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Reviews of The Maisonette

3 out of 5
The Maisonette
31 Challis Avenue, Potts Point, NSW

Reviews

7.6

Good

Rating 10 - Excellent. 85 out of 368 reviews" "
Rating 8 - Good. 146 out of 368 reviews" "
Rating 6 - Okay. 103 out of 368 reviews" "
Rating 4 - Poor. 25 out of 368 reviews" "
Rating 2 - Terrible. 9 out of 368 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Franco, Montreal , Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in an outstanding area of Potts Point. Great services and restaurants walking distance. Staff was extremely helpful and accommodating. Charming room with all you need .
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You couldn't ask for a better location and the staff were great. It was perfect for us and I have nothing bad to say about it.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Rebekah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and Quaint
The three flights of stairs were a bit daunting with large luggage, however, we were very pleased with the decor and comfort of our room on the third floor. The bathroom was very small, but modern with everything you need. It was fun overlooking the street activity and having great restaurants just steps away from the hotel. It's in an excellent part of town that is convenient, quiet, and felt safe.
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service. Nearby plenty of restaurants bars and a supermarket. Kings Cross train station nearby. Those narrow stairs are a challenge with heavy luggage but I knew that before booking. Only change I’d make is better quality coffee in the room- currently only instant.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Stayed 4 nights in Dec 2019

8/10 Good

Roland

Stayed 2 nights in Nov 2019

8/10 Good

GEOFF

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Simon

Liked: Cleanliness, staff & service, room comfort
Great little hotel.
Nice little hotel with quirky rooms. The area is ok but be careful when walking back at night via Victoria Street. No fault of hotel thou.
Stayed 1 night in Nov 2019
Response from The Front Desk Team on Nov 22, 2019
Dear Simon Thank you for taking the time to write a review. We are very pleased that you enjoyed your stay. We hope to welcome you back in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny little hotel tucked among small sidewalk cafes in a good location. Walking distance to Botanic Gardens, Mrs. Macquarie’s Chair, and the SydneyOpera House. Manager is very friendly and helpful.
Stayed 1 night in Nov 2019
Response from The Front Desk Team on Nov 22, 2019
Dear Anonymous Is is very pleasing to read that you enjoyed your stay. Our priority is to make our guests feel welcomed and do our best to provide them any assistance they require to enjoy the best Sydney has to offer. We are quite fortunate to be located on the edge of our beautiful city which gives people the added benefit of being able to experience Sydney like a local. We hope to see you soon!

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2019
Response from The Front Desk Team on Nov 22, 2019
Thank you for rating us highly!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Location,room,price. Third floor walkup not ideal but good exercise.
Stayed 1 night in Oct 2019
Response from The Front Desk Team on Nov 22, 2019
Dear Anonymous, Thank you for the fabulous rating. It is also great that you mention the stairs. Our property was built in 1929 when elevators were not common. Yes we agree, it is certainly great exercise though. We hope to see you again!

6/10 Okay

Dale

Liked: Staff & service
The hotel needs an elevator for those on the second and third floors. Also the bathroom is Just adequate and very small. Shower inadequate. Very friendly and attempt to accommodate.
Stayed 3 nights in Oct 2019
Response from The Front Desk Team on Nov 22, 2019
Dear Dale Thank you for taking the time to post a review. Our property was built in 1929 when elevators were not common. We are very pleased that you found our team friendly. Our front desk team do try their very best to make our guests stay in Sydney an enjoyable experience.

4/10 Poor

Verified traveler

Disliked: Staff & service
Not recommended for the weak or frail.
This hotel should only be recommended for guests with little luggage. The hotel has no lift or porter to help with any luggage. We arrived with 2 large 30kg cases and 2 flight cases as we were going on a cruise after our four days in Sydney. We were given a room on the 3rd floor and being over 70 years old had to struggle getting the luggage up three flights of narrow stairs, and again back down when checking out. This feature should be included in any hotel descriptions, if it had of been I would have chosen somewhere else to stay. The hotel is located on a street where you can’t park if you try and park outside the hotel you stop all traffic. The only advice given was use a car park at a remote location, but how do you then struggle with all of your luggage through Sydney streets. As I said this hotel should only be recommended for a business stay with little more luggage than a laptop computer.
Stayed 4 nights in Oct 2019

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, near some good cafes and restaurants. Cosy, comfortable and clean.
Stayed 3 nights in Aug 2019
Response from Front Desk Team on Sep 26, 2019
Dear Guest Thank you for your positive review. We are very pleased you were happy with our property and look forward to hopefully welcoming you in the near future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception and very convenient room that is small, but well-designed and equipped with all necessities
Stayed 1 night in Aug 2019
Response from THE FRONT DESK TEAM on Sep 26, 2019
Dear Guest it is wonderful to read your review. It is really important to us that our guests enjoy not only their stay but their time in Sydney. Thank you for the feedback.

