Ratings based on 110 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Very nice and quiet hotel

Posted Aug 26, 2016
Pros: Rooms and design.
Cons: Nothing, all good.
Location: Walking distance from the Museum of Contemporary art and the Opera House.
Small, cool and super comfortable hotel. Nice design, friendly staff, great pool and gym.
Comment from Hotel Management
Aug 30, 2016 by Saha Salim, Hotel Management
Dear Geo Thank you for your kind comments following your stay with us. I am delighted to know that you enjoyed our convenient location, facilities and service. We look forward to welcoming you back to The Langham, Sydney in the near future. Kind Regards Saha Salim Revenue Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2016
great hotel with pleasant staff, would stay again
Comment from Hotel Management
Aug 30, 2016 by Saha Salim, Hotel Management
Dear Guest Thank you for your kind comments following your stay with us at The Langham Sydney. We look forward to welcoming you back in the near future. Kind Regards Saha Salim Revenue Manager
3 out of 5
by A verified traveler from minneapolis, mn

Lots of little problems amount to an unhappy stay

Posted Aug 24, 2016
Internet didn't work for a day for me. Staff's attempts to solve was a combination of incompetence and indifference. At Check in the person said she is making a note to upgrade to harbor view. Nobody called of course. On day 4 a manager called because they got a call from Expedia that u wasn't happy with check in. I mentioned the upgrade. He seemed unaware. So much for "making a note". Some items of room service food outtageouslh priced even for Sydney. Overall not a terrible hotel but for the same price there are others that deserve my money more.
Comment from Hotel Management
Aug 30, 2016 by Saha Salim, Hotel Management
Dear John Thank you for taking the time to share your feedback with us. I am sorry to hear of the little problems you had during your stay and that they were not satisfactorily resolved prior to your departure. We take your comments as an opportunity for us to improve and we hope to have the opportunity to provide you with a much better experience in the near future. Kind Regards Saha Salim Revenue Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from South Coast NSW

Location & Luxury

Posted Aug 22, 2016
Pros: Loved the room, the indoor pool & the food. Staff are amazing.
Cons: You can't improve on perfection.
Location: 9 min walk to railway station, 15 min walk to Queen Vic building, 8 min walk to Wild life Park @ Darling harbour, 7 min walk to Sydney eye tower.
Luxury hotel in a great location with views @ affordable prices, staff are friendly with smiling faces & impeccable manners. Rooms are absolutely spotless. Treated out 10 yr old child like a Princess.
Comment from Hotel Management
Aug 24, 2016 by Saha Salim, Hotel Management
Dear Sandy Thank you for taking the time to share your kind feedback following your stay at The Langham, Sydney. I am delighted to know that your stay was perfect and that you enjoyed our convenient location and impeccable service. We look forward to treating you and your family like royalty again in the near future. Kind Regards Saha Salim Revenue Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

What a treat.

Posted Aug 7, 2016
Pros: Everything. We were sad when the weekend was over.
Cons: The Day spa was closed during our stay, we went elsewhere but would have used the onsite facilities as it had a delicious aroma.
Location: The Concierge suggested 'The Cut' for dinner Yum worth visiting. The signature rib fillet dish is great! Paradise Thai Massage is amazing as well.
Customer service is impeccable here. The hotel is located in a very convenient spot as it is close to everything! Walking distance to all the sights.The rooms are very large and have the most comfortable beds. The full blockout curtains ensure that you have no idea what time of day it is. The Langham is better than any other hotel that I have stayed in. The Concierge really know their stuff and the staff in Palm Court are amazing. Be sure to book yourself in for High Tea, this was very enjoyable. We especially loved the lamingtons. Reception were a delight. We arrived super early for our booking and they moved mountains to allow us to check in early. Its the little touches that make this place such as the complimentary bathroom accessories. They were comprehensive, more than we have ever seen before and the towels were massive, we especially loved the warm towel rack, rain shower and robes. The turn down service was a lovely addition. We really loved this place and cannot wait to come back. What a treat.
Comment from Hotel Management
by Revenue Manager, Hotel Management
Dear Sharleen Thank you so much for taking the time to leave your comments following your stay with us at The Langham, Sydney. We are delighted to know that you have thoroughly enjoyed our product and service touch points. We apologise if the closure of our Day Spa during your stay caused any inconvenience. The Day Spa is scheduled to reopen next month and we look forward to welcoming you back to The Langham, Sydney for the full experience. Kind Regards Saha Salim Revenue Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu

Great small attentive hotel

Posted Jul 28, 2016
Absolutely a pleasure staying here and away from the usual large chains.
Comment from Hotel Management
Jul 29, 2016 by The Langham, Sydney, Hotel Management
Dear Mark Thank you for taking the time to share your feedback following your stay with us at The Langham, Sydney. I am delighted to know that you enjoyed the tranquility of our location in a quiet enclave in the Rocks district and our attentive service. We look forward to welcoming you again in the near future. Kind Regards Saha Salim Revenue Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Beautiful hotel

Posted May 3, 2016
A really nice hotel in a charming neighbourhood. The rooms are spacious and nicely appointed, the staff all very helpful and just 5/10 minute walk from the centre of town in the pleasant, quiet and historic part named Rocks.
Comment from Hotel Management
Jun 7, 2016 by Sonia Lefevre - General Manager, Hotel Management
Dear Mark Thank you for taking the time to offer us your feedback following your stay with us. We are delighted to know that you enjoyed the convenience of our location. Your positive comments have been shared with our team. We look forward to welcoming you back to The Langham, Sydney. Kind Regards Sonia Lefevre General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Melbourne, Australia

A wonderful stay

Posted Apr 16, 2016
Pros: The style and class. Everyone was special.
Cons: The mini bar fridge was awkward and we couldn't find a price list for the mini bar goods. Coffee machine did not have instructions....we googled it!
Location: short walk to Circular Quay and the rocks. A couple of good old pubs just up the road.
The style and feel of the Langham Sydney was dreamy...just like the Langham in Shanghai. Very pleased with the character of the building and the room. Staff service was superb. A wonderful way to spend our wedding anniversary weekend.
Comment from Hotel Management
Jun 7, 2016 by General Manager, Hotel Management
Dear Rosie Thank you for taking the time to post your review of The Langham, Sydney. We appreciate your glowing comments on the style and class of our hotel, and the convenience of our location. We have taken on board your constructive feedback on the mini bar fridge and the lack of instructions for the in-room coffee machine. We look forward to your next visit and making your next special occasion memorable. Kind Regards Sonia Lefevre General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Country Victoria

Top shelf

Posted Apr 9, 2016
My daughter and I recently enjoyed three fabulous days at the Langham in Sydney and could not fault the experience in any way. Every member of staff was exceptional and made our stay very memorable.
Comment from Hotel Management
Jun 7, 2016 by General Manager, Hotel Management
Dear Carolyn Thank you for your kind feedback and comments following your stay with us. Our team is delighted to know that you and your daughter had a fabulous experience and look forward to welcoming you back to The Langham, Sydney. Kind Regards Sonia Lefevre General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2016
Great Hotel. Liked the very large bedrooms. Staff were very friendly and super efficient. We have previously stayed in 5 star hotels closer to the Circular Quay but this hotel was definitely the best and worth the longer walk.