We arrived there, my mom, my service dog and I.
I have a licensed service dog, but when my mom came back from check in, she gave me my card and we got inside.
The guy at the entrance immediately yelled at us that we can't bring a big dog like that inside. She's a bernese, a very small one. So I say, no, it's a service dog.
He says I have to change rooms. Ok, no problems!
I get the room 245. I get inside. Everything seemed fine, except the very bad odour. It was hot in the room so I went to open the fan. Not only was it broken, it was so filthy I had to take a picture and I went downstairs to complain. No way was I staying in that room. On my way to complain, I stopped at my mom's room. Her room was clean, no bad smells, her fan was working properly. I was very insulted. I shouldn't have to deal with such bad quality just because I need a dog for my health?! She's a LICENSED SERVICE DOG. I can't believe it. So I complained and asked for another room. The guy gave me 244. A little cleaner, still smelled very bad, and the fan works. But the bathroom light DOESN'T TURN OFF?!
I am disappointed and very angry. I will complain on every board I can. I am a disabled person and because of that, I get rooms so badly neglected I just can't even sleep there. This hotel shouldn't even be allowed to be an hotel.