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Opiniones de Shangri-La Sydney

5 out of 5
Shangri-La Sydney
176 Cumberland Street, The Rocks, NSW

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 1033 de 1750 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 363 de 1750 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 179 de 1750 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 93 de 1750 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 82 de 1750 opiniones" "

9.2/10

Limpieza

8.8/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Jose Luis

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

DELIA ROJAS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente lugar para hospedarse, todos muy amables
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Tracey, Montclair

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
Lovely rooms and very clean! A nice buffet breakfast is optional. Walking distance to the ferries and The Rocks area.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Corinne

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's a great property. It's worth every cent.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Andrea

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Was very excited to stay at the Shangri-la Sydney. Had just left the Shangri-la Cairns which was fantastic to arrive in Sydney and be checked in by the staff, who weren’t welcoming or friendly. Our bags were mixed up with the other people in our party and we got the wrong suitcases delivered to the room. There was dust in the room and it stayed there for the full 5 nights of our stay. We did have an nespresso machine but only large mugs, had to use the paper cups from the free water machine and requested cups to be sent up and it was just an ordinary cup not an espresso cup (we got these in cairns. Also got free water in Cairns). Went up to the bar, we waited and waited and eventually had to go up and ask for service. There was only three other people in the bar and 5 staff. When we had ordered, the manger ( I’m assuming) pulled our waiter away from making our drinks to move a table. We also went to the downstairs bar at happy hour and just one member of staff on to serve the drinks, and a lot of orders. So a long wait was had. To be honest the only thing going for this hotel was the view. It’s dated, needs totally redone and staff need to be more welcoming. Maybe a trip to the the Shangri la Cairns to see how it’s done
Se hospedó 5 noches en marzo de 2024

4/10 Malo

Jon, Fairfield West

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Unfortunately this was a stay which was missed. Last one was awesome. Got upgraded but bed and room was average. Comfort of bed was awful. Toilet was not flushing main bathroom. Had courtesy of staff knocking on door 11.50pm to turn a provided Bose system off. It was and we checked 45 decibels we simply had background music. Breakfast we had cold meals.. credit to staff offered replacements but it was clear a pre prep meal and stone cold. Def no way the place it was some year’s ago!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Judith

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay at lovely location
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Damien, Caves Beach

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really enjoyed our stay at the Shangri-La - beautiful and well positioned, great facilities and staff were super helpful. Enjoyed a drink in the beautiful ‘Blu Bar’ overlooking the harbour. Totally recommend for anyone looking for a lovely location.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Glenn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They need to upgrade their mattresses / toppers. Not very comfortable. Quite hard. Breakfast was good. Especially good service from Hitomi.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Debra, Vancouver

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were only 2 nights before our cruise, but enjoyed our stay. However, we arrived very early morning and the desk said they would text us when our room was ready, in an effort to prioritize us. They did not text, and we only found out it was ready when we went to the desk later afternoon and asked. Our luggage was even already in there. Also, we booked the 'deluxe darling harbour view' room, but our view was the highway to the bridge, not the harbour. Very disappointing. So don't believe the photos they show for the view from that room. We were on the 6th floor.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

terrrence

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Fantastic Service
Se hospedó 1 noche en abril de 2024

10/10 Excelente

aiden

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay was amazing, the staff were very attentive and accommodating, it was our wedding anniversary and they were kind enough to give a complimentary bottle of bubbles and some chocolate which were amazing. Have to call out the horizon club lounge staff on the afternoon and night shift on the 13th April they were all so friendly. Thanks for an amazing weekend stay Shangri-la Sydney team, looking forward to return soon.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Barbara, Grange

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I'm a bit of a frequent flyer here. This time I tried a Premier room (north-east corner, much more window) Nice
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Danielle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2024

10/10 Excelente

Denise

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely loved the hotel
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Troy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing place to stay. We always return there.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Dylan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's an excellent hotel, the staff were very accommodating and allowed us a very early check-in. The room was large with excellent views. There are very steep hills between Circular Quay and the hotel, strongly recommend arriving by taxi if you have large cases.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Bruce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great beds and linen plus large bathroom excellently appointed. Friendly concierge and desk staff.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

