Breakfast, lunch and dinner served
Check availability

Reviews of Shangri-La Sydney

5 out of 5
Shangri-La Sydney
176 Cumberland Street, The Rocks, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 1033 out of 1750 reviews" "
Rating 8 - Good. 363 out of 1750 reviews" "
Rating 6 - Okay. 179 out of 1750 reviews" "
Rating 4 - Poor. 93 out of 1750 reviews" "
Rating 2 - Terrible. 82 out of 1750 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tracey, Montclair

Traveled with partner
Liked: Amenities, property conditions & facilities
Lovely rooms and very clean! A nice buffet breakfast is optional. Walking distance to the ferries and The Rocks area.
Stayed 1 night in Apr 2024

10/10 Excellent

Corinne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great property. It's worth every cent.
Stayed 1 night in Apr 2024

4/10 Poor

Andrea

Traveled with family
Disliked: Staff & service, property conditions & facilities
Was very excited to stay at the Shangri-la Sydney. Had just left the Shangri-la Cairns which was fantastic to arrive in Sydney and be checked in by the staff, who weren’t welcoming or friendly. Our bags were mixed up with the other people in our party and we got the wrong suitcases delivered to the room. There was dust in the room and it stayed there for the full 5 nights of our stay. We did have an nespresso machine but only large mugs, had to use the paper cups from the free water machine and requested cups to be sent up and it was just an ordinary cup not an espresso cup (we got these in cairns. Also got free water in Cairns). Went up to the bar, we waited and waited and eventually had to go up and ask for service. There was only three other people in the bar and 5 staff. When we had ordered, the manger ( I’m assuming) pulled our waiter away from making our drinks to move a table. We also went to the downstairs bar at happy hour and just one member of staff on to serve the drinks, and a lot of orders. So a long wait was had. To be honest the only thing going for this hotel was the view. It’s dated, needs totally redone and staff need to be more welcoming. Maybe a trip to the the Shangri la Cairns to see how it’s done
Stayed 5 nights in Mar 2024

4/10 Poor

Jon, Fairfield West

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately this was a stay which was missed. Last one was awesome. Got upgraded but bed and room was average. Comfort of bed was awful. Toilet was not flushing main bathroom. Had courtesy of staff knocking on door 11.50pm to turn a provided Bose system off. It was and we checked 45 decibels we simply had background music. Breakfast we had cold meals.. credit to staff offered replacements but it was clear a pre prep meal and stone cold. Def no way the place it was some year’s ago!
Stayed 1 night in Apr 2024

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at lovely location
Stayed 3 nights in Apr 2024

10/10 Excellent

Damien, Caves Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Shangri-La - beautiful and well positioned, great facilities and staff were super helpful. Enjoyed a drink in the beautiful ‘Blu Bar’ overlooking the harbour. Totally recommend for anyone looking for a lovely location.
Stayed 1 night in Apr 2024

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
They need to upgrade their mattresses / toppers. Not very comfortable. Quite hard. Breakfast was good. Especially good service from Hitomi.
Stayed 2 nights in Apr 2024

8/10 Good

Debra, Vancouver

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only 2 nights before our cruise, but enjoyed our stay. However, we arrived very early morning and the desk said they would text us when our room was ready, in an effort to prioritize us. They did not text, and we only found out it was ready when we went to the desk later afternoon and asked. Our luggage was even already in there. Also, we booked the 'deluxe darling harbour view' room, but our view was the highway to the bridge, not the harbour. Very disappointing. So don't believe the photos they show for the view from that room. We were on the 6th floor.
Stayed 2 nights in Apr 2024

10/10 Excellent

terrrence

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fantastic Service
Stayed 1 night in Apr 2024

10/10 Excellent

aiden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing, the staff were very attentive and accommodating, it was our wedding anniversary and they were kind enough to give a complimentary bottle of bubbles and some chocolate which were amazing. Have to call out the horizon club lounge staff on the afternoon and night shift on the 13th April they were all so friendly. Thanks for an amazing weekend stay Shangri-la Sydney team, looking forward to return soon.
Stayed 1 night in Apr 2024

10/10 Excellent

Barbara, Grange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm a bit of a frequent flyer here. This time I tried a Premier room (north-east corner, much more window) Nice
Stayed 4 nights in Apr 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. We always return there.
Stayed 1 night in Apr 2024

