Ratings based on 392 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Oct 31, 2016
Location: Perfect, had dinner in one of the local Italian restaurants which was superb.
We only had one night stay but were very pleased with the whole experience. Staff were great and the apartment was spacious and very clean. Location was perfect
3 out of 5
by A verified traveler from Tauranga

Sebel Chatswood September 2016

Posted Sep 19, 2016
Pros: Location. Two bedrooms and two bathrooms and good sized fridge.
Cons: Spa pool could be heated and décor updated.
Location: Right across the road from Westfield and 2 minutes from the train.
Three of shared a two bedroom apartment. Two bedrooms and two bathrooms, with a kitchen lounge and laundry. Well laid out and comfortable. Bed was comfortable. Apartment had two TV's and lots of wardrobe space. Hotel is a little dated and for the price I expected something a little more modern. The disappointing aspect was that the spa pool was cold and unusable. Also only one shower can be used at a time. If another tap is turned on the water temperature changes radically. Reception did allow us a late checkout which was great. Close to Chatswood Train Station.
Comment from Hotel Management
Oct 11, 2016 by Sebel Chatswood, Hotel Management
Dear Sandra, Thank you for taking the time to share your feedback with us. It was lovely to note that you enjoyed our convenient location in the heart of Chatswood, surrounded by so many great shops, cafes, restaurants, and public transport links. I was delighted to learn that you found our two bedroom apartments to be spacious, and well equipped with a large fridge. I note your comments regarding the the decor and have taken these on board. With regards to our spa, it is heated at all times. I am deeply sorry to learn that it was not heated during your stay. The taps should not change temperature when a second one is turned on, and I am saddened to learn that this occurred. Sandra, thank you again for sharing your feedback and for choosing to stay with us. We hope you will allow us the opportunity to welcome you again. Kind regards, Sandra Crisafi General Manager
4 out of 5
by A verified traveler from NSW

Central to shopping and transport to the city.

Posted Aug 29, 2016
Great location opposite Westfield in middle of major shopping precinct, loads of cafes and restaurants with major transport interchange 2 mins walk, lift system confusing from carpark to higher floors confusing on arrival. Helpful, friendly staff, room was huge with great views and great facilities. Only minor issues were workmen banging outside and sounded like upstairs from 8 am without notice work was taking place and could hear trains arriving, departing even from 25th floor from nearby station. Was travelling in a wheelchair but room type was not available for disabled access but after calling hotel prior to arrival they provided disabled shower chair for shower stall for my use which was very much appreciated. Overall would recommend.
Comment from Hotel Management
Sep 5, 2016 by Sebel Chatswood, Hotel Management
Dear Kaye, Thank you for taking the time to share your feedback with us. I was so pleased to learn that you found our great location in the heart of Chatswood to be convenient. We are so lucky to have so many great shops, cafes, restaurants and public transport links offered on our doorstep. I was most delighted to note your comments regarding our helpful and friendly team, and I am glad that they were able to assist you with disabled shower access; they will be absolutely thrilled to hear that they had such a positive impact on your stay. I was disheartened to learn that external noises negatively impacted your stay, and I am apologise for the upset that this caused. Kaye, thank you again for sharing your feedback and for choosing to stay with us. We hope you will allow us the opportunity to welcome you again. Kind regards, Sandra Crisafi General Manager
5 out of 5
by A verified traveler from Newcastle

Great location for shops, Asian food and transport

Posted Aug 21, 2016
Pros: See above
Location: See above
I has a 2 bedroom 2 bathroom apartment with stunning view of Sydney CBD. Spacious kitchen and full size fridge and separate lounge room. Clean, comfortable, contemporary. Fabulous staff - always are at this Sebel. Very quiet room, good car parking available on site and half the price of cbd parking. Walk across the road and in 30 seconds you are in Westfield. Lots of good eating places within 2 minutes walk. Train one minute away. It ticks all the boxes.
Comment from Hotel Management
Aug 31, 2016 by Sebel Chatswood, Hotel Management
Dear Kath, Warm greetings from The Sebel Sydney Chatswood. We very much appreciate you taking the time to share this glowing review of our hotel. It’s lovely to note that you enjoyed the stunning views of Sydney’s CBD offered in our spacious 2 bedroom apartment. I was delighted to learn that you utilised our in-suite comforts, including our full size fridge and separate lounge room. I would like to thank you for acknowledging our fabulous team, who will be absolutely thrilled to hear that they had a positive impact on your stay. You’re right, there are so many great shops, cafes, restaurants and public transport links offered on our doorstep, and I’m glad that these were of convenience to you. Kath, thank you again for sharing this great review and for choosing to stay with us. We look forward to welcoming you back again soon. Kind regards, Sandra Crisafi General Manager
5 out of 5
by A verified traveler

