Ratings based on 319 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from South Carolina

Posted Jun 21, 2018
1) The day we were to check in we realized we'd be late so I made over 7 calls over a 6hr period (sometimes letting the phone ring over for 10 min. And at one point calling expedia reservations and they couldn't get in touch with the hotel either). We were given an excuse that the phones, computers, and everything else wasn't working all day, however as soon as we were ready to check in the computers worked fine. The woman who worked that evening shift and for the nights we were there, was ALWAYS either watching tv or on her tablet in the breakfast room or outside smoking or on her tablet. The only time we saw her going to the desk was when she noticed someone or when someone went looking for front desk help. My son is going to start going to college up there, 5 hrs from home, and I will definitely choose a different hotel the next time we return. 2) The pool was supposed to be heated but it was too cold for my son and I. My husband who is a diver was able to go in but could only stayin for about 3-4 minutes.
3 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte NC

Ok place for one night

Posted Jun 2, 2018
We stayed for one night for our daughter’s orientation at Western Carolina U. First impression was that this was a great hotel. Very friendly and helpful staff. Very welcoming looking lobby and great room/ dining area with indoor pool. When we got off elevator on third floor, there was dampish musty smell that we also smelled in our room. They had had a huge amount of rain in last few weeks, so maybe AC wasn’t keeping up. We turned ours colder and it seemed to help. Daughter and I made use of wonderful indoor pool. It seemed very clean but not overly chlorinated. After dinner at local restaurant we returned to hotel and sat on patio outside, enjoying the fresh mountain air until it was too chilly, then moved inside to the seating area/breakfast room. Our room was too small for three adults to hang out unless we sat on beds. When we went to bed we discovered the major flaw in the hotel. The beds are terribly uncomfortable! None of us got a good night’s sleep...way too hard. Also, our room was supposed to have 2 queens but they were the narrowest queens I’ve ever slept in. Breakfast the next morning was adequate. Cinnamon rolls were hoy and fresh but we had to wait 10 min for someone to restock eggs (omelet things) bacon, gravy and refill pancake machine which made one pancake and quit working. It was 7:30 so not yet peak breakfast time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near the wedding venue

Posted May 14, 2018
We enjoyed our stay at this hotel. The only downside was there was trash on the floor and the bed was slightly rumpled like someone had laid on top of the covers. But overall a great stay. The breakfast was awesome! :)
5 out of 5
Recommended
for Everyone
by A verified traveler

First time visitor

Posted Apr 16, 2018
Surprisingly good! Convenient to activities I was interested in.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dunedin, Florida

Convenient to Smoky Mountains & Blue Ridge Pkwy

Posted Apr 3, 2018
Pros: Staff, location, comfort
Cons: Breakfast was spotty. One day there was no pancakes, another there was no biscuits.
Location: Location is right off freeway (but not noisy at all. Convenient access to Blue Ridge Parkway, and the Great Smoky Mountains National Park.
Staff is excellent, nice sized rooms with plenty of space and comfortable. Small but serviceable fitness room. Indoor heated pool and hot tub. Breakfast is good, but both days I was there, there was something missing (one day it was biscuits, another day it was pancakes). Staff is very friendly and helpful. Awoke both days to the sound of a rooster, which was perfect.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

Very comfortable room and extremely friendly staff

Posted Mar 22, 2018
Great location, great hotel with courteous staff.
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Feb 26, 2018 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from denver nc

Posted Feb 25, 2018
Excellent experience. I recommend this stay to anyone...Easy access from the hwy........................:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
5 out of 5
by A verified traveler

Posted Jan 18, 2018 on Hotels
Excellent hotel!! Clean, super friendly assistive staff. Will definitely stay here again.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 15, 2018 on Hotels