Minibar, in-room safe, blackout drapes, iron/ironing board
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Reviews of The Sebel Quay West Suites Sydney

5 out of 5
The Sebel Quay West Suites Sydney
98 Gloucester Street, The Rocks, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1501 out of 2189 reviews" "
Rating 8 - Good. 539 out of 2189 reviews" "
Rating 6 - Okay. 99 out of 2189 reviews" "
Rating 4 - Poor. 30 out of 2189 reviews" "
Rating 2 - Terrible. 20 out of 2189 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

HARISH RAJ

Traveled with family and small children
Liked: Cleanliness, amenities
There are a few misleading descriptions about this place on the website which costed my stay dearly! Firstly and most importantly, although it has parking, IT IS ONLY FOR VALET!! Meaning, you couldn't go and park in their car park if you rented a car, where it mentions a car park is available. Parking is $75.00/day. Parking at the closeby Wilson parking was $70.00/day. Secondly, the breakfast isn't a buffet. The only items which are available for buffet are cereals and drinks, and 1 choice of breakfast which is offered from the menu. While doing the booking however, it was mentioned "Buffet Breakfast" on the Expedia site. View from the room was exceptional nonetheless.
Stayed 5 nights in Apr 2024

6/10 Okay

Yaro

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall the hotel was good, staff were friendly and helpful. The room itself was showing its age, carpet in the room could use updating, a bit of paint bubbling along the baseboards, etc. The guest wifi SUCKED, and in this day and age there is no reason for that, they need to invest money to improve it. We probably wouldn’t stay there again because of how poorly wifi performed. Nothing more frustrating than trying to connect over and over again or getting kicked off when you’re trying to look at a restaurant menu, it’s 2024 or goodness sakes… would have given it 4 stars had it not been for the wifi issues.
Stayed 4 nights in Apr 2024
Response from Tissa Wickramasuriya on Apr 17, 2024
Dear Yaro,Thank you for taking the time to tell us about your experience at The Sebel Quay West Suites Sydney. 'I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are working with our provider to taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Tissa WickramasuriyaOperations Manager

10/10 Excellent

Tenille

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location with amazing views. Very comfortable stay in our apartment thank you
Stayed 1 night in Apr 2024
Response from Tissa Wickramasuriya on Apr 17, 2024
Dear Tenille,We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
A great view of The Rocks, harbour and the opera house. Room was spacious and had everything we needed. Nice breakfast in the restaurant.
Stayed 4 nights in Mar 2024
Response from Operations Manager on Apr 15, 2024
Dear LindaWe very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Clinton

Liked: Cleanliness, property conditions & facilities
Was great
Stayed 5 nights in Mar 2024
Response from Operations Manager on Apr 11, 2024
Dear Clinton,We very much appreciate your comments regarding your stay at the Sebel Quay West Suites Sydney.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind Regards,Tissa WIckramasuriyaOperations Manager

8/10 Good

peter

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Operations Manager on Apr 11, 2024
Dear PeterWe very much appreciate your comments regarding your stay at the Sebel Quay West Suites Sydney.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WIckramasuriyaOperations Manager

10/10 Excellent

Christopher

Stayed 9 nights in Mar 2024
Response from Operations Manager on Apr 14, 2024
Dear Christopher,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

8/10 Good

Paul

Traveled with family
Liked: Amenities, property conditions & facilities
Our stay at The Sebel Quay was wonderful with the exception of a few cleanliness issues in our room. It is a 5 star property and the room had been renovated but other areas such as the pool area have not been updated yet and although enjoyable and fun, the pool does need time upkeep. The staff was super friendly and check in/out was a breeze. The servers for breakfast were exceptional and the food was amazing. Such great service and value there. The location was close to Circular Quay/Opera House/Harbour Bridge and very close to light rail transit. The area was safe and there were plenty of walkable dining options. We would stay again.
Stayed 3 nights in Mar 2024
Response from Tissa Wickramasuriya on Mar 25, 2024
Dear Paul,We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

2/10 Terrible

Jason

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights at the property and experience most of the amenities that the hotel offered. One issue which resulted in a negative stay. Room was large for a family of 3 with a young child. Space to run around or relax. The living room and kitchen were very dated, but were still very clean. Kitchenette had all small wears required to cook basic meals. Pool was lovely and well maintained. Great view and a nice size. Our biggest and most frustrating challenge came from the WiFi. It continuously cut-out throughout our stay. Regardless of multiple calls to the front desk, communicating in person, and multiple conversations with the hotel's internet provider, our issue was never resolved. If you don't require internet for your trip, then this hotel is great. If you are like our family who were travelling internationally with a 3 year old, that requires internet to check into their flights, arrange transportation with a company for child seat, download movies for our flights, or general screen time, then don't stay at this property. There was absolutely no reason why this was not resolved. Best part, I had to make a local phone call to book my child seat taxi as I could not book it online. Was ultimately charged for the local call when I checked out. Although the charge was inexpensive, the fact that I had to pay was atrocious, even after one of the assistant managers knew I made the call. This is poor and inexcusable customer service.
Stayed 3 nights in Mar 2024
Response from James Ferguson on Mar 27, 2024
Dear Jason,Thank you for taking the time to tell us about your experience at The Sebel Quay West Suites Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are working with our provider to taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, James Ferguson, General Manager

10/10 Excellent

Maryorie

Traveled with family and small children
Liked: Property conditions & facilities
The valet parking was a great feature! The view was absolutely amazing of the Sydney Harbor and Opera House, the location was great and my daughter really enjoyed the pool and jacuzzi on the 23rd floor. Which had an amazing view as well.
Stayed 2 nights in Mar 2024
Response from Tissa Wickramasuriya on Mar 25, 2024
Dear Maryorie,We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Scott, Sunrise Beach

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very walkable to the cruise terminal. We had 4 suitcases and had no problem.
Stayed 4 nights in Feb 2024
Response from Tissa Wickramasuriya on Mar 14, 2024
Dear Scott,We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

8/10 Good

Darrell

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Operations Manager on Mar 3, 2024
Dear Darrell,Thank you for taking the time to tell us about your experience at The Sebel Quay West Suites Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At The Sebel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Elena

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious suite, we had the city view but it was still great and had all necessary amenities. The interior is little dated but overall good bed, kitchen, shower, etc. The staff were helpful, and the neighborhood is excellent. The onsite restaurant is actually on the second floor (had good breakfast but no alcohol during) and there is a pool area/balcony with a view of the harbor which was very nice for photos
Stayed 2 nights in Feb 2024
Response from Operations Manager on Feb 22, 2024
Dear Elena,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Antonnia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location
Stayed 1 night in Feb 2024
Response from Operations Manager on Feb 19, 2024
Dear Antonnia,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except the Wi-Fi was unreliable and had to reset often. Staff was very helpful and friendly. The view was incredible!
Stayed 3 nights in Feb 2024
Response from Operations Manager on Feb 18, 2024
Dear Michael,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Ramandeep

Stayed 2 nights in Jan 2024
Response from Tissa Wickramasuriya on Mar 21, 2024
Dear Ramandeep,We very much appreciate your feedback regarding your stay at the The Sebel Quay West Suites Sydney I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Dmitry, Swampscott

Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and clean room
Stayed 2 nights in Feb 2024
Response from Operations Manager on Feb 4, 2024
Dear Dimitri,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

LISA

Liked: Cleanliness, property conditions & facilities
Great property within walking distance to the bridge and opera house.
Stayed 2 nights in Jan 2024
Response from Operations Manager on Jan 30, 2024
Dear LisaWe very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.Your comments regarding Housekeeping are well noted and I have addressed this with the Executive Housekeeper. I am sorry for what you experienced, this is not our usual standard and have been addressed accordingly. I will share the rest of your comments with the respective. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Pina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Operations Manager on Jan 28, 2024
Dear Pina,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

8/10 Good

Gloria

Traveled with family and small children
Perfect location if you are staying with your family close to opera house and lots of nice restaurants nearby . However improvements can be made on cleaness of the property
Stayed 3 nights in Dec 2023
Response from Operations Manager on Jan 28, 2024
Dear Gloria,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

8/10 Good

James, Brentwood

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Sebel Quay is a good location if you want to be near to the Quay (dock). This area has plenty of restaurants and bars and cute shops for nice souvenirs. The hotel breakfast was good. Needed kleenix, wash cloths, ice, and kitchen towels but otherwise was very enjoyable
Stayed 4 nights in Jan 2024
Response from Operations Manager on Jan 28, 2024
Dear James,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
views were wonderful. room was nice and big. pool was closed. no communication on that (had to go to the pool to discover). no compensation (even a free drink) offered. a lot of the hotel was tired. gym was tiny
Stayed 3 nights in Jan 2024
Response from Operations Manager on Jan 21, 2024
Dear JenniferWe very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.Although the Mid Rise Pool was closed temporarily due to an urgent repair permission was received to provide access to the High-Rise pool and signage was put up to indicate this with directions on how to get there.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Operations Manager on Jan 18, 2024
Dear John,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Ulla Lehmann

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Operations Manager on Jan 16, 2024
Dear Ulla,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Norel

Stayed 2 nights in Jan 2024
Response from Operations Manager on Feb 4, 2024
Dear Norel,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Erin

Stayed 5 nights in Jan 2024
Response from James on Jan 14, 2024
Dear ErinWe very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,James FergusonGeneral Manager

8/10 Good

Kyle

Traveled with family and small children
Liked: Cleanliness, amenities
Good property, excellent location. Room in need of refurb.
Stayed 3 nights in Jan 2024
Response from Operations Manager on Jan 14, 2024
Dear Kyle,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Larissa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay in a very convenient location! The staff were both friendly and professional. The apartment itself was very clean, spacious and had amazing views (we were fortunate to have booked a city view room and got a view of the harbour bridge at the side!). We stayed in a one bedroom apartment and my son claimed the main room and I too the sofa bed (I requested this be made up in advance and was pleased to find it had been). The sofa bed was surprisingly very comfortable. Would stay again!
Stayed 1 night in Jan 2024
Response from James on Jan 11, 2024
Dear LarissaWe very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,James FergusonGeneral Manager

10/10 Excellent

Lydia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It ticked all the boxes: location, view, facilities, access to restaurant and transportations.
Stayed 4 nights in Dec 2023
Response from Operations Manager on Jan 8, 2024
Dear Lydia,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was the perfect location and hotel for our stay in Sydney. We booked a one bedroom suite and it was more fantastic for our family of four. The sofa bed was comfortable for the kids (aged 10 and 12). Wouldn’t hesitate to recommend and stay here again.
Stayed 4 nights in Jan 2024
Response from Operations Manager on Jan 10, 2024
Dear Sarah,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Prasenjit

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Operations Manager on Jan 8, 2024
Dear Presenjit,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Worst Hotel Ever !!!
Reception was extremely rude and abusive. Overall the service was really bad. Hotel overcharges on everything's including adding fees on whatever they can scam. I probably have accumulated over thousand days of hotel stays around the world and this is the worst hotel and worst experience ever !!!
Stayed 6 nights in Dec 2023
Response from Operations Manager on Jan 8, 2024
Dear AnonymousWe understand your frustration regarding the booking discrepancy, and we empathize with your concerns. We want to assure you that there is no scam from our end.Our team has made every effort to explain the situation, and we regret any misunderstanding that may have occurred.It's important to clarify that we have no control over the actions of third-party booking sites, and we strongly advise guests to book directly with us to avoid any potential issues. While we appreciate your feedback and acknowledge your concerns, the pricing details provided to you are consistent with our standard rates for the specified period.We understand your intention to escalate the matter, and we are here to cooperate with any investigations by relevant authorities. If you have further questions or require additional information, please feel free to reach out directly.H8764@accor.comThe Sebel Quay West Suites Sydney Team

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and accommodating staff. Valet service was great, convenient and not over the top expensive. We had a two bedroom apartment with awesome harbour views. Location is very central and most things in walking distance. My only dislike was the bathrooms are quite run down and could do with an update. Highly recommended!
Stayed 6 nights in Dec 2023
Response from Operations Manager on Jan 7, 2024
Dear Ryan,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

8/10 Good

Nigel

Liked: Cleanliness, room comfort
I’d like to add the visit to my Accor account but reception we do busy we did the speedy check out Can you add points to my account please ?
Stayed 1 night in Dec 2023
Response from Operations Manager on Jan 7, 2024
Dear Nigel,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Murray

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay in the Delux Harbour view 2 bedroom apartment. It was a little bit dated, but the views and proximity to Circular Quay more than made up for it. Given that this is a 5-star "luxury" aparthotel, it would have been nice if the dishwasher could open fully - we made use of the kitchen and found it to be a bit tricky to load and unload. The pool and sauna were a highlight for the kids.
Response from Operations Manager on Dec 31, 2023
Dear Murray,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Maddison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Operations Manager on Dec 31, 2023
Dear Maddison,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

6/10 Okay

Helen

Traveled with family
Liked: Cleanliness, room comfort
Lovely hotel. Great location. Staff friendly. We had a special anniversary for a family couple and asked for champagne etc in the room in advance. It didn't happen so disappointment all round. We had children with us and could t get food at lunch time as the kitchen was closed on Wednesdays. More disappointment.
Stayed 2 nights in Dec 2023
Response from Operations Manager on Jan 1, 2024
Dear Helen,Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.On review of your booking details, it indicates you booked a non-refurbished room. Unfortunately, we do not open for lunch for the day in question and we have no records of your request for Champagne otherwise without fail this would have been delivered to you. At The Sebel Quay Suites Sydney, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Jia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The entertainment deck on level 23 was very nice. We had a great time enjoying the pool and sauna. The food and the ambience of the restaurant were very nice too with very friendly staff. The room was great with beautiful view of the city and the SH bridge. The house keeping lady was very friendly and efficient. However, the laundry room needed an upgrade or refurb; and the toiletries can be improved. At a moment, the toiletries offered do not match a 5-star expectation. Perhaps things are a bit different for the "apartment" style accommodation. Overall, a very good experience and will definitely return for further stays in the future.
Stayed 1 night in Dec 2023
Response from Operations Manager on Dec 27, 2023
Dear Jia, We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissa WickramasuriyaOperations Manager

4/10 Poor

Mathew

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We always book a Christmas get away in the city and try to stay somewhere nice. This place looked nice on the website with a 5 star rating and the pool was the selling point. The rooms are big but were not clean. The floor had not been vacuumed from the previous guest, decorations from a party, paper found ,hair etc. the room was not maintained either large water stains in the roof. Mould in the bathroom. The breakfast was mediocre, and the bar was not open on the Sunday. We complained and were told we would get feedback, only to be told when we checked out that they “tried” to contact us. And offered a bottle of wine that they give you if you sign up for their loyalty for free as an “apology”. This is not a 5 star hotel. Will not stay here again.
Stayed 2 nights in Dec 2023
Response from Operations Manager on Dec 26, 2023
Dear Matthew,Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We note the small amount of glitter, paper and hair found in your room. The repeatedly called to apologise but the phone went unanswered and when an attempt was made to send an apology amenity to your room your DND sign was up. Your bottle of wine was part of our sign-up offer for our loyalty program and not an apology for signing up- im not quite clear on this one. At The Sebel Quay Suites Sydney, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Nancy, La Jolla

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location for first-time visitors who are looking for more than a simple hotel room in Sydney. Walk to Circular Quay, Opera House, Botanic Garden and more! Property is extremely well-maintained and housekeeping was especially impressive, refilling all necessities like laundry detergent, etc. We had a great view of the Harbor Bridge . Added bonus was a location in the heart of a big city, but property located on a quiet, dead-end block. We'd definitely return.
Stayed 5 nights in Dec 2023
Response from Operations Manager on Dec 24, 2023
Dear Nancy, We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissa Wickramasuriya Operations Manager

10/10 Excellent

erwin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our 2 night anniversary stay here! Plenty of room & wonderful staff!
Response from Operations Manager on Feb 5, 2024
Dear Erwin,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Operations Manager on Dec 14, 2023
Dear John, We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissa Wickramasuriya Operations Manager

10/10 Excellent

Yushi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Operations Manager on Dec 12, 2023
Dear Yushi,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

6/10 Okay

Sara-Jane

Stayed 8 nights in Dec 2023
Response from Operations Manager on Dec 11, 2023
Dear Sara-Jane,We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Tissa WickramasuriyaOperations Manager

8/10 Good

BARTLEY

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was great, and was located near all amenities of downtown Sydney, all within walking distance.
Stayed 4 nights in Dec 2023
Response from Operations Manager on Dec 7, 2023
Dear BartleyWe very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Regarding breakfast we can always add breakfast after check in to your account at 40 per person. I apologise for any confusion or misinformation. Are you able to recall who dealt with you so I can look into further? I will however address further. with the Reception and F&B Teams with training.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

Rebecca

Stayed 2 nights in Nov 2023
Response from Operations Manager on Dec 7, 2023
Dear RebeccaWe very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Regarding breakfast we can always add breakfast after check in to your account at 40 per person. I apologise for any confusion or misinformation. Are you able to recall who dealt with you so I can look into further? I will however address further. with the Reception and F&B Teams with training.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

4/10 Poor

Michael

Business traveler
Michael Trebs
I was charge $150 more than I signed up for on the Expedia site. There were no coffee making facilities in the room.
Stayed 1 night in Dec 2023
Response from Operations Manager on Dec 10, 2023
Dear Michael I am sorry to hear of your experience. Are you able to provide any details of your booking that I can used to further follow up and assist with this 'discrepancy'? I look forward to hearing from you soonest Very best wishes Tissa WIckramasuriyaOperations Manager

10/10 Excellent

Trystan

Stayed 3 nights in Nov 2023
Response from Operations Manager on Dec 5, 2023
Dear TrystanWe very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

8/10 Good

Jason Ong

Traveled with family
Liked: Cleanliness, amenities
Awesome view and accommodating staff, though the room was showing a bit of age it is still nice and clean.
Stayed 1 night in Nov 2023
Response from Operations Manager on Dec 4, 2023
Dear JasonWe very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Price of a suite was a good value for the area.
Stayed 3 nights in Nov 2023
Response from Operations Manager on Dec 4, 2023
Dear DavidWe very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tissa WickramasuriyaOperations Manager