Ratings based on 437 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
90% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

If you need to stay in Darlin Harbour, great spot.

Posted Aug 24, 2015
Pros: well decorated, great staff especially the front end staff. Matt was very helpful, professional, friendly and goes beyond the job.
Cons: See first comment! Nothing to do with your Hotel... however some of the taxi drivers were shocking... two didn't know where they were going.
Location: We didnt have much time to do any sight seeing as we were attending a convention.
Great service/support from the staff, great position if your staying in Darling Harbour. There were four of us in the room , although we had two very confortable double beds it was very tight for all of us.(four adults) We found the lighting really very poor, for putting on make up it was shoking, and that was very important for us as we were attending two very important events. Also considering there were four of us there was not enough coffee, cups, towels, face washers and toiletries, we had to keep ringing for more of those items. The other issue was the bathroom set up, the shower and toilet glass was see through, not enough privacy !!!! it was very unconfortable as we didn't know each other very well. Over all we enjoyed our stay, and would return
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2015
Very new and modern once you work out how everything works it's simple
5 out of 5
Recommended
for Everyone
by A verified traveler from JP

Good location and excellent service

Posted Jul 25, 2015
Although this hotel is not in the center city it has an easy, pedestrian only, connection to the heart of the city which makes for a very pleasant walk along Darling Harbor. The hotel staff were extremely helpful and super professional. The room was nicely decorated and spacious. All services were coordinated without any disruption to me. One disappointing part is that the gym was being renovated and some renovation noise was heard sporadically, but the manager made a direct call to apologize and offer a complimentary breakfast. That was really a great example how they care for their customers. Overall, I had a great experience and would stay here again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Great Location

Posted Jun 2, 2015 on Lastminute
Pros: The service of the staff
Location: Great location central to Darling Harbour and great transport system at your doorstep
Excellent experience across our 3 night stay. Receive complementary wine and cheese platter as a surprise for our anniversary. All staff always had a smile on their faces
5 out of 5
Recommended
for Couples
by A verified traveler

Impeccable

Posted Jun 2, 2015 on Hotels
We arrived to check in and were informed that the Hotel was fully booked so we were being upgraded to stay in one of the penthouse suites. The suite was amazing, the staff were more than helpful and there was nothing at all I could fault with my experience at this Hotel, I would definitely go back and recommend to friends.
5 out of 5
Recommended
for Getaway With Friends
by mirani from jakarta

great

Posted May 30, 2015 on Hotels
Great hotel...would stay there for next holiday
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Posted May 24, 2015
Nice hotel, if your a non smoker make sure you ask for a non smoking room. Amazing restaurants downstairs and comfy beds.
5 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool NSW

Great City Stay

Posted May 20, 2015 on Wotif
We had a very enjoyable and relaxing stay. The staff are wonderful and the room was every thing you could ask for. I will be back and soon
5 out of 5
Recommended
for Business Travelers
by Teng from Melbourne

Great Customer Experience

Posted May 19, 2015 on Hotels
excellant
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne vic

Great hotel with great service

Posted May 17, 2015 on Wotif
Stlylish furniture, very new, great customer service, staff willing to go extra mile to make you feel comfortable. Would definitely go back. Casino inside complex and water close by