Ratings based on 5,127 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vic

Posted Feb 1, 2016
Pros: Accessability
Cons: Would not use or recommend the shuttle service from airport to hotel, didn't show up kept saying 20mins, waited over 90mins then got another shuttle
Location: Location was spot on things to do all around
Great hotel close to everything, whatever you do don't book the airport shuttle on this website, doesn't come and the staff hung up when contacted
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, WA

Walking distance to most attractions.

Posted Feb 1, 2016
Location: Hyde Park, Westfield Tower.
Staff very polite and friendly. Accomodation and view outstanding and most amenities within walking distance or easy to catch a train/bus.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2016
Great hotel in prime position. Great condition, facilities and service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Grand and Luxurious !!

Posted Feb 1, 2016
Pros: E-V-E-R-Y little T-H-I-N-G ......... .Our beautiful room with a view , bed ....soft as a cloud, georgeous bathroom with deep-soak tub
Cons: Nope................Loved it all !!!
Location: Very central to an abundant choice of all the popular tourist destinations ....& Close to St James station.
If you are looking for the Perfect Place to stay in Sydney....then choose The Sheraton.............Everything is first class............we had the most wonderful time ever.
3 out of 5
Recommended
for Everyone
by A verified traveler

Generally good however a few annoyances

Posted Jan 31, 2016
One would expect the Sheraton to be organised, professional and ensure their service is exceptional. My initial booking was for 2 nights and prior to arrival I extended to 3 nights and paid the full amount. I sought written confirmation from the hotel that I'd be in the same room for the 3 nights duration. Upon arrival I was advised i might need to change rooms and I would have to check out and check back in after the first night. I was also advised I might need to change rooms. When I advised I have an email confirmation from the hotel stating I would have the same room, the lady on reception quoted she'll see what she can do but can't promise anything. In addition I did have to check out, have the $100 bond returned to my account, check back in and have the bond taken from my account again after the first night. It seemed like madness. Apart from the party of kids next door that resulted in several managers present the next day and a strong smell of chlorine, it was an alright stay
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Executive suite

Posted Jan 30, 2016
Just beautiful I love this hotel Great location great helpful staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

A touch of luxury for two former Sydney residents

Posted Jan 29, 2016
Pros: Everything
Cons: We can not think of anything
Location: Walked to and from opera performance-easy. Art Gallery, Centrepoint, Westfield, QVB, ferries , trains, Hyde Pk, Botanic Gds, St Mary's Cathedral, etc
We had a short break in Sydney of four nights. Check in was smooth and courteous and we loved room 1110 as it was spacious, comfortable, luxurious and practical. There was an entrance hall with a large bathroom on the left and a walk in wardrobe on the right. Two fluffy towelling bathrobes awaited us and we could easily accommodate our two suitcases in the closet which is a first in our years of hotels, motels, apartments and ships. Usually our first stop is the purchase of coathangers so we were thrilled to have this basic in place ! We thought we had been upgraded to a suite as we had a lounge, desk with two chairs and a massive king sized bed. Everything was immaculate and toiletries were high quality. Lighting was good which is often not the case. The swimming pool was wonderful and the gymnasium the best we have ever seen in a five star hotel, here or overseas. Staff members were helpful and courteous eg TV was promptly fixed within a very short time. Ours was a city view room but that was fine. Location is fantastic with trains almost opposite and buses a short distance. Many major attractions are within walking distance. We never had to wait for a lift.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bowral NSW

Posted Jan 27, 2016
Pros: Very well appointed, great staff, who went out of their way to make us feel welcome
Location: Locate across the road from Hyde Park and close to many other interesting sights
Travelled to Sydney for romantic dinner and night out to celebrate our birthdays and couldn't have chosen a nicer place to stay. Everything was just magical and we dined in the restaurant which was just delicious. LOVED IT
5 out of 5
Recommended
for Everyone
by A verified traveler from perth australia

Central and luxurious

Posted Jan 25, 2016
Pleasant stay and staff very helpful,bed is super comfortable. Central and luxurious. Will definately return.
4 out of 5
Recommended
for Everyone
by A verified traveler from akl, new zealand

nice hotel closed to shopping center

Posted Jan 24, 2016
Friendly staff, overall happy to go back next time