Close to Venue of Conference reason for 3 day stay
Posted Aug 10, 2016
Hotel staff were very friendly and professional. Restaurant was NOT open on weekends which seemed unbelievable, until we ordered some room service and then we knew why - the food was terrible and cold. $22 for a cheeseburger that is not as good as Maccas (and they aren't good) was unbelievable! Substandard food and presentation with inner city prices was insulting. $9 for a very small bowl of chips? Seriously? What planet are you on? The room had single beds - ok for kids, NOT for grownups. A twin room is 2 x double beds, not 2 x single beds. It is 2016 isn't it? I am a 58 year old woman and it was very uncomfortable. The two pillows were so soft that fluffed down to nothing and there was no support. My 24 year old daughter and I got no sleep on the first two nights. We asked Reception for 2 x hard pillows which they did. The barman did not know how to make a strawberry daiquiri, although his attempt was okay. (What the? We paid $32 for 2 drinks that had god knows what in them??) Your F&B Manager needs to explain to your risk control officer what the hell is going on.
We got a small amount of sleep on the third and last night of our stay. Taxi service was excellent and fast. We won't stay again and we won't recommend the hotel to anyone.