Ratings based on 1 Verified Reviews

2.0 out of 5
1.0 Room cleanliness
5.0 Service & staff
2.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Brisbane

Excellent staff but extremely dirty hostel

Posted May 9, 2017
Pros: Staff helpful, professional, great!
Cons: cleanness
I spent 1 night in Sydney due to some meetings I had over there (I'm from Brisbane). The staff was awesome! The girl in the evening was very accommodating and professional. I had to leave at 7 am the following day but I wanted to leave my luggage at the hostel since I wasn't able to take it with me to the meeting. Although the reception opens at 8 am she offered me to call her on my way out to pick up my luggage and keep it safe. She woke up earlier to pick up my luggage (that's a 5 star hotel service!!!!). Unfortunately, the hostel was very smelly and very dirty. The rooms was disgusting and there were food all over the floor and the smell was horrible. The kitchen was very dirty and there was no real place to sit down or relax. I think the may problem are the guests, they are very disgusting. I think most people live in the hostel and it looks like they are working during the day in the city. Although I saw some staff cleaning the kitchen at night (and they did a good job) and some cleaners in the morning starting early, the hostel is very dirty due to the in house guests. I appreciate their efforts but the hostel is horrible. Once again, the staff is better than many 5 stars hotels. Good on them! But unfortunately I wouldn't stay again due the lack of cleanness. Martin