10/10 Excellent

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an excellent hotel, the staff were very accommodating and allowed us a very early check-in. The room was large with excellent views. There are very steep hills between Circular Quay and the hotel, strongly recommend arriving by taxi if you have large cases.
Stayed 1 night in Apr 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beds and linen plus large bathroom excellently appointed. Friendly concierge and desk staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

NIDA, HIGHLAND PARK

Traveled with partner
Liked: Amenities, property conditions & facilities
The staff at the front desk were wonderful. We were pleasantly surprised when Our room was upgraded. Service and staff was excellent.
Stayed 1 night in Apr 2024

6/10 Okay

leaon

Traveled with family
Liked: Cleanliness
For a 5 star hotel we had to ask for water daily, and also we got double charged for our stay and if I was the one that picked this up and still waiting for a refund a week after check out . The location was good but pretty average service for what you pay
Stayed 3 nights in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best hotel by far from all the travel I’ve done in my lifetime. The view is to die for on the 36 floor where I have my breakfast.
Stayed 3 nights in Apr 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Sean, aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for cruisers. Excellent service. Very friendly staff, specially Danielle ( front desk ) who was very helpful and gracious. She is a real gem to the Shangri-La group.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael, Snohomish

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024

10/10 Excellent

Vina, Pico Rivera

Liked: Cleanliness, staff & service, property conditions & facilities
Good service.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jayden Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible hotel. Wonderful service, fantastic location and brilliant room. Would highly recommend you stay here. 10/10
Stayed 6 nights in Mar 2024

10/10 Excellent

Weina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Best experience. Walk distance to Harbour bridge and Opera House. Nice view. Friendly staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and stay.
Stayed 4 nights in Mar 2024

8/10 Good

August

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The access to the harbor.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lei

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

10/10 Excellent

Garry Edward

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location and harbour views.
Stayed 3 nights in Mar 2024

10/10 Excellent

Naija

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent Valentines Day here and thoroughly loved EVERYTHING about this hotel & bonus was my boyfriend was impressed. :) Perfect location- close to everything! Perfectly walkable to everything…food/shops/Sydney must- see’s and STUNNING VIEWS from our panoramic windows!
Stayed 1 night in Feb 2024

10/10 Excellent

Frank, Sarasota

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Daniel

Liked: Property conditions & facilities
Such a high level hotel that doesn’t have a lobby bar area that is functional or not working at all is a surprise. Then if you go to the 32 floor the staff is rude and our service didn’t come to check on our table for at least 30 min. I think if you pay so much for a cocktail you should have great service. The room was cleaned and very spacious. Comfortable beds and nice views. Check in was way too slow and more complicated that it should be .
Stayed 2 nights in Mar 2024

10/10 Excellent

Zhu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty enjoy the time in the hotel.
Stayed 1 night in Mar 2024

8/10 Good

Consuelo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is not very accessible to foot traffic as it is up hill and with several uphill stair. Google maps was slightly giving different directions. Hotel uses individual complimentary shampoo/conditioner etc. Hopefully they can start using refillable dispenser for their products. To be more sustainable and control plastic use. Loved the new toothbrush that were available as complimentary. In all, I do recommend hotel. Good walking to the Circular Quay - pronounced “Circular Key” it’s an Aussie thing
Stayed 1 night in Mar 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very good
Stayed 2 nights in Mar 2024

6/10 Okay

Richard, Durham

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Next to freeway, rooms advertised as harbor view had very little harbor view until we complained, breakfast was included but it took forever to get a refill on coffee, hotel sits on a hill beyond the Quay and is quite a climb to get back to hotel from Quay on harbor
Stayed 6 nights in Feb 2024

10/10 Excellent

Ilaria

Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth Mary

Traveled with group
Liked: Property conditions & facilities
Excellent hotel with large room and amazing view of harbour. Great location. Only negative was breakfast. Very disappointing and definitely not worth the money.
Stayed 3 nights in Mar 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Jaspal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Laurel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing place to stay right in the heart of the city. Close walking distance to everything and the staff are amazing. We especially loved the help we received from the concierge. Totally recommend this place
Stayed 2 nights in Mar 2024

8/10 Good

Ioan

Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large and very well appointed room. Nice view over Circular Quay and city. Comfortable bed
Stayed 1 night in Mar 2024

8/10 Good

Arthur Jr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay there again
Stayed 2 nights in Mar 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean and nice hotel
Stayed 4 nights in Mar 2024

2/10 Terrible

Joanne

Stayed 2 nights in Mar 2024

10/10 Excellent

David

Stayed 2 nights in Mar 2024