Ratings based on 5,541 Verified Reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Melbourne

Beautiful building, average room, terrible view.

Posted May 23, 2017
Pros: Location can't be beaten and it is a beautiful historic building.
Cons: Decor was out-dated. Cleanliness. Water in room cost $7.50, cost of a coffee also $7.50 - twice the price and half the service of the cafe's outside.
Location: Best located hotel in Sydney!
Stains on duvet, room decor dated. View was terrible - looking point blank into office buildings. Open the curtains if you wish to be on display!
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Central and close to all attractions

Posted May 23, 2017
Great location and close to station. Great staff and room is huge. Loved all aspects of it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Right in the city, great location

Posted May 21, 2017
We had a great stay and would definitely go back! The room was spacious and everything work d well. Room service was quick and delicious
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect cbd overnight stay

Posted May 20, 2017
Everything was perfect ! Helpful check in staff .. spacious room and great location
2 out of 5
by A verified traveler

Lovely old building but way overpriced

Posted May 8, 2017
Lovely old building, nice rooms but get ready to be stung. $8 for herbal tea. Delivery of $8 for the tea. 2 teabags taken from paid breakfast were removed from the room At checkin, attendant rudely interrupted conversation. Westin you make a profit per cost centre but it will only lose you loyalty You could learn a lot about other hotels...Look at next in Brisbane They have my loyalty for life. You lost it over a 20c teabag
Comment from Hotel Management
May 9, 2017 by The Westin Sydney, Hotel Management
Dear Guest, We appreciate you sharing your comments following your stay. We regret to learn you were not totally satisfied with several aspects of your stay. Thank you again and we do hope to have the opportunity to welcome you back in the future. Kind Regards, Mark Burns General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from s napier nz

Perfect stay

Posted May 3, 2017
Location - Westin is centrally located making it very easy to get to from public transport literally half a block and across the road from Wynyard station - less then a block to Pitt street mall as well Rooms - slightly bigger then your average Sydney hotel room the bath that looks into the room is a nice touch, very clean two options of shower head also a nice touch Service - the service is as expected from a 5 star hotel, courteous and accomodating. Room service - I ordered a walnut salad that arrived with no walnuts, it was late and I was tired so I told the staff in the morning rather then that night that were great and refunded the salad the other meals ordered were as ordered and a good portion, the meal itself is quite pricey, so I think the $8 charge to bring it to your room is a bit of a disappointment Check out - very quick and staff actually cared about making sure your stay was a good one Amenities hotel has everything you need and then some the breakfast is delicious and a great variety, beautiful hotel with a great mix of old Sydney and modern Sydney Best thing about the hotel is location short walk to everything I needed and public transport, since George street is out of use Sydney traffic is horrific
Comment from Hotel Management
May 5, 2017 by The Westin Sydney, Hotel Management
Dear Kirsty, We appreciate you sharing your feedback following your stay at The Westin Sydney. We are delighted to learn you love our accommodation rooms and Mosaic Restaurant. It is also pleasing to hear you could take advantage of our central CBD location. We look forward to welcoming you back in the near future. Kind Regards, Mark Burns General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 30, 2017
Last minute decision as my Wife and I were out for dinner in the city and thought we would do something out of the blue ABSOLUTELY AMAZING EXPERIENCE
Comment from Hotel Management
May 3, 2017 by The Westin Sydney, Hotel Management
Dear Guest, Thank you for sharing your comments following your stay at The Westin Sydney. We are so pleased to hear you and your wife had an amazing experience. We look forward to welcoming you back in the future. Kind Regards, Mark Burns General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Auckland

Smart hotel, great location

Posted Apr 29, 2017
Pros: Great breakfast buffet, good sized rooms and storage, comfortable beds.
Cons: Air conditioning difficult to get right, fan too noisy. No ottoman to go with armchair in one of our rooms. Toilet space minimal
Location: Close to great shopping and easy walk to Circular Quay and opera house. Also close to the park.
Always a great place to stay. Arrived early but rooms ready very quickly and late check- out granted. Little coffee place and bar very pleasant and good service. Lobby smart and plenty seating.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice hotel close to city shops

Posted Apr 20, 2017
Pros: Beautifully appointed rooms in a wonderful historic hotel, the Executive Lounge was welcome retreat, staff there were very attentive and friendly
Cons: having my rooms ready at check in
Location: close to city stores and restaurants, most of Sydney's site within walking distance.
We arrived at 3pm as per their check in times. I was advised that one of my two rooms wasn't ready but they would bring the key to the other room asap. Then i was informed that their was a public holiday fee of $100 to be paid. I paid the extra then proceeded to the room. I had to wait 1 hour and 45 minutes for the second room key which is basically 10 % of my stay. When we filled out the review and mentioned the amount of time it took to be let into the room i got a response mentioning that "if you required the rooms on the same floor as we may have been able to allocate on different floors to have both rooms ready for you when you arrived." the original request made 4 days prior was for two rooms on the same floor. Service in the restaurant "Mosaic" was abysmal clearly understaffed in the kitchen, wait staff run off their feet. Very long wait for food to be delivered, and when it arrived salmon well and truly over cooked.
Comment from Hotel Management
Apr 27, 2017 by The Westin Sydney, Hotel Management
Dear Mark, Thank you for sharing your feedback following your stay. We are thrilled to hear that you were comfortable in our accommodation rooms and Executive Club Lounge. We trust you have received our previous correspondence and we are sorry to learn of your experience. Thank you again and we hope to welcome you back to The Westin Sydney in the future. Kind Regards, The Westin Sydney
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017
Excellent hotel in a great location in the heart of the CBD. Will definitely stay again.