Ratings based on 139 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, New York

Very quiet

Posted Sep 15, 2017
Enjoyed our stay, however, the breakfast needs to improve. Eggs were cold and tasteless; waffle maker needs to be replaced. Staff was helpful and the setting and grounds were lovely.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful, convenient location at a great price

Posted Jul 6, 2017
Pros: Just about everything.
Cons: Healthier options for breakfast. Fruit and yogurt would be nice.
Location: Beautiful location just a couple of minutes to town and the lake. Extra blankets in the rooms are getting old and could be replaced.
We loved our stay. The staff is great, the room was updated and very clean, the grounds and walking paths were beautiful, lovely pool, and a very reasonable price for the area in summer. We've been coming to Syracuse/Wawasee our whole lives but this was our first stay at Brookepoint. Already booked another weekend.
Comment from Hotel Management
Jul 22, 2017 by Kari , Hotel Management
wow. Thank you ! It sounds like you see what we see here. Not everyone gets such a beautiful view to work from. We will look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ada, OK

great place to stay

Posted Jun 28, 2017
this hotel has a tranquil feel to it, very welcoming atmosphere. It's more like being in a huge cabin, than a hotel..with friendly and nice staff..always ready to help with any need. If you can't climb stairs, request a room on the first floor, because there are no elevators. Rooms include a full breakfast bar, food is ok, but coffee is delicious. No meals served other than breakfast. Swimming pool was very nice, warm salt water, clean area. It was a very enjoyable experience.
Comment from Hotel Management
Jul 22, 2017 by Kari , Hotel Management
Thank you Sandy! We are so proud of the staff here. I am glad you noticed our secret weapon : great coffee! lol
4 out of 5
by Paul

Posted Jun 13, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017 by Ben P, Hotel Management
Thank you for choosing to stay with us. Travel safely and have a great summer! We hope ot see you again.
4 out of 5
by Bill

Posted Jun 9, 2017 on Hotels
Hotel is in pretty good shape. The seating areas outside the rooms are very nice, would be nice to see the rooms updated as well as those areas. Carpet is very dirty throughout, gives the impression that things are dirty even if they are cleanly vacuumed.
Comment from Hotel Management
Jun 16, 2017 by Ben P, Hotel Management
We agree. We try to make due with what we have and we are glad you see we try. Thank you for choosing to stay with us.
5 out of 5
by Thi

Good but could improve

Posted Jun 7, 2017 on Hotels
We enjoyed our stay at Brook Pointe Inn. Rooms are nice and clean, staffs were friendly and professional. It would have been nice if there were iron, microwave and mini-fridge in the rooms.
Comment from Hotel Management
Jun 16, 2017 by Ben P, Hotel Management
Thank you for your kind review. I am very proud of the staff here.
5 out of 5
by Brad

Best place to stay in Syracuse.

Posted May 22, 2017 on Hotels
There were the most TV channel selections I've seen at any hotel.
Comment from Hotel Management
May 24, 2017 by Ben P, Hotel Management
Thanks for your kind review! We are glad to know that you enjoyed your stay! We do hope that you enjoyed our property and the many amenities like the fire-pit swings and the pool. Safe traveling!
2 out of 5
by A verified traveler

A Spoiled Stay

Posted May 18, 2017 on Hotels
The facility is welcoming and comfortable. Nice pool and work out room. Cozy lobby and beautiful outdoor area with wooded trails. But people in neighboring room had out of control kids making lots of noise We called the desk once and walked down once to complain but no offer was extended to move us. A domestic quarrel woke us at 6:30. We got breakfast and checked out before 9, much earlier than planned but it wasn't relaxing or romantic being there! We filled out the feedback form in the room and stopped at the desk and explained why we were leaving. We were told we'd hear back from them so they could help make up for our disappointing stay. We never did.
Comment from Hotel Management
May 24, 2017 by Ben P, Hotel Management
This is very disappointing to hear your stay was not as you had hoped. I will talk with my front desk staff to ensure this does not happen again. We do appreciate your time in reviewing our hotel. We do try hard to couples romance getaways away from guests with children, sometimes this conflict is unavoidable. I do apologize for your inconveniences. We wish you safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from OH

A welcoming country inn.

Posted May 15, 2017
Pros: see above
Cons: The mattress was too hard for my tastes.
We booked a room here because we didn't want to pay the fees for a room at a major hotel chain. It was exactly what we needed-a quiet, rural setting, surrounded by lakes. The staff was very friendly and welcoming. The breakfast (included) was excellent and had our favorite breakfast items. The setting was very relaxing with acres of lawn and woods. We only wish we could have stayed longer and enjoyed the evening bonfire.
Comment from Hotel Management
May 15, 2017 by Trish, Hotel Management
Thank you so much for taking the time to write such a kind review for us! We are always happy to hear that our guests are able to rest and relax with us! We do hope you'll make plans to visit again! Safe travels.
5 out of 5
by carol J

Posted May 15, 2017 on Hotels
We enjoyed our stay. Very quiet and comfortable. We did not get to spend a lot of time here this time but would certainly stay here again if we were back in the area. The breakfast was great too!
Comment from Hotel Management
May 19, 2017 by Ben P, Hotel Management
Thank you for your very kind review! We are so happy to hear you enjoy your stay and our breakfast! We pride ourselves in giving our guests a fulfilling breakfast to start their day! We do look forward to you staying with us again! Safe traveling.