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Reviews of The Fullerton Hotel Sydney

5 out of 5
The Fullerton Hotel Sydney
1 Martin Place, Sydney, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1143 out of 1591 reviews" "
Rating 8 - Good. 267 out of 1591 reviews" "
Rating 6 - Okay. 97 out of 1591 reviews" "
Rating 4 - Poor. 54 out of 1591 reviews" "
Rating 2 - Terrible. 30 out of 1591 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tolga

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, very good location, good staff, walkable to every where.
Stayed 5 nights in Apr 2024

8/10 Good

Tracey, Montclair

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ultimate luxury! Very clean! The bed was too hard for me ( those dense foam beds), when I told the front desk, they said they would put an extra mattress protector on the bed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fullerton Sydney had a great welcoming atmosphere. The staff really took care of you from check-in to check-out and everything in-between. Top notch!
Stayed 12 nights in Mar 2024

10/10 Excellent

Robert, Bozeman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 17, 2024
Thank you, Robert. It's been an absolute pleasure having you here with us, and we look forward to your return.

8/10 Good

Ameer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks nice
Stayed 4 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 17, 2024
Dear AmeerWe're delighted to have had you as our guest, and we sincerely appreciate your kind review and feedback, which we have already shared with our team. My colleagues and I eagerly anticipate the opportunity to welcome you back in the future.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This is now the second old building which transferred to a modern hotel. Enjoy to see how they present them.
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on Apr 15, 2024
Thank you Mark,Our GPO location has been at the centre of Sydney since 1874. We are blessed to be at the heart of our city’s vibrant restaurants and bar scene and just metres from the luxury shopping precincts and then there are the theatres, museums and ever so close to public transport network. It is a blessing that makes exploring Sydney so simple.Thank you again for choosing The Fullerton Hotel Sydney for your travels, and we hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stay was exceptional, beautiful rooms, wonderful food, fantastic location and staff. Will definitely stay there again. One of the best hotels in Sydney
Stayed 4 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 17, 2024
Dear KatherineI sincerely appreciate your thoughtful review and excellent rating. We invest an enormous amount of effort as a team to ensure sure guests have an enjoyable experience while staying with us. Ensuring each stay is as perfect as it can be is our aim. We are grateful for your recognition of our team's contribution to your stay, and we will celebrate it. Thank you once again for choosing to stay with us, and we look forward to welcoming you again soon.

8/10 Good

Rick, Ingersoll

Liked: Cleanliness, staff & service, property conditions & facilities
Architecturally this is a find, marvel at the effort that was made to define this hotel. For a mid to upper range luxury hotel it deserves a 5 star rating.
Stayed 5 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 15, 2024
We sincerely appreciate your warm words and feedback on our people; it's very kind of you. We would like to have the opportunity to welcome you back.

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fullerton is an excellent hotel. We paid for an early check in and we didn’t have to wait long for it to be ready. The rooms we booked were spacious and clean and quiet. The service at the hotel was great and the breakfast buffet was delicious. The hotel itself is beautiful. The stairs leading to the business center are so old fashioned and stylish. We had a very pleasant stay and decided to return again at the end of the week for our final dinghy in Sydney after traveling around Australia for the week. My only criticism of the hotel would be that the perfume in the lobby is more than a little overwhelming.
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on Apr 15, 2024
Dear MatthewWe sincerely appreciate your gracious review and outstanding rating. As a cohesive team, we dedicate ourselves diligently to ensuring that each guest enjoys a memorable experience during their stay with us. Our primary objective is to deliver flawless stays consistently. Your acknowledgment of our team's contribution to your experience is warmly welcomed and deeply appreciated.We eagerly anticipate the opportunity to welcome you back and extend our heartfelt gratitude for selecting our hotel for your stay.

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great location
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on Apr 15, 2024
Dear GladysThank you for sharing your recent experience. Your positive feedback brightened our day!We're thrilled to hear that you enjoyed your stay with us, found our accommodations comfortable, and appreciated our convenient location. Your kind words mean a lot to us and serve as motivation to continue delivering exceptional service.We're grateful for your support and look forward to welcoming you back soon for another enjoyable stay.

