Ratings based on 1,062 Verified Reviews

4.6 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Pullman Hotel

Posted Oct 22, 2017
Pros: Very clean and comfortable
Cons: Valet parking
Location: Plenty to see.. Olympic park has lots of events.
It was a little expensive paying $54 for a room service burger. and checking out I had to wait 1 hour for the valet parking.
4 out of 5
by A verified traveler from Queensland, Aus

Nice hotel, missing some of my basic expectations

Posted Sep 26, 2017
Check in was great. My room was a good size and the bed was amazingly comfortable (room includes a pillow menu, although I didn't require it Its nice to have choice.) Dinner was outstanding in the hotel restaurant, however breakfast could have been much better. Cold eggs and bacon etc, and not a lot of choice compared to other hotels offering breakfast at $39.00. Wait staff we fantastic and made up for any shortcomings. Smoothies on room service menu are not available in the restaurant, so of course there would be a $5.00 delivery cost. Air con did not work in my room, and over three 35degree days, it was terribly uncomfortable to sleep. (I did advise staff on day 1, but didn't see any change - I'm also from a tropical area so quite used to heat). Room cleaning was also not up to standards for a hotel in this price bracket. Great location for any of Olympic Park facilities and in a very safe area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 23, 2017
Friendly staff.. the bed was very comfortable and the room and bathroom was bigger than I expected which was great.
1 out of 5
by Jae Won

Horrified hotel service

Posted Sep 17, 2017 on Hotels
Do not book this hotel Also please change night time manager if any management level person in read for this feedback
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great hotel, friendly staff and nice breakfast

Posted Sep 15, 2017 on Wotif
Pros: All
Cons: Car parking
Well done Pullman Nice stay and great staff Good for singles to family stays
3 out of 5
by A verified traveler

Posted Sep 11, 2017
Cons: Dust room before allocating it out.
Chose the luxe pillow from pillow menu and ended up with a really hard, high pillow. Pillow menu is a joke.
Comment from Hotel Management
Sep 13, 2017 by Nathan, Hotel Management
Dear Anonymous, Thank you for the feedback in regards to your recent with us at the Pullman hotel! We look forward to welcoming you back again soon. Kind Regards, Nathan Cox General Manager
3 out of 5
by A verified traveler

Stay far away from Elevators

Posted Sep 10, 2017 on Wotif
Quite disappointed. Many maintenance issues in the room. Main light above bed not working so room very dark. Bedside drawer would not stay closed & was a hazard getting out of bed. Hair all over the bath. Main issue was elevator noise that sounded like a huge wind tunnel or train passing or aircraft taking off every time lift came to our floor. Staff were lovely but couldn't mitigate our faulty towers room
Comment from Hotel Management
Sep 13, 2017 by Nathan, Hotel Management
Dear Anonymous, Thank you for the feedback in regards to your recent stay with us at the Pullman hotel. Thank you for your kind words in regards to our friendly staff. I am sorry to hear about the issues you experienced with the rooms. I have passed along your feedback to our Chief Engineer to ensure these are addressed and fixed. Thank you again for the feedback and we look forward to welcoming you back again soon. Kind Regards, Nathan Cox General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Camden

a lovely time at Olympic Park

Posted Sep 4, 2017 on Lastminute
Pros: the ;even of comfort we experienced.
Cons: some of the restaurant staff confused our drink orders. It happened a few times.
Location: There are regularly many massive events held in Olympic park.
The hotel was charming. I will definitely stay there again. The service staff are lovely.
Comment from Hotel Management
Sep 13, 2017 by Nathan, Hotel Management
Dear KJT, Thank you for your kind words in regards to your recent stay with us at the Pullman. We are very happy to read that your enjoyed the location of the hotel and our friendly staff were attentive to your needs throughout your stay! We look forward to welcoming you back again very soon! Kind Regards, Nathan Cox General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 2, 2017 on Wotif
Nice amenities everything was clean beds well made each day. It all looked classy felt just like home. Don't take anything from the bar fridge hahaha 190ml coke for $5.00 250ml wine for $12 tiny packet of peanuts $8.. what's point of inflating that much when there's shops across the road less you had on them the more you'd sell,
Comment from Hotel Management
Sep 13, 2017 by Nathan, Hotel Management
Dear Anonymous, Thank you for the feedback in regards to your recent stay with us. We are very happy to read that you enjoyed the nice clean rooms throughout your stay. We look forward to welcoming you back again soon! Kind Regards, Nathan Cox General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from narellan nsw

Very nice hotel

Posted Aug 30, 2017 on Wotif
I stayed for my birthday. They were made aware and sent a note and chocolates to the room. They upgraded me to a fantastic corner suite. It was just lovely all round.