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rooms and great location.
Excellent rooms and great location. Perfect for our needs (business trip). Would definitely book again.
Stayed 1 night in Jul 2019

8/10 Good

WY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service with nice staff Close to the King Cross Station Price is good hahaha
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a cute, older style property with some renovations. Very clean and had friendly professional staff, we thought it was good value. Bathroom was super tiny. Nothing fancy but a comfortable and well priced bed in Potts Point. We would stay again.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well equipped rooms for one. Excellent quiet location and we'll presented rooms.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Good customer service. Wifi signal always weak.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and the care taken with the presentation of the room
Stayed 3 nights in Apr 2019

10/10 Excellent

Melbourne

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This property was great close to everything walking distance to Opera house, cafes, grocery store, chemist. The staff were awesome printing up public transport directions. I visited with my young daughters and we felt safe in the area and in the hotel. I would recommend for families
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 26 nights in Mar 2019

8/10 Good

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The Hotel is close to many restaurants and bars and is good for the price you pay.
Stayed 2 nights in Mar 2019

8/10 Good

Michelle

Liked: Cleanliness
Stairs up to rooms steep and narrow very hard with bags. No lift and no one to help.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling? Wash your Clothes here, Gosh Darn It.
Lovely staff! My booking contained a communal bathroom/toilet. Not a problem. The bathroom was always vacant. Sydney is expensive for accommodation. It is a small sacrifice to share a bathroom in order to reduce the price. Note, the bed itself was actually a bit hard. I hope the hotel upgrades all beds. Note 2, there are 2 close laundromats. This could be very beneficial to travelers who have 6 pairs of used underclothes.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, great staff! Good recommendations to restraunts.
Stayed 1 night in Mar 2019

8/10 Good

Manon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
I had a wonderful stay at the hotel. My room was comfortable, everything was always very clean. It had everything I needed and the shared bathroom was next door. It had a desk which I used for work, the wifi worked perfectly and it had a good working fridge. The staff was very friendly and service orientated.
Stayed 1 night in Feb 2019

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and very helpful staff. We have already booked our second stay!
Stayed 3 nights in Mar 2019

8/10 Good

Sue, Manchester, gb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and decorated lovely and unique. Didn't like the fact there was no elevator, which was only a problem when checking in and out with big cases.
Stayed 5 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Liked the location, didn’t like the size of the bathroom.
Stayed 4 nights in Feb 2019

10/10 Excellent

Pei-Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location for a night out. Very reasonably priced for a comfortable, clean hotel!
Stayed 1 night in Dec 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good Value in Good Location
Good value in good location. Small basic clean room.
Stayed 2 nights in Nov 2018

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in pleasant location
Well situated property close to some excellent dining and cafe options. Short walk to Kings Cross but away from the noise and bustle, quick Uber or rail trip to city centre. Leafy and elegant neighbourhood.
Stayed 3 nights in Nov 2018

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed twice within 3 weeks and already gave my review
Stayed 3 nights in Nov 2018

8/10 Good

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2018

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
Nice little hotel! A bit annoying there is no lift and the staircase is rather narrow, quite tricky to negotiate with a suitcase. Room however, was lovely. A little small and the view was of next door so a bit disappointing but if you're not spending a lot of time in your room then it's okay. Staff were really helpful and great at explaining whats what in Sydney!
Stayed 5 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness
Great value, convenient location
Room was cosy but practical. Not much room to sit/work at a desk, but plenty of cafes nearby to use for working/reading etc.
Stayed 5 nights in Jul 2018
Response from Sydney Lodges Team on Aug 31, 2018
Thank you for the great review of our hotel! and for the feedback on ironing boards. We are glad that you enjoyed your stay overall and hope to see you again very soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
easy walk from Kings Cross Station a beautiful neighbourhood
Stayed 1 night in Jul 2018
Response from Sydney Lodges Team on Aug 31, 2018
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Good sized room (king), but tiny bathroom. Windows that actually open. Overall, very good value for money.
Stayed 2 nights in Apr 2018