Central luxury and loads of space

Posted Aug 7, 2016 on Lastminute
Pros: The layout was ideal with two separate wings with a bedroom and bathroom at opposite ends. A great central lounge and fully appointed kitchen.
Cons: Nothing
Location: An ideal central location, right in the heart of the action with all the shops and restaurants on your doorstep.
An ideal central location and beautiful hotel with all the facilities you could need. The room was an extremely well appointed traditional apartment with ample space. An added bonus was the oversized balcony and view.
Comment from Hotel Management
Sep 5, 2016 by SebelChatswood, Hotel Management
Dear Deb, Warm greetings from The Sebel Sydney Chatswood. We very much appreciate you sharing this glowing review of our hotel. I was thrilled to learn that you enjoyed the layout and in-suite comforts of our spacious apartments. It was lovely to note that you found our hotel to be equipped with all the facilities you could need, and that you were pleased with the views offered on our over-sized balconies. You're right, our location is ideal and we are so lucky to have so many great shops, cafes, restaurants and public transport links offered on our doorstep and I am glad that these were of convenience to you. Deb, thank you again for sharing this great review and for choosing to stay with us. We hope you will allow us the opportunity to welcome you again. Kind regards, Sandra Crisafi General Manager
5 out of 5
by A verified traveler from Albion Park

Great size

Posted Jul 17, 2016 on Wotif
Lovely set up, comfortable beds, super clean room. restaurants and shopping just at your door step. Highly recommend.
Comment from Hotel Management
by SebelChatswood, Hotel Management
Dear Craig, We appreciate you taking the time to share this glowing review of our hotel. It was a pleasure to read your comments. It was lovely to note that you found our beds to be comfortable, and that you enjoyed the layout of our apartments. You’re right, there are so many shops and restaurants offered at our doorstep, and we are so fortunate to be situated in such a convenient location. Thank you again for sharing your review Craig, we appreciate you recommend us and look forward to welcoming you again. Kind regards, Sandra Crisafi General Manager
5 out of 5
by A verified traveler

Posted Jul 17, 2016 on Wotif
Everything was great. Except no free wifi in this apartment. We had to pay for the internet.
Comment from Hotel Management
by SebelChatswood, Hotel Management
Dear Anonymous, Thank you for sharing your feedback with us. I was delighted to note that everything about your stay was great! I understand your concerns regarding our WiFi situation, and I am sorry for the negative impact this had on your stay. We are currently in the process of installing WiFi access in every apartment throughout the building which will eliminate our temporary internet services. Thank you again for sharing this review and for choosing to stay with us. We hope you will allow us the opportunity to welcome you again. Kind regards, Sandra Crisafi General Manager
4 out of 5
by A verified traveler

Posted Jul 10, 2016 on Hotels
Good location
Comment from Hotel Management
Jul 19, 2016 by Sandra, Hotel Management
Dear Anonymous, Thank you for sharing feedback regarding your stay at The Sebel Sydney Chatswood. I was pleased to note that you enjoyed our great location, with our hotel situated right in the middle of all the action here in Chatswood. Thank you again for sharing your comments and for choosing to stay with us. We hope you will allow us the opportunity to welcome you again. Kind regards, Sandra Crisafi General Manager
5 out of 5
by A verified traveler

Girls Nite In

Posted Jun 26, 2016 on Wotif
Pros: location and general feel
Cons: nothing that I could see
Location: Westfields / the Mall / the Interchange / great cafes / lots of entertainment areas
We booked in early on Saturday morning and the reception staff could not have been friendlier. We left our luggage with them and on our return at 4pm after a big day out our bags had been taken to our rooms. Our room was a two bedroom apartment and it was lovely and clean and very welcoming. We had a wonderful stay everything we needed was in the room and we slept like babies and we breakfasted the next morning at Lid Jar - recommended to us by our lovely receptionist. Thank you for that - the food was excellent. Overall a wonderful stay and I look forward to coming back to the Sebel Chatswood many many times in the future.
Comment from Hotel Management
Jun 29, 2016 by Sebel Chatswood, Hotel Management
Dear Anonymous, Thankyou for sharing this glowing review of our hotel, your comments were a pleasure to read. I am so glad that you found our spacious apartments to be comfortable. It’s also lovely to note that you enjoyed our convenient location, with so many great sources of entertainment offered on our doorstep. I was most delighted to note your comments regarding our team, and their services and would like to thank you for acknowledging them. We are so lucky to be home to such a wonderful team here at The Sebel Sydney Chatswood. Thank you again for sharing your review, and for choosing to stay with us. We are all very much looking forward to welcoming you again. Kind regards, Sandra Crisafi General Manager
5 out of 5
by peter from lake mac

family of five

Posted Jun 15, 2016 on Hotels
would definitely recommend
Comment from Hotel Management
Jun 30, 2016 by Sandra, Hotel Management
Dear Peter, We very much appreciate your feedback regarding your stay at The Sebel Sydney Chatswood. It is always a pleasure to receive positive feedback and I thank you for the ratings you have provided. I am sure these ratings will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and for choosing to stay with us. We hope you will allow us the opportunity to welcome you again. Kind regards, Sandra Crisafi General Manager