Ratings based on 597 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Nice hotel

Posted Feb 17, 2017
Great hotel near Pitt street mall and walking distance to harbour bridge & opera house!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Most beautiful way to wake up

Posted Feb 12, 2017
Such a nice room, very clean and well stocked. The staff are very responsive and helpful. The nicest part is the buffet breakfast served in the beautiful 1 Martin Place building.
5 out of 5
Recommended
for Everyone
by A verified traveler from Camden

A great hotel in the heart of the city.

Posted Feb 11, 2017
Pros: It was great to have a luxurious bath - very relaxing!!!
Cons: Heat pool!
Location: Location was great and close enough for trip to Harbour Bridge, Opera House, Botanic Gardens and Ferries!
Close to everything in the city. Buffet was exceptional and a must to do at least for 1 breakfast. Staff were very friendly and helpful. Only downside was that the pool was not heated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2017
Great stay, good location, good service, except for some of the facility is not up to trend (eg swimming pool)
5 out of 5
Recommended
for Everyone
by A verified traveler

great Stay

Posted Jan 26, 2017
I have been recommended to stay at the Westin and now that I have . I will always try to book there when travelling
1 out of 5
by A verified traveler

Insultingly third rate hotel at 5-star prices

Posted Jan 26, 2017
Pros: Room was available.
Cons: Read the negative reviews.
Location: Like all the other city hotels, it's centrally located, nothing special there.
From the moment you arrive, you know you're in a third rate establishment and you're on your own. Read the negative reviews. Wish I had! If you're exhausted but need at least 3-star hotel amenities and service, forget it. Oh, in the reviews they say if you ask, you will be given the razor, toothbrush/toothpaste, maybe even room slippers. The hotel has the feel of a railway station without the convenient stores where you can pick up essentials. The room lighting, storage and so forth need to be improved based on guest comments; at least a footlight would help. Attractive at first glance, the rooms don't work. Priority has been given to the bar. No complimentary water. It's a shakedown. Don't expect the trash bin to be emptied so avoid tossing food scraps into it. Exhausted One, be sure to use the "Do Not Disturb" button or your nap will be interrupted by obsequious ?contract labour? inquiring in a non-Australian accent "Did someone clean your room today?" But at least there's the pool and the steam sauna of an associated gym. Can't be all bad. The alarming cries of "Disgusting! Disgusting!" that greet you as white-robed guests flee the gym help prepare you for the worst. Assured that the pool is a no-go, you find your way to the steam sauna, open the door, and breathe in. "Revolting" best describes that experience. But surely they can make a go of the breakfast? At least a decent cup of coffee? Forget it!
5 out of 5
Recommended
for Everyone
by A verified traveler

All the comfort you could wish for

Posted Jan 25, 2017
A very nice experience from the check-in till the check-out. Very prof staff and the suite is spacious and had all the facilities you could wish for. The location is of course extremly convenient!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2017
Beautiful hotel close to everything. View from the bathroom was amazing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
Nice hotel very friendly staff no parking onsite but just down the road
5 out of 5
Recommended
for Everyone
by A verified traveler from A

Posted Jan 13, 2017
Great stay. Clean, central and lovely staff. Would definitely consider staying again. Thank you