Ratings based on 561 Verified Reviews

3.6 out of 5
79% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with courteous staff.

Posted Dec 5, 2016
Pros: Clean, comfortable and spacious.
Cons: An elevator would have helped me a lot.
Location: Airport location convenient for early morning and late night flights.
I reserved two rooms for four people and one small dogs. We were exhausted and sleep deprived from a week of long distance travel, funeral arrangements and mourning. We had very early flights out of Syracuse and decided to stay the night at Best Western to make the 5 a.m. check in time at the airport. It was a very brief stay but the beds, shower and coffee in the rooms were perfect for our needs. The 4:15 a.m. shuttle service was very much appreciated though one of us was highly stressed and couldn't manage the door to get out of the van. Not exactly a pleasant encounter first thing in the morning for the very accommodating driver.
Comment from Hotel Management
Dec 10, 2016 by Management, Hotel Management
I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts.
2 out of 5
by A verified traveler

No elevator.

Posted Dec 3, 2016 on Hotels
No elevator. Had to drag bags up stairs. Very old building, although maintained. One ceiling tile in hallway missing, making is seem run down. Small rooms. It is like stepping back to 1950.
Comment from Hotel Management
Dec 10, 2016 by General Manager, Hotel Management
We pride ourselves on our professionalism in the business of making our Guests feel comfortable and greatly appreciate your taking the time to let us know how we can improve.
5 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Hotel was conveniently located at the airport;not expensive with plenty of space to park. Staff was friendly and upgraded the room at no extra charge. Breakfast was included in price and was very nice. Will use this location whenever in the area. Thanks,
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Convenient, easy airport access, accessible

Posted Nov 25, 2016
Overall quite acceptable, quiet and excellent service, Kind personnel, not Luxury and a bit dated but overall acceptable, front desk personnel ecveptional, clean, nice bathroom... we were content and appreciated the convenience... ok, you want me to write way too much
2 out of 5
by A verified traveler from US

Not what we expected

Posted Nov 21, 2016
Very disappointed in this hotel no elevator to get to the second floor so you have to carrier or drag your suitcases up the steps. old terrible bedding towels that are paperthin. just the whole experience was awful. You'd be better off to sleep on the floor in the airport.
Comment from Hotel Management
Dec 18, 2016 by Management, Hotel Management
Thank you for taking the time to complete our comment card following your visit to the Best Western Syracuse Airport inn. I am disappointed we failed to handle all of your requirements in a satisfactory manner and I appreciate your constructive critique of our performance. We appreciate your patronage and hope you will stay with us again at the Best Western Syracuse Airport Inn.
5 out of 5
Recommended
for Everyone
by A verified traveler from martville, United States of America

Convenient close to airport

Posted Nov 18, 2016
Hotel personnel were friendly and helpful, shuttle service to airport very handy since you could leave your car in their lot instead of airport parking, fee is the same.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 14, 2016 on Hotels
2 out of 5
by A verified traveler from US

The property has no elevator.

Posted Nov 5, 2016
Had to walk up a flight of stairs with bags to get to my room. Good thing I am not handicapped.
Comment from Hotel Management
Dec 18, 2016 by Management, Hotel Management
Thank you for taking the time to complete our comment card following your visit to the Best Western Syracuse Airport Inn. I am disappointed we failed to handle all of your requirements in a satisfactory manner and I appreciate your constructive critique. We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in the Syracuse area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable

Posted Oct 31, 2016
Pros: So close to airport in walking distance
Cons: Little aged facilities
Location: Not much around the location
Nice and quiet with very nice breakfast, Staff are very friendly and help what the travelers, price are attractive
2 out of 5
by A verified traveler from US

Hotel needs a facelift.

Posted Oct 31, 2016
Pros: The breakfest was ok.The room was ok.It is close to the airport.
Cons: It took 30 minutes to check in because the staff was dealing with passengers from 2 cancelled flights.Not very friendly.No evelator to the second floor.
Location: Within walking distance of the airport. Could wait forever for the shuttel.