Ratings based on 6,084 Verified Reviews

4.4 out of 5
80% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from sydney

Close to the city

Posted Apr 19, 2017
Staff were great and felt bad about what were obvious issues. Online checkin didn't work, breakfast was packed and not catered for .. was full with a tour party, so about 3 groups of us were pushed into a side room with no staff. Couldn't get to most of the food and no pastries or pancakes put on, very expensive breakfast! Had room service next morning and that was better. Pool was freezing! Gym was fine. Again staff were fantastic!
3 out of 5
Recommended
for Everyone
by A verified traveler from Chatterjee PA

Hotel Review

Posted Apr 17, 2017
Good. Renovation work was going on when we were there. Good breakfast and nice staff. Rooms are good.
3 out of 5
by A verified traveler

Near to Central Station

Posted Apr 17, 2017
Was unprepared that there were still knocks on the door for checking of housekeeping service n mini-bar checking despite the 'do not disturb' sign was hung
5 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle

Staff are great

Posted Apr 16, 2017
Excellent hotel and service. Front desk staff were awesome, outstanding front desk staff, however female bar staff on day needs to take a lesson and learn some hospitality from them. Room attendents do not smile or say hello when I did (twice) Breakfast could be improved, scrambled eggs were nice, bacon overcooked and greasy, mushroom, tomato and sausage undercooked. Coffee almost cold. Thankyou, I enjoyed the upgrade to the refurbished room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location & access to buses and train

Posted Apr 16, 2017
Excellent for location toward cbd Chinatown and central station Also walking approximity to Surry Hills cafes Nothing great or to further comment on the front desk staffs. Cleaning staffs are great through, they deserve a recognition. Would definitely come back to stay here again
4 out of 5
Recommended
for Everyone
by A verified traveler from Christchurch, NZ

Close to central station and CBD

Posted Apr 16, 2017
Pros: Clean and quite places
Cons: TV doesn't have a lot of chose. A fridge a bit too fill with drinks, you can not fit any of yours.
Location: Close to Central station and Airport, walking distance to CBD, parks and shopping centers.
It was such a nice experience in Sydney. Staff are absolutely wonderful and helpful. I would recommend to stay there if you wanna be close to central station and walking distance to CBD.
5 out of 5
Recommended
for Everyone
by A verified traveler from SG

Nice hotel near to train station

Posted Apr 12, 2017
Friendly staff, good location. Walking distance to the main train station, easy access to town area and airport.
2 out of 5
by A verified traveler from London

Not a good experience

Posted Apr 10, 2017
My room's AC did not work and had to be moved. The hotel wifi's went down multiple times. Worse of all, the fire alarm went off everyday for no reason and it was extremely annoying to evacuate or have that loud sound in your room otherwise. They offered me no compensation for all of these whatsoever.
4 out of 5
Recommended
for Everyone
by A verified traveler

Not quite in the "Big City"

Posted Apr 8, 2017
Pros: Great location.
Cons: Rooms are have single glazed windows so there is a bit of road and rail noise at night.
Location: Very convenient to the railway station and the city centre but on the edge of the Surrey Hills residential area. Nice cafes and restaurants nearby.
Stayed three nights on holiday. Walked, took train, ate and drank around central city. Surrey Hills is pleasantly chilled
4 out of 5
Recommended
for Everyone
by A verified traveler from Queensland

Nice hotel close to public transport

Posted Apr 7, 2017
First trip to Sydney so having the train, light rail and buses so close to the hotel was great. Only 1/2 hour walk from the hotel to Circular Quay.