Ratings based on 3,395 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the rocks

Posted Feb 4, 2016
It was a great place to stay. We will go back there in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from 東京

オペラハウス、ハーバーブリッジの夜景を同時に楽しめるホテル

Posted Feb 2, 2016
サーキュラーキーに近く夜景が抜群に綺麗です。シティまでは歩いて10分程度、治安が良いので、夜遅くても歩いて帰れました。
5 out of 5
Recommended
for Everyone
by A verified traveler from Queensland

We will return

Posted Feb 2, 2016
Terrific night. Staff and service was amazing. The room was clean and spacious. The view from our room was exacting what we had hoped for.
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff made every effort to help us organize plans

Posted Feb 1, 2016
Pros: Spacious rooms and location
Cons: Nohtig
Location: We walked to the Rocks shopping area, the Museum of Contemporary Art, the Opera House for our last evening in Sydney. The hotel was well located.
We were travelling for 6 weeks and the Shanghri-La was so comfortable plus very central in Sydney.
3 out of 5
by A verified traveler from Sydney

Good if you have money

Posted Jan 28, 2016
I recently stated at this hotel, it was lovely but all the extra costs just blew me out my budget. A nights stay resulted in. Paying for the room, extra to receive a room with a nice view and paying almost $60 for parking. Works out to be cheaper just to go a street away to Wilson parking. If you have money to spend on additional costs and price isn't an issue then this would be fantastic. But for the everyday consumer one nights stay will be all you can afford.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Western Australia

Great hotel, high up in the Rocks area

Posted Jan 26, 2016
Pros: The location, the customer service, the amazing views (especially from the restaurant on level 35)
Cons: I think the restaurant on level 35 should be open on Sunday nights,
Location: The location high up in the Rocks area, you can walk to circular quay or darling harbour, loads of places to eat out and shop
We loved being in this Hotel. The bed was really comfortable, the room was spacious and the bathroom was beautifully appointed. The view of the harbour was magnificent. What really impressed and surprised us though was the staff. Every single staff member was delightful to interact with, so helpful and friendly, they were amazing. We've never experienced customer service excellence like this before. I would definitely return to this hotel or other Shangrila hotels because of this.
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, NZ

Central location

Posted Jan 25, 2016
Pros: Staff were great
Cons: The surrounding topography
Location: Close to ferries and Opera House
Hotel is very central but it is on a hill so walking up to it is a bit of an issue and lots of steps up/down. Staff were excellent and very helpful so a very pleasant stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nürnberg, Bayern

Unvergleichlicher Blick aus der Hotelbar.

Posted Jan 25, 2016
Pros: Die Bar :-)
Cons: Brötchen zum Frühstück.
Location: Nahe zu Circular Quay, Hafen, Oper usw. Optimale Lage für jegliche Unternehmungen in Sydney.
Das Hotel liegt nahe dem traditionellen Viertel "The Rocks" mit seinen vielfältigen Ausgehmöglichkeiten. Zum Hafen mit Oper und Harbour Bridge sind es zu Fuß gerade mal fünf Minuten. Aus der Bar im 36 Stock genießt man einen einmaligen Blick. Service und Komfort sind der Klassifizierung entsprechend. Vereinzelte Kritik am Frühstück ist für uns nicht nachvollziehbar. Die Auswahl ist gut und ansprechend. Es gibt zwar keine Brötchen und die Wurstauswahl ist begrenzt, aber die übrigen Speisen sind vielfältig und von sehr guter Qualität. Wir würden das Hotel jederzeit wieder buchen.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2016
Close to all the tourist bits Syndet has to offer .Concergie was very helpful with his recommendations !
5 out of 5
Recommended
for Couples
by A verified traveler from Perth WA

Excellent hotel .

Posted Jan 20, 2016
Pros: The great harbour view room and restaurants
Cons: Nothing
Luxuriant hotel with beautiful rooms especially those with harbour views. Friendly and efficient staff.Great restaurants Short taxi ride to shopping