NIDA, HIGHLAND PARK

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
The staff at the front desk were wonderful. We were pleasantly surprised when Our room was upgraded. Service and staff was excellent.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

leaon

Viaje familiar
Le gustó: Limpieza
For a 5 star hotel we had to ask for water daily, and also we got double charged for our stay and if I was the one that picked this up and still waiting for a refund a week after check out . The location was good but pretty average service for what you pay
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Scott

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was the best hotel by far from all the travel I’ve done in my lifetime. The view is to die for on the 36 floor where I have my breakfast.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Eric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2024

10/10 Excelente

Sean, aurora

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Wayne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient for cruisers. Excellent service. Very friendly staff, specially Danielle ( front desk ) who was very helpful and gracious. She is a real gem to the Shangri-La group.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Michael, Snohomish

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Gunnar

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good hotel. Very friendly and attentive staff. However, the Hotel sits on top of a hill (The Rocks). It’s hard to get there by foot and almost impossible with a wheelchair or pram. Circular Quay seems near by but actually it’s quite a journey. You should consider this hotel only if you like to climb stairs or if you use always a Taxi. Don’t book it if you have a wheelchair or kids.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Vina, Pico Rivera

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good service.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Jayden Stephen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely incredible hotel. Wonderful service, fantastic location and brilliant room. Would highly recommend you stay here. 10/10
Se hospedó 6 noches en marzo de 2024

10/10 Excelente

Weina

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Best experience. Walk distance to Harbour bridge and Opera House. Nice view. Friendly staff
Se hospedó 2 noches en abril de 2024

8/10 Bueno

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Se hospedó 2 noches en abril de 2024

10/10 Excelente

Jan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property and stay.
Se hospedó 4 noches en marzo de 2024

8/10 Bueno

August

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The access to the harbor.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Lei

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Garry Edward

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved the location and harbour views.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Yooseon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Naija

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Spent Valentines Day here and thoroughly loved EVERYTHING about this hotel & bonus was my boyfriend was impressed. :) Perfect location- close to everything! Perfectly walkable to everything…food/shops/Sydney must- see’s and STUNNING VIEWS from our panoramic windows!
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Frank, Sarasota

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024

8/10 Bueno

Daniel

Le gustó: Condiciones de la propiedad
Such a high level hotel that doesn’t have a lobby bar area that is functional or not working at all is a surprise. Then if you go to the 32 floor the staff is rude and our service didn’t come to check on our table for at least 30 min. I think if you pay so much for a cocktail you should have great service. The room was cleaned and very spacious. Comfortable beds and nice views. Check in was way too slow and more complicated that it should be .
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Zhu

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pretty enjoy the time in the hotel.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Consuelo

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property is not very accessible to foot traffic as it is up hill and with several uphill stair. Google maps was slightly giving different directions. Hotel uses individual complimentary shampoo/conditioner etc. Hopefully they can start using refillable dispenser for their products. To be more sustainable and control plastic use. Loved the new toothbrush that were available as complimentary. In all, I do recommend hotel. Good walking to the Circular Quay - pronounced “Circular Key” it’s an Aussie thing
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Keith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s very good
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Richard, Durham

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Next to freeway, rooms advertised as harbor view had very little harbor view until we complained, breakfast was included but it took forever to get a refill on coffee, hotel sits on a hill beyond the Quay and is quite a climb to get back to hotel from Quay on harbor
Se hospedó 6 noches en febrero de 2024

10/10 Excelente

Ilaria

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Elizabeth Mary

Viaje en grupo
Le gustó: Condiciones de la propiedad
Excellent hotel with large room and amazing view of harbour. Great location. Only negative was breakfast. Very disappointing and definitely not worth the money.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Brett

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Jaspal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Laurel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was an amazing place to stay right in the heart of the city. Close walking distance to everything and the staff are amazing. We especially loved the help we received from the concierge. Totally recommend this place
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Ioan

Se hospedó 1 noche en marzo de 2024