal information). The telephone cradle was very grubby.
Stayed 1 night in Aug 2023
Response from Di on Sep 27, 2023
Dear Michelle, Thank you for taking the time to tell us about your experience at the Pullman at Sydney Olympic Park. I am sorry to learn that some of your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns and good feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.SincerelyDianne KnightDirector Rooms

10/10 Excellent

Alexandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always friendly helpful staff, easy parking, clean rooms.
Stayed 1 night in Jul 2023

6/10 Okay

Belinda

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Service was really slow in the restaurant and service to the room didn’t even answer the phone when I called to ask for pillows,we had 4 people in our room with 2 pillows
Stayed 2 nights in Jun 2023

10/10 Excellent

JIN DOO

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jun 2023

6/10 Okay

Chris

Disliked: Staff & service
There was nothing unique. Except perhaps checking-in process... we checked in around 4pm and waited in a queue (of 3 people :) ) for about 15 mins, then our check-in took about another 15mins to process -- that to me is not not acceptable (also given i booked and paid in advance). there are no printed menues for dining in a room .. perhaps they are on TV but TV did not work .. HDMI not found message .. couldn't be bothered ... we did find the menu for mini bar though -- which was really mini - so mini it did not exist (not a single product form the mini bar was actually provided in a room)...
Stayed 1 night in Jun 2023

10/10 Excellent

Fiona

Stayed 1 night in Jun 2023

8/10 Good

Annette

Stayed 1 night in Jun 2023

8/10 Good

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023

8/10 Good

Eden

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

6/10 Okay

Kemal

Liked: Staff & service
Disliked: Cleanliness
It’s not look like international even no silperes,tooth brush and drink water in the room spatial the pillow are tourbile…..etc.
Stayed 2 nights in Jun 2023

10/10 Excellent

Katherine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Sarah on May 27, 2023
HI Katherine,Thank you for your review. See you again soon!Kind Regards,Sarah HemsleyAssociate Director of Guest Experience

10/10 Excellent

Shane, Darwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms. Nice selection of pillows and a proper king sized bed and mattress (not two singles stuck together). Nice selection of amenities and mini-bar. Overall a very nice stay.
Stayed 1 night in Apr 2023
Response from Sarah on May 27, 2023
HI Shane,Thanks for sharing your kind words.See you next time!Kind Regards,Sarah HemsleyAssociate Director of Guest Experience

10/10 Excellent

Chris

Stayed 1 night in Apr 2023
Response from Sarah on May 27, 2023
Hi Chris,Thank you for your rating.We hope to see you again soon.Kind Regards,Sarah HemsleyAssociate Director of Guest Experience

8/10 Good

Lynette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

8/10 Good

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent
Stayed 2 nights in Apr 2023

2/10 Terrible

Selina

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here during the Easter long weekend in order to be close by to the Easter show. I was extremely disappointed by our stay, especially by the cleanliness of the room and by the customer service. The couches in the room were absolutely filthy and the suite we stayed in was so dusty - definitely not 5 star quality. We booked 2 nights and honestly couldn’t wait to go back home. I understand that the hotel was at full capacity during this weekend so staff were probably under a lot of pressure in which case more staff should have been on to ease their frustrations, because it definitely showed.

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to attend sport event. STaff were friendly and approachable. Rooms were comfortable,clean & quiet
Stayed 2 nights in Mar 2023