Great location but could use some improvements
Posted Jan 15, 2017
Great location, so close to Wynyard train station. Staff were helpful, friendly and welcoming. Room was comfortable and clean. Thought our Air-con wasn't working, but apparently it had to be reset by the front desk, then was fine. Unfortunately, we could hear our neighbour's TV quite clearly, even though there are thick concrete wall. Slept well, but insanely loud banging room doors in the morning killed any chance of a sleep-in.
The elevators are a serious issue. They are tiny and slow and almost impossible to catch in the morning, even if they do manage to stop at your floor, they're usually already full, especially if people are checking out, as you'd be lucky to fit more than 3 people with luggage at a time. We didn't think we were allowed to use the stairs as they are usually just for emergencies (fire exits).
Dinner was great but didn't like that we were practically sitting in the lobby, flying bugs were an issue. Breakfast was a disappointment. Admittedly we were late down (waited almost 15 minutes for an elevator) but still 15 minutes before closing, however most of the food was already gone and wasn't going to be replenished. Looked like it might have been nice though.
Overall it wasn't the worst place I've ever stayed but I'll probably try somewhere different next time.