Posted Oct 23, 2016
The mark of good service is not so much when things are running smoothly but how a problem is dealt with. Our television was not working and Mercy from reception came to see if she could fix the problem. She had no more luck with it than us and because the maintenance staff had gone home for the day she asked us to give her a few minutes to solve the problem. She called back to offer us another room and complimentary breakfast to compensate for our inconvenience. Mercy was friendly, charming, and efficient...not just because she fixed our problem so quickly, but in her personal demeanor. She is a real asset to your hotel.
Comment from Hotel Management
Oct 29, 2016 by Subash, Hotel Management
Dear Valued Guest,
Many thanks for sharing your experience relating to your recent stay at Travelodge Sydney. We greatly appreciate your feedback and hope to be of service to you again when you are next visiting Sydney.