Ratings based on 4,029 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from 愛知県名古屋市
駅が近くて楽Posted Aug 29, 2015
by A verified traveler
Posted Aug 26, 2015
Only positive feature was the location relatively close to Circular Quay.
for Everyoneby A verified traveler from 東京
Posted Aug 23, 2015
by A verified traveler from Sydney
Decent locationPosted Aug 15, 2015
Although the hotel was in a good location and the lobby looked excellent, the room was quite outdated and the ceiling in the bathroom had mould on it. The hotel is currently renovating their bathrooms, I'm sure this will definitely improve the room.
for Everyoneby A verified traveler from Melbourne, VIC
Great hotelPosted Aug 11, 2015
Pros: Staff and location.
Staff were great upon arrival. Hotel cleanliness was great. Highly recommended hotel. Great location.
for Everyoneby A verified traveler
Convenient and reasonably pricedPosted Aug 5, 2015
Arrived at 8 am (overnight flight) Staff got me in my room by 12 noon but refused any extra payment due to ongoing construction. I slept 15 hrs,! However I woul have preferred maids to start earlier, for half days extra tarriif. Maids could get an incentive for this additional service
for Couplesby A verified traveler from Bregenz, österreich
Tolle Unterkunft im Zentrum von SydneyPosted Aug 5, 2015
Pros: Das Preis - Leistungsverhältnis stmmt!
Location: Sehr gute und Zentrale Lage!
Trotz der vielen Zimmer und Gäste haben wir einen angenehmen und ruhigen Aufenthalt erlebt. Die Lage ermöglicht eine unkomplizierte Erkundung der Innenstadt zu Fuß. Das freundliche und hilfsbereite Personal steht bei allen Fragen zur Verfügung. Tipp: nach einem anstrengendem Sightseeingtag verwöhnt das hoteleigene Restaurant Ihren Gaumen!
for Everyoneby A verified traveler from Hawaii
Convenient to the everythingPosted Jul 28, 2015
Staff are friendly, convenient to Aeon mall and accessible to bus and train stations. Love the area and will definitely recommend to our friends and families
by A verified traveler
Terrible StayPosted Jul 12, 2015
There was construction going on inside the hotel so there was noise from 9:00 to 5:00. The hotel only has three elevators and one of those was for construction workers only. There are no service elevators for hotel staff. Spent a lot of time waiting on elevators. No WiFi in rooms and free Wi-Fi in lobby is limited use. Checked out early and went to another hotel.
by A verified traveler from Perth, WA
Good location but disappointing experiencePosted Jul 12, 2015
I stayed here for a week in July. I requested beforehand that we have a room away from construction noise as I had read complaints about this on Trip Advisor. We were placed on the 19th floor and the construction was happening on floors 13 & 14, which was great, but the construction noise was still so loud and would start everyday at 9am on the dot. We were given a room with a new bathroom but the shower pressure was awful and it took a good 5-10 minutes each time for the water to reach a hot temperature. When I told one of the staff this he said that he had never heard that before and didn't offer to do anything about it or get anyone to come check our room. I now see that there have been many complaints about the shower pressure. I wouldn't recommend the room service - there are many restaurants close by that provide better food at a cheaper price. Lifts were also incredibly slow and many people staying there made comments about how unimpressed they were with the lifts. On one of the days an alarm went off and everyone evacuated to the foyer - we had to go down 20 flights of stairs. They didn't know what caused it. TV was very basic and a lot of the channels fuzzy. However, on a more positive note - most of the staff were incredibly friendly and helpful and it is right next to Wynyard Station. It is in a really great location. So I would probably still stay there again but not until the renovations are over and probably would only stay there on shorter trips.