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities
Great Property pre and post cruise
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on Apr 15, 2024
Dear FrancoThank you for choosing to stay with us at The Fullerton Hotel Sydney.We are delighted to read that you enjoyed your time with us and trust you had a memorable experience here in our amazing city.May we wish you safe onward travels and until the next time, best wishes.

10/10 Excellent

Alnegroni

Liked: Amenities, property conditions & facilities
Ideal location; super service, excellent overall.
Stayed 3 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 15, 2024
Thank you very much for your excellent feedback. Indeed, we are fortunate with an incredible position in the heart of Sydney’s central business district, surrounded by the luxury fashion and high-end eating precincts, rail, bus, ferry, and light rail transport too.It was wonderful to have you here with us and we look forward to seeing you again.

10/10 Excellent

Alioth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner & I loved our stay here! We booked for our anniversary & they had a cake & card sent to our room as a lovely surprise. The staff were friendly, efficient & everything was seamless. Buffet breakfast had great options & service was excellent. The room was spacious & welcoming, perfect after a long day out! Public transport with both trains & light rail within 5 mins walk. Highly recommend & we’ll definitely be back in the future!
Stayed 2 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 9, 2024
Dear AliothWe were thrilled to read that you and your partner enjoyed your anniversary stay with us! It was our pleasure to make your special occasion even more memorable with the surprise cake and card in your room.We were delighted that you found our staff to be friendly, efficient, and that everything went seamlessly during your stay. It's wonderful to hear that you enjoyed the buffet breakfast with its great options and excellent service.We're glad that your room provided the perfect spacious and welcoming retreat after your adventures around the city. Additionally, we're pleased to know that our convenient location near public transport made it easy for you to explore the area.Thank you so much for your recommendation, and we can't wait to welcome you back in the future! If there's anything specific you'd like us to arrange for your next visit, please feel free to let us know.

10/10 Excellent

Robert, Bozeman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on Apr 9, 2024
Dear RobertThank you for the fabulous rating and for choosing to stay with us.We look forward to welcoming you back.

10/10 Excellent

Velisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly impressed with the customer service and their attentiveness. They surprised my partner with a birthday cake slice delivered to our room in the afternoon, small things mean a lot! Everything was pristine and it was overall a fantastic place to stay.
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on Apr 6, 2024
Dear VelishaThank you for choosing to celebrate your partners birthday with us us at The Fullerton Hotel Sydney.We are delighted to read that you enjoyed your time with us and trust you had a memorable experience here in our amazing city.May we wish you safe onward travels and until the next time, best wishes.

10/10 Excellent

Tanasagaren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue
Stayed 3 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 6, 2024
Dear TanasagarenThank you for choosing to stay with us at The Fullerton Hotel Sydney.We are delighted to read that you enjoyed your time with us and trust you had a memorable experience here in our amazing city.May we wish you safe onward travels and until the next time, best wishes.

10/10 Excellent

MaryAnn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely beautiful, the room was excellent and the overall stay was an A plus
Stayed 2 nights in Mar 2024
Response from Rob Weeden - General Manager on Apr 6, 2024
Dear MaryAnnWe are so pleased that you had a lovely stay with us and very much look forward to welcoming you back to The Fullerton Hotel Sydney.

10/10 Excellent

Elizabeth

Traveled with partner
Wonderful hotel! Elegance and extremely top service. Great location for walking to shops, not far from the Sydney Opera House or the Gardens if you like walking. I would highly recommend not only for the amazing overall hotel splendor but equally the staff is friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Rob Weeden - General Manager on Apr 6, 2024
Dear ElizabethWe wholeheartedly share your enthusiasm for our fabulous location. We consider ourselves fortunate to be situated in the heart of Sydney, offering our guests easy access to the city's cultural landmarks, trendy dining spots, bars, and upscale fashion boutiques.Thank you once more for selecting The Fullerton Hotel Sydney. We look forward to the opportunity to welcome you back soon!Best regards,

10/10 Excellent

Haiming

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service, The hotel's cleanliness surpassed my expectations. beautiful hotel!! . We are glad to choose this hotel. Thanks for everything. !
Stayed 3 nights in Mar 2024
Response from Rob Weeden - General Manager on Apr 3, 2024
Dear Haiming,On behalf of the entire team, I would like to extend our sincerest gratitude for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back very soon.

10/10 Excellent

Methusela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Rob Weeden - General Manager on Apr 3, 2024
Dear MethuselaIt has been wonderful to have you with us and thank you so much for your lovely review and feedback to which we have already shared with the team. My colleagues and I look forward to welcoming you back.

10/10 Excellent

huan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on Apr 3, 2024
Dear HuanWe've truly enjoyed having you as our guest, and we're eagerly anticipating the chance to welcome you back again soon.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on Apr 3, 2024
Dear MichelleWe're delighted to have had you as our guest, and we sincerely appreciate your kind review and feedback, which we have already shared with our team. My colleagues and I eagerly anticipate the opportunity to welcome you back in the future.

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in CBD. Room and service were exceptional. Staff was extremely accommodating and allowed us both an early check-in and a late check-out. The breakfast in the executive club was delicious as well!
Stayed 5 nights in Mar 2024
Response from Rob Weeden - General Manager on Apr 1, 2024
Dear JeffreyThank you very much for your wonderful review and excellent rating.We work diligently as a team to make sure that our guests enjoy an excellent stay with us. Our goal is to ensure that every stay is as flawless as possible. The thoughtfulness in acknowledging the team's contribution to your stay is both appreciated and welcomed. We look forward to seeing you again.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 2 nights in Mar 2024
Response from Rob Weeden - General Manager on Apr 1, 2024
Thank you so much Sandy.

6/10 Okay

Zhenting

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Rob Weeden - General Manager on Apr 1, 2024
Dear Zhenting,We have sincerely enjoyed having you with us, and very much look forward to welcoming you back.

8/10 Good

Leslie Anne, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique because it used to be the GPO and is very beautiful. Nice shampoo and conditioner and body wash too.
Stayed 2 nights in Mar 2024
Response from Rob Weeden - General Manager on Mar 31, 2024
Dear Leslie Anne,Thank you for sharing your feedback with us following your recent stay. We're thrilled to hear that you appreciated the unique historical charm of our hotel, formerly the Sydney GPO, and found it to be very beautiful. Fun fact - we turn 150 this year.It's wonderful to know that you enjoyed the amenities provided in your room, including the French luxury brand Balmain shampoo, conditioner, and body wash. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place to stay in Sydney’s CBD. Many restaurants and shops. Easy to walk to many tourist areas. Easy to get public transportation. Hotel is in great condition and service is exceptional.
Stayed 3 nights in Mar 2024
Response from Rob Weeden - General Manager on Mar 30, 2024
Wonderful! Thank you so much Maria.

4/10 Poor

Richard

Stayed 2 nights in Mar 2024
Response from Rob Weeden - General Manager on Mar 31, 2024
Much appreciated and thank you for choosing to stay with us Richard.

10/10 Excellent

Lauren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is absolutely beautiful. Spacious rooms, easy in-room service, the gym is big and has new equipment, and the staff were really lovely and helpful!
Stayed 2 nights in Mar 2024
Response from Rob Weeden - General Manager on Mar 30, 2024
Your outstanding review is truly valued by us! We were delighted to read that you enjoyed your stay with us. Our team is very much looking forward to the chance to welcome you back.

10/10 Excellent

James

Traveled with partner
Great location. Walking distance to many major attractions. Cool lobby area.
Stayed 2 nights in Mar 2024
Response from Rob Weeden - General Manager on Mar 30, 2024
Your excellent rating is truly valued by us! We were delighted to read that you enjoyed your stay with us. Our team is eagerly looking forward to welcoming you back.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Rob Weeden - General Manager on Mar 30, 2024
We are very thankful for your outstanding rating! The news that you had a great time during your stay with us delighted us. The team and I look forward to your return.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful hotel
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on Mar 30, 2024
It has been a pleasure having you with us, and we look forward to the opportunity to welcome you back.

10/10 Excellent

Aaron, Narara

Stayed 2 nights in Mar 2024
Response from Rob Weeden - General Manager on Apr 15, 2024
Thank you very much for your wonderful review.We were pleased to learn that you had a lovely time with us. My colleagues and I are excited to see you again.

10/10 Excellent

Chrissoula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the property to be elegant and spacious. The staff were friendly The car park fee of $29 was not desirable and the car park attendant was unhelpful
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on Mar 30, 2024
On behalf of the entire team, I would like to extend our sincerest gratitude for choosing to stay with us. Please do share more details relating to your carpark experience and we will be happy to take this up with Secure Parking.It was our pleasure to host you, and we hope to have the opportunity to welcome you back very soon.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised that the parking people charged us for two days parking. Not happy with that.
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on Mar 30, 2024
Having you with us has been an absolute pleasure, and we are looking forward to your return.Please do share your parking details and we will be happy to take this up with Secure Parking.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel in the middle of the city
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on Mar 24, 2024
It has been wonderful having you with us Nicole.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on Mar 30, 2024
Dear Michael,Thank you for choosing to stay with us, we have enjoyed having you and we can't wait to welcome you back.

10/10 Excellent

Liam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Splendid architecture. Lots of history. Friendly and helpful staff.
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on Mar 22, 2024
We are very thankful for your outstanding rating! The news that you had a great time during your stay with us delighted us. The team and I look forward to your return.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on Mar 22, 2024
We appreciate your review and rating and very much look forward welcoming you back. It has been a joy to have you here with us.

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy our stay at The Fullerton great shopping lovely Hotel great staff
Stayed 2 nights in Mar 2024
Response from Rob Weeden - General Manager on Mar 22, 2024
On behalf of the entire team, I would like to extend our sincerest gratitude for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back very soon.

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on Mar 22, 2024
Thank you for choosing to stay with us, we have enjoyed having you and we can't wait to welcome you back.

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff Amazing hotel
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on Mar 17, 2024
Dear IanThank you for the fabulous rating and for referencing our team.We look forward to welcoming you back.

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a wonderful experience
Stayed 2 nights in Mar 2024
Response from Rob Weeden - General Manager on Mar 17, 2024
And wonderful to have you with us Paul.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great alround
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on Mar 17, 2024
Much appreciated Michael.

10/10 Excellent

Christina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Large sized room. Impeccably clean. Location perfect for access to CBD, ferries, and walking to lovely neighborhoods. Sadly no pool.
Stayed 12 nights in Mar 2024
Response from Rob Weeden - General Manager, The Fullerton Hotel on Mar 15, 2024
Dear ChristinaThank you so much for choosing to stay with us. We look forward to welcoming you back very soon.

10/10 Excellent

Brendan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at the Fullerton Hotel in Sydney and it was just as good as my first visit! The rooms are elegant, spacious and clean. The hotel is very elegant and blends the new with the old charm of the former Sydney GPO building. The location is also super convenient which makes it so easy to get around the city. I will continue to stay at this hotel for my next trips to Sydney!
Stayed 3 nights in Mar 2024
Response from Rob Weeden - General Manager on Mar 11, 2024
Thank you Brendan. We agree we have a fantastic location in the centre of our amazing city.Great to have you with us and thank you for choosing to stay with us.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely character hotel, great location for the things I wanted to do, clean room and friendly staff.
Stayed 2 nights in Mar 2024
Response from Rob Weeden - General Manager on Mar 11, 2024
Excellent! Thank you very much for choosing to stay with us Sarah. We look forward to welcoming you back

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
I have always had a positive
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on Mar 11, 2024
Thank you Vanessa, wonderful to have you with us.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff were helpful and a really good location.
Stayed 2 nights in Mar 2024
Response from Rob Weeden - General Manager on Mar 11, 2024
And great to have you with us too John.

10/10 Excellent

Hiroko

Business traveler
Liked: Cleanliness, amenities
Very convenient location and the front staff are very helpful. The room is super clean and has great views of the 29th floor quite enough on Friday night considering the middle of CBD. I definitely stay again.
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on Mar 11, 2024
Dear Hiroko-sanIt was wonderful yo have you with us and we look forward to welcoming you back.