Nice and clean hotel close to many venues
Posted Dec 11, 2016
Overall, I had a great experience but there are some points that may affect someone's decision about staying at Pullman or not. The staff worked a bit slowly but their service was great and we got put up to the 13th floor out of 16 floors which is always awesome. The room was clean and modern, I really loved the whole interior design and cleanliness especially. However the bathroom's fan didn't seem to work and also the shower is open, not the usual glass doors and walls. So when the shower is on, the water will spread all over the bathroom floor resulting in a wet floor with a wet towel trying to soak up the water. Although I didn't use the facilities, and just the room, everything in those aspects were fantastic from location, cleanliness, service, design to views, but the shower thing was a let down. I will mostly likely stay here again though.
Comment from Hotel Management
Dec 25, 2016 by Nathan, Hotel Management
Thank you for your feedback regarding your recent stay at the Pullman hotel. It is always beneficial to receive both positive and negative feedback, as this allows us to see where we are doing well and where we need to improve. We are happy to hear that the location was ideal and the room cleanliness was on point. It sounds as though you were staying in one of our Special Access rooms. Unfortunately, if this room type is booked and the hotel is fully booked we unfortunately don't have the flexibility to upgrade to a Superior King Room. My sincere apologies if this was not told to you upon arrival.
Thank you again for your feedback and we hope to welcome you